Arycanda Kirman Premium

We stayed at Arycanda Kirman Premium from 2–9 October 2026, travelling as one adult with two children. Unfortunately, our experience was far below what we expected from a hotel advertised as five-star. 🏨 Accommodation – THREE room changes! The problems started with our accommodation. We had to change rooms THREE times during our stay. We encountered worn towels, missing minibar items, insufficient toiletries, missing pillows and noise from the lobby. Having to repeatedly pack and move rooms during a seven-night holiday was incredibly frustrating. This is not what you expect from a premium hotel. 🍽️ Food and drinks The food was another major disappointment. The quality was poor, the selection repetitive, and many dishes were either overcooked or excessively salty. It certainly did not reflect the standard I would associate with a five-star all-inclusive resort. 🏊‍♀️ Indoor swimming pool – a huge disappointment One of the main reasons we chose this hotel was its facilities for children, particularly the indoor heated swimming pool. We expected a comfortable swimming experience, but the water was EXTREMELY cold. The advertised temperature was around 26°C, yet it certainly did not feel anywhere near that. The jacuzzi and outdoor pool were cold too. So much for a heated pool! Especially disappointing when travelling with children in October. 🚬 Hygiene and general environment We experienced cigarette smells, including around areas used by children. There were also unexplained insect bites, which raised concerns about cleanliness and pest control. The beach area was another disappointment, with litter, an unpleasant sewage-like smell and wasps. Not exactly the relaxing beach experience we had imagined. 🎂 Birthday arrangements and customer service I had made birthday requests in advance, hoping to make the holiday special. Unfortunately, these were not properly addressed until I involved the Jet2 representative. It shouldn’t take intervention from your holiday provider to get basic requests acknowledged. 📧 After the holiday – even more disappointing! Unfortunately, the disappointment did not end when we checked out. I submitted a formal complaint to Jet2, outlining the issues we experienced throughout our stay. To date, I have received no response. I also contacted Kirman management directly by email, expecting at least some acknowledgement, an explanation or an attempt to address the concerns. Unfortunately, I have been completely ignored by them too. For a hotel and holiday company operating at this level, the lack of communication and basic customer care is astonishing. It makes you question how much they actually value their guests once they have received their money. 👍 The positives To be fair, the children enjoyed the water slides, playroom and some of the activities. The hotel grounds were peaceful, and there were some genuinely friendly staff members. These were the highlights of our stay. ❗ Final verdict A few positives cannot compensate for so many shortcomings. I genuinely feel that this hotel does not deliver the five-star experience it advertises. There is a considerable difference between marketing a property as premium and actually providing premium accommodation, food, facilities and customer service. What makes the whole experience even worse is that neither the hotel management nor Jet2 has bothered to respond to a formal complaint. I would particularly advise families choosing this hotel for its heated indoor pool and high-quality all-inclusive facilities to look carefully at recent reviews and manage their expectations before booking. Sadly, this was not the relaxing family holiday we had paid for. We came expecting a five-star experience and left feeling that we had received something considerably less. Would I return? Unfortunately, NO. Would I recommend it? Based on our experience, NO. 👎

Just enjoyed a week here with the family, so partner and two children, thoroughly loved the hotel and experience, from it been the first holiday of mine to Turkey the quality of the food, the service was absolutely amazing. We’re already looking at booking again to the same hotel

We have now visited this hotel twice as a family, and both experiences have been absolutely wonderful. The service is fantastic, the staff are welcoming, attentive and always happy to help, and the food is excellent, with plenty of choice and something for everyone. The rooms are comfortable, clean and well maintained, making it easy to relax and feel at home. What really makes this hotel stand out, though, is the overall atmosphere and the genuine effort the team puts into making guests feel special. Returning for a second visit says it all. We have made some lovely family memories here, and we wouldn't hesitate to recommend this hotel. Thank you to the whole team for another fantastic stay. We hope to be back again! ❤️ We stayed in 1263 and 1264 with sea view

Göksu – An Exceptional Professional Who Deserves Recognition During my stay at Kirman Arycanda, I had the pleasure of meeting Göksu, a remarkable young professional who completely changed my perception of the hospitality experience. From our very first interaction, she impressed me with her kindness, professionalism, emotional intelligence, and genuine willingness to help. What makes Göksu truly exceptional is not simply her friendly attitude, but her ability to listen, understand concerns, take initiative, and find solutions where others had failed. She handled a difficult situation with remarkable maturity, patience, and diplomacy, always making me feel heard and respected. She never made empty promises or treated my concerns as just another complaint. Instead, she demonstrated genuine commitment, personal responsibility, and an impressive level of dedication to guest satisfaction. Göksu possesses something that cannot simply be taught through hospitality training: the natural ability to connect with people, build trust, and turn a disappointing experience into a meaningful human connection. As a guest, I can confidently say that she was the one person who made a real difference to my holiday. I sincerely hope that Kirman management recognizes her potential and provides her with the professional opportunities she deserves. She has all the qualities of a future leader in guest relations and hospitality management. Employees like Göksu don’t just represent a hotel. They elevate its reputation. I feel genuinely fortunate to have met her, and I will remember her long after my holiday ends. Thank you, Göksu. Your professionalism, compassion, and dedication will take you far. I wish you every success in your career. ❤️

We had a nice holiday. Pool is lovely and facilities are all good. 24hr service and staff are very friendly. Water slides and evening shows were great. Lots of sun beds available.