Sousse Pearl Marriott Resort & Spa

I had such a wonderful experience with the animation team, especially Fares and his amazing team! They were so friendly, kind, energetic, and welcoming. They made every day more fun and created such a great atmosphere. Fares and the whole team truly deserve the best compliments. They were always smiling, helpful, and making sure everyone was having a great time. Thank you so much for the beautiful memories! You are the best animation team Queen 👑

Animation boys, you’re awesome 😍😍😍😍 such fun-loving guys 🤡🤡 From the catastrophe 🤩🤩🤩🤩 you’re going to be sad 🤩🤩🤩 The catastrophe is heading home 🤩🤩

The animation team were absolutely amazing! They were really friendly, kind and welcoming, always smiling and making sure everyone was having a good time. Fares and his team were fantastic and made our holiday even more enjoyable. Thank you guys for all the fun and great memories! ❤️

Honestly it is okay, lets start at the beginning Reception-Is welcoming, the staff are a bit stand offish but having listened to people shouting at them during my stay and being so very rude because a light wasn't working I really cant blame them for being so, but it is clean, very well laid out and once you are polite to them the reception staff were always helpful to us. The Great Room Bar, again, very clean, Kumal and the lads in there are always very polite, accommodating and pleasant, great range of drinks and a comfortable area in which to have a pre dinner drink. Restaurant- It is and has to be a mass catering set up, feeding up tp 400 people morning, noon and night is no small task and yes the food can get repetitive but there is always something for everyone and the tables are not always cleaned as quickly as people want but they are cleaned and cleared as quickly as the staff can do so, the food was constantly topped up, a particular shout has to go Wajh at the evening dinner who is the highlight of the show, always so polite and accommodating and can not do enough for his guests, he made such a lovely effort with the table on our wedding anniversary it is quite touching, I am a fussy eater and still managed to find something to eat, breakfast is great with fresh cooked omelets and eggs, mid afternoon snacks consist of pizza( all freshly cooked and very tasty) and Ice cream. Soho bar- a nice bar with loads on TV's seemingly showing football 24/7 but the seating was comfortable and with the bi fold doors open overlooking the pool created a nice atmosphere, it can get quite smokie in there as everyone does smoke in doors, I am a smoker and always went outside as my wife is not but even i found it a little to much on occasions. Pools- Two pools upper and lower, very nice and clean, the pool area is served by the soho bar and you can get drinks/coffee etc from 8 in the morning, the sunbeds are plentiful and if you cant find one where you want to be the life guard will always go and get you one from the store, yes people did tip, I am an early riser and was always pool side by 7.30 so had my pick of sunbeds but I did see people reserve sun beds and walk away for hours on end but there is a clear sun that says any unattended sun beds will have towels removed if asked after 30 mins so you can always go down this route if you choose. Rooms- Massive shout out to the cleaners, always everting topped up and rooms cleaned. Towels changed etc daily, they do a fantastic job, well done. Tipping- Yes it goes on, we did but only of we felt the service warranted it, we would tip if we went out for a meal in the UK so why not when we are away, the staff earn very little and their standard of living is very poor so why not, we used to tip 10 TND which is about £5 sterling so not a lot of money in the grand scheme of things and it makes a lot of difference to people who try to make your holiday as best as it can be, if you choose not to tip that's up to you but please do berate people that choose to as it is their choice. Finally a massive shout out to the general manager, we didn't catch her name but she is always walking around checking things are okay, engaging with guests, offering help where needed, she is really hands on and of all the hotels we have ever stayed in( and there have been many) we have never seen someone so hands on which was lovely to see. A note as there is very little to do outside of the hotel itself, it is a very poor area in what seemingly is a very poor country, so if you want a lazing around break it is ideal but not if you are one to want to get out and about a lot as there really is very little to occupy yourself with. It is not a 5* hotel so please don't go thinking it is but it is very nice and the management and staff always do all they can to make your holiday the best it can be, for the money we paid it was value for money, it worked out about £100 per day per person including flights/transfers etc so very good value, if you are happy and want to pay double that then please complain away but at that kind of price we struggled to find anything to super critical of but did have the somewhat dubious pleasure of hearing a few other people do little else except moan and anyone that would listen. Go head and book it, enjoy your break,

Unfortunately for a five star resort the Pearl Marriott Sousse did not forfill my expectations. The room was damp, in need of repair and attention. We found small issues ie holes around plug sockets, mould in the bathroom, large cracks, and drips of paint on the balcony. Not to mention the sliding balcony door being so stiff and almost impossible to open. The air conditioning did not work as it should, finding out that we were unable to adjust this from our room. Later on we discovered that the hotel in fact controls the air conditioning, and we are unable to adjust this in our rooms. Making the room very warm of a night time. We found the food to be of a basic standard, offering few options. The available food was often served warm/ cold, and the servers did not follow basic food hygiene by wearing a hairnet and gloves. I also observed cross contamination of food types, and a general lack of cleanliness in the self service areas. The waiting staff were extremely busy/ understaffed causing tables to be left uncleared for long periods of time. This in turn encouraged flys into the area, and we often saw this around and on food. When we were shown to our tables it was often a long time/ if at all before we were offered a drink. On occasions we did not get offered a beverage until we were finishing our meal. However the staff tried their best under difficult circumstances, and were very polite. The cocktail lounge and pool area were modern, and clean. However you have to get up very early to secure a sun bed. We also saw pool staff being tipped to reserve beds. The beach was of good standard, with a bar area to get refreshments. The staff were very friendly and tried to keep this area as clean as possible, although the beach did look scruffy at times. My final thought would be if you go to this hotel with a lower expectation of a five star resort (more like a three) you will not be disappointed. And although i mentioned the things above, we did have a very quiet and chilled holiday. Would I come back to the Pearl Marriott definitely not.