SplashWorld AQI Venus Beach

Just returned from our 2nd visit to Venus Beach, we went in April this year and despite us having never travelled to the same hotel twice we could not resist coming back. The hotel is clean, tidy and there is always something to eat or drink but our reason for coming back was solely down the the staff they are amazing so we decided we couldn't keep away, and returned in October. Unfortunately there had been some staff changes regarding the animation and lifeguard team. Momo and his animation team are incredible Basty, Adem, Rayan, Mimi, Louie and others are amazing people and a special mention to Diaz who in my opinion carried the whole hotel with his energy and smile, this young man was born to entertain and he is just amazing at it, do not let this one go, but for him this review would have been lower. WHERE IS OMAR YAKOUBI, one very big reason for us booking our return visit was to see Omar again, i find it crazy that you have let such a massive part of your attraction go, we was really unhappy to not see him there on our return, we approached the customer relations manager to ask if Omar could return to the hotel to see us all even if it was just for one day/night, he was response was awful he had no compassion, he was arrogant and just rude, despite having multiple families asking for this he just said "if it was down to me I would just say no" shaking his head and did want to accommodate what so many of us were asking for. He had no intention of trying to help us in anyway whatsoever. Luckily the general manager was much more accommodating and did allow for this happen and we had one of our favourite entertainers back on site with us for one night. If you want customer retention you MUST get him bavk on the team, people come back her for the animation team and you can't afford to lose someone like him The lifeguard team are also amazing its great to go to a hotel where the lifeguards are also so interactive, Big Bacem on the main pool is the best lifeguard we have ever come across, he is so good at his job and also an absolute pleasure to be around, but again we were disheartened to arrive and Little Bessem not be there, you had 2 of the best lifeguards you could ever ask for and let 1 go, again you must get him back The staff at this hotel are incredible and put a smile on anyones face THIS WOULD HAVE BEEN A 5* REVIEW IF YOU HAD KEPT OMAR AND BESSEM Get them back for next year and we and our wider family will be back next year You have a very special team here you need to keep hold them Diaz, Basty, Louie, Souie, Mimi, Rayan, Adem, Joe, Momo, Sisuki, Hassin, Zain, BeCem, Mohammed, Ethan, Ghaith we love you all Bring back Omar and Bessem you will have the perfect dream team 5* awaits

3rd time here after visiting October 2024 and June 2025. The food was still great and the main reason we’ve revisited, along with the waterpark and the entertainment team. The animation team are always happy and sociable, finding time to have a quick chat and make you feel welcome. The choice of meat was brilliant alongside the chef have a fresh selection of meat every night. Breakfast was limited in our personal like, but the freshly made omelettes were enough for me each morning. My daughter brought marmite for her toast and biscuits to dunk in a hot drink as we knew she would struggle at breakfast. The only downside are the rooms. The rooms themselves are dated which aren’t a problem, and the maids are great and keeping the room clean with clean bedding and towels daily. It’s the thickness of the walls - you can hear every person talking or running down the corridors, every suitcase and trolley with wheels that passes (early morning flights, maids trolleys) and then every guest walking and talking to the restaurant from 7am. We were in the main building on the ground floor. The 2nd block towards the beach seems updated and likely less noisy so ask for that block if you can. Also, don’t look at weather apps. We were dreading 5 days of forecast rain but we actually had 1 day with a 2 hour downpour. And don’t forget the bite cream - 8 times the mozzies got me 🤦🏻‍♂️

