Sousse Pearl Marriott Resort & Spa

Having stayed in many of the world’s finest five-star hotels, this hotel ranks right up there. From the moment I arrived, I was impressed. The hotel is immaculate, beautifully maintained, and staffed by some of the friendliest, most welcoming people you could wish to meet. Throughout the hotel, there is a delicate fragrance of essential oils, creating a wonderfully calming and luxurious atmosphere. My room, 621, was spacious, beautifully comfortable and had a lovely balcony overlooking the beach and sea. The full bathroom was excellent, the bed linen, towels and robes soft and comfy, the air conditioning worked perfectly. Every amenity was exactly what I would expect from a luxury hotel in somewhere like Dubai. The food choice was overwhelming to me, the presentation and quality of the meals were consistently excellent, with plenty of variety. The spa was heaven! Spacious, serene and welcoming, with a magnificent indoor swimming pool. I treated myself to both traditional and Polynesian massages, which were wonderful and inexpensive for the quality of the experience. Outside, the expansive swimming pool, bar and terrace areas flow beautifully towards the beach. There is plenty of space to relax in the constant 27c/28c, and the attentive, friendly service makes it all the more enjoyable. After checking in I spent a spontaneous few days away from the hotel staying with a local friend. On the second day away, Mohammed from the concierge team phoned my mobile, genuinely concerned about my whereabouts and wellbeing. That wasn’t just good customer service; it was real human concern and something I shall not forget. And that brings me to Tunisia itself. Prices everywhere are very, very low, but prices quoted will be at least double the fair price. I ate out with friends in some local restaurants that were inexpensive, very vegetarian friendly, with tasty fresh fish. I felt as safe and genuinely welcomed as I would anywhere in Europe or the Americas. I arrived knowing one local friend in Sousse who was the perfect host and left with a dozen new friends! I have travelled extensively, but I can honestly say that Tunisia is one of the friendliest countries I have ever visited. There is a relaxed, happy and generous spirit to the people and their way of life makes you feel instantly at home. Is this a genuine five-star hotel? Absolutely. In my experience, it deserves its place alongside the finest hotels in the world. But beyond the luxury, the wonderful facilities and the excellent service, it offers something money cannot buy; genuine warmth and hospitality. Thank you to Mohammed for that call and the entire team for a truly memorable stay. I arrived as a guest and left feeling like a real friend. A shout-out to EasyJet too. I booked the holiday through EasyJet and the flights were so spacious and professional, I could have almost been in Club! Would I return? You bet I will!

Nice resort hotel but could use a bit of updating. We had a standard room with a partial sea view. There is a large pool (weather too cold when we were there, though). Internet was aggravatingly slow (perhaps someday hoteliers will realize that the Internet is no longer an “amenity;” it ranks alongside working plumbing and electricity). Breakfast was good, but the hotel Sofra restaurant should be avoided.

Got off to a bad start. We arrived at about 2pm and were very quickly given our All Inclusive bands and told to go and get our lunch and return when finished. No welcome drink, no explanation of where anything was, no introduction, nothing!! The receptionist was very rude and abrupt. We came back and got checked in. We were a party of 4 and had requested rooms near each other, which we didn't get. Not a massive deal but would have been nice. Went to our room, (sea view) which we had paid extra for. We were told the hotel was on the beach, which was a lie!! There is a busy main road between the hotel and the beach , and this is what our view mainly consisted of. All Inclusive drinks were dreadful and undrinkable as the cheap local brands were all we were entitled to and they were disgusting!! We plumped for a coffee instead and these were dreadful as well, from a machine, served in a paper cup with a wooden spoon!! I don't know what the problem was in the restaurant but there was a distinct lack of teaspoons!!! None were available for the hot drinks, wooden spoons again. We went in search of some for our ice cream as once again wooden spoons were on offer, or large dessert spoons. In our room we had a kettle provided but no milk or teaspoons!! All in all , we were very disappointed a nd will not be returning again soon!!

We had a great week in this hotel, food was lovely, rooms were very clean, staff were fantastic and very helpful (especially Fathi who took care of us every night during our meal and made us feel welcome). The animation team were great and so fun! Will definitely be returning!

Very nice hotel. Lovely food. Animation team superb. Multilingual and very funny! 😆 Fares super charming and welcoming to the hotel, definitely made a difference to our stay!