Akra Antalya

Really disappointed with our stay at Akra. The hotel itself is beautiful and the facilities are nice, but unfortunately our experience was seriously affected by an extremely loud party held at the hotel. The music and bass were so loud that we could clearly hear and even feel them inside our room. We had an early flight the next morning and just wanted to get some sleep, but that was basically impossible until midnight. We called the front desk and were told that the party would finish at 12:00 a.m. Their solution was simply for us to wait until then. Although the music did stop at midnight, **the noise did not**. The guests at the party continued shouting and singing loudly together, and we could still clearly hear them from our room. So even after the music ended, it was still very difficult to sleep. The most unacceptable part was that nobody informed us about this event when we checked in. If the hotel is going to host a party this loud until midnight — with the noise continuing even afterwards — guests should at least be informed in advance or be given rooms away from the event area. We were given no warning and no choice. I completely understand that hotels host weddings, parties, and private events. However, paying hotel guests should not have to sacrifice their sleep because of them, especially at a hotel that presents itself as a five-star property. The hotel itself is beautiful, but this situation was very poorly managed. A five-star hotel should not make its guests choose between tolerating hours of noise and waiting until late at night to sleep. After this experience, I would seriously reconsider staying at Akra again.

I checked in quite late at night, and the receptionist was very amicable. The hotel was very clean, my room was high quality, and the beach view was absolutely gorgeous. The cleaners were lovely and very efficient. The breakfast was good, and the omelette chefs were pleasant and created a great atmosphere. Pablito’s Restaurant served good food, the bartenders made fabulous cocktails, and the Social Bar had a lovely atmosphere with wonderful live jazz music. The infinity pool and Mediterranean Sea views were brilliant. A little more information about the hotel facilities, coffee top-ups, and how the electronic cleaning service works would have been useful. There were also a few customer service issues, but these were adequately addressed by the Guest Experience Manager, for which I’m very thankful. The tenth floor restaurant front of house staff could be more welcoming. A special shout-out to the bellboys for helping customers into taxis and ensuring everyone got in and out safely, including airport transfers. Overall, a very enjoyable stay!

Not family friendly. We paid extra for a suit overlooking the sea and there was a huge party right outside that went very late at night. You could hear the base thumping inside of the room so our son couldn't sleep (we couldn't sleep either). When we called the hotel they basically tried to make us go away, saying they would call the party and ask that the music be turned down, which of course they didn't. They refused to give us another room farther away from the noise.

My son booked this trip because it may be my last vacation. The booking arrangements were made two months in advance and at the time my son requested an upper floor sea view room looking at the city. After a 14 hour flight we got to the hotel and the room they assigned us was on the first floor. We told the front desk that we had asked for an upper floor in the reservations but they stated there was none available. At this time I requested that we be assigned a new room the following day on the upper floors with a view in the same direction. The desk clerk assured us that this would happen and they asked her to put notes in her computer. When we got to the room, the room overlooked a gravel roof that had garbage on it. The room did have a view of the city, however we could not see the water, foliage, or rock cliffs below the hotel. The following morning at 9 AM I talked with the front desk and reminded them about the request for our room change. The desk clerk looked at my account and saw the request for a change of room had been entered. The desk clerk told me that there would be a room available however it would not be available till after 1 PM At about 2 PM I checked to see the status of the room change and was told by the desk clerk that I had been assigned room 508 that has been vacated and it was waiting to be cleaned. The desk told me it would be clean in one hour and that my luggage would be moved to that room At 3:30 PM I called the front desk to see if my room 508 was ready. The desk told me he promised room 508 was not available as the guest I decided to extend their stay. The desk clerk told me there were no rooms available on the side of the hotel which had the view I wanted. Instead they offered me a room on the opposite side which was unacceptable. The desk clerk told me that they would see what else they could do and said they would call back. A short while later the desk clerk called back and told me they had a room available but it was a king bed only. Keep in mind that I am here with my adult son and our present room had two separate beds. I don’t understand how an entire side of the hotel which had 100 rooms did not have one 2-bed room available on an upper floor. I went downstairs and I spoke with guest Services. Guest Services told me that it was not a guarantee that I would be able to be accommodated for the room change I had requested. I responded then why wasn’t I told this earlier as my son and I had rearranged a good portion of our sightseeing around this room change so we would be present shortly after. I told guest services that I felt slighted that I had been promised and lied to about a change of rooms by their staff that was not possible. The person at guest Services told me she would try to make our accommodation request tomorrow but there was no guarantee. Guest services did not offer any other compensation for the lies their staff had told me nor for the amount I had wasted talking to the front desk and then guest services In essence, this was the last vacation I will ever be able to take and my room overlooked a gravel roof with garbage on it, and on a floor which didn’t allow me to have an entire view of the property below. Guest Services is realistically a misnomer as they didn’t provide any positive guest service to me whatsoever.

I had a wonderful stay at Akra, made even more special by the exceptional service from Ceren at Reception and Orhun from the Guest Experience team. Both were incredibly warm, professional, and genuinely attentive throughout my stay. When I decided to extend my stay at the very last minute, they went above and beyond to make the process effortless, handling everything with kindness and efficiency. Their dedication to guest satisfaction truly reflects the high standards of Akra. Thank you both for making me feel so welcomed and cared for. You are a real credit to the hotel, and I look forward to returning. Five-star service in every sense.