DO NOT STAY AT THIS HOTEL – A VERY DISTRESSING EXPERIENCE: The management and some members of the security team at this hotel have shown what I consider to be an appalling lack of professionalism, fairness and respect. Their handling of conflict has been extremely disappointing. A family arrived at the hotel today, and their children allegedly called my nephew the N-word. Another guest overheard the racist slur and reported it to the hotel reception. Despite this, no action appeared to be taken. By the time the children's football session started, news of the incident had spread, and other children were reluctant to play with the boys involved. Tensions escalated further when the boys allegedly began bullying our children, seemingly unaware that the children had already formed friendships with one another. Later, when it was dark, the boys attacked my nephew. They apparently did not realise that his brother and some of the other children were nearby. A large fight broke out, and before my sister and I could fully understand what was happening, adults and children were involved in a chaotic confrontation, with people shouting and tensions escalating between the British guests, Tunisian family and security. What made the situation even more upsetting was the way the hotel management and security handled it. Rather than appearing to take an impartial approach and properly investigate the original racist incident, we felt they immediately sided with the other family. The police were called, and those involved repeatedly claimed they could not speak English, although there seemed to be no difficulty communicating in English when it suited them. Racism should never be ignored, and children should never be made to feel unsafe while on holiday. The hotel should have taken the initial complaint seriously and intervened before the situation escalated into violence. I found the conduct of the management and some security staff deeply disappointing. Guests should be able to expect fairness, professionalism and protection, regardless of their nationality or background. I do want to acknowledge that the non-management staff have been absolutely brilliant, and it is a shame that their excellent service has been overshadowed by this experience. Sadly, based on what we have experienced, I would not recommend this hotel to anyone. What upset me most was that, after my nephew had been attacked, he was left bleeding and visibly hurt, yet not a single member of the hotel management approached him to ask if he was okay or needed medical attention. There was no apparent concern for his wellbeing, despite the fact that he was a child who had just been involved in a violent incident. As a guest, I would expect a hotel to show basic humanity, compassion and concern for the safety of its guests, especially children. Instead, we were left feeling completely let down by the very people who should have been helping to manage the situation. Their apparent lack of concern was absolutely disgraceful and something I will not forget. We now feel extremely unsafe staying at this hotel. Thank God for the wonderful British guests here, who have shown us more care, kindness and solidarity than the hotel management themselves. They have been looking out for our children, helping to keep them safe, and even walking the girls back to their rooms to make sure they get there safely. We are incredibly grateful to them, but it is unacceptable that we have to rely on other guests to feel safe in a hotel where we have paid to stay. No family should have to spend their holiday feeling frightened or worrying about their children's safety. This experience has completely ruined our sense of security, and the hotel's handling of the situation has left us deeply disappointed and distressed.

We’ve been having a wonderful time at this hotel, and our boys have made some lovely friends. Unfortunately, everything changed today when a family arrived with six or seven boys whose behaviour quickly became aggressive and disruptive towards the other children. Multiple guess reported the situation to reception several times throughout the afternoon, but no effective action was taken. Eventually, the situation escalated, and the boys physically attacked other children, including my son. He was hurt and is now frightened and deeply shaken by what happened. Despite our repeated complaints, management failed to intervene properly or calm the situation. Matters became so serious that the police had to be called. We were also extremely uncomfortable with the way the incident was handled. The family spoke Arabic, as did the manager, police officers and extremely rude security guard, While discussing the situation, they appeared to be laughing and giggling. As we do not speak Arabic, we cannot say what was being discussed, but given the seriousness of the incident, their behaviour made us feel dismissed and unsupported. We have never felt so uncomfortable or unsafe in a hotel, especially with our children. What should have been a lovely family holiday has become a deeply upsetting experience. We are extremely disappointed and disgusted by the way hotel management handled this situation, particularly their failure to protect the children and respond appropriately to our concerns. We still have another six days of our holiday left, and I’m genuinely worried about our safety and what might happen next. After what happened today, I cannot relax or feel comfortable staying here,

Came back here for a second visit, last time was about 4 years ago. I am delighted to say it is every bit as good as I remembered! High praise for the staff, housekeeping was of a very high level every day. Restaurant waiting staff friendly and helpful always. Beach staff amazing, both the gentleman who staffs the beach bar and also the gentleman who helped us situate sun loungers every day. I have to say the beach set up here is fantastic - it was good before but even better now as a new lunchtime restaurant has been built at the edge of the sand. This was superb, serving not only the snack type food like chips, pizza, nuggets, etc but also the sort of food you would normally only expect to find in the main restaurant. Curries, pasta dishes and stews. Ice cream also in several different flavours - we tried 10 different ones across the week! Food and drink in general brilliant, varied and of high quality. The lobby bar and beach restaurant also had self service soft drink and juice which is great for non drinkers who don't want to join a long queue. Hotel shop very good indeed, a large selection of souvenirs, handbags, toiletries etc. Also general store for snacks and cigarettes so no need to shop elsewhere if you don't want to! Beautiful and spacious rooms on both our visits also.