Balmy Beach Resort Kemer

Great hotel, always very good guest relations! Any queries or problems they always sort it very efficiently! Our 4th visit to the hotel as a mother and daughter - proves how much we love it here!! Friendly staff and a relaxing and calm atmosphere! Very clean, and beautiful location

It’s our 4th time to Balmy Beqch with my daughter and we are well looked after each time. Wonderful place and such friendly staff.

Unfortunately, our stay at Balmy Beach Hotel turned out to be a major disappointment. This was the first time we had been so dissatisfied during a trip that we submitted multiple complaints and decided to leave the hotel a negative review. The biggest problem is the service and the hotel’s attitude toward its guests. Many requests, including very basic ones, are met with indifference, refusal, or employees passing responsibility from one person to another. You get the impression that the guest is treated more like a problem than someone the hotel should be taking care of. During our stay, we spent a considerable additional amount of money at the hotel, including on a cabana, massages, and tips. Unfortunately, this did not translate into any improvement in the quality of service. The problems with our room were among our biggest disappointments. We tried to request a room change because the room’s standard and location did not correspond to the conditions of the offer we had purchased. However, the hotel expected us to pay a very high additional fee for the change. What is more, we repeatedly received contradictory information. At one point, we were told that it was already too late that day and that we should return the next day. Later, we were told that it was unclear what would be available and that we should come back again later. Ultimately, the issue was not resolved satisfactorily. A similar situation occurred with the luggage scale before our return flight. Yesterday, the reception informed us that they could easily bring a scale to our room and asked us only to contact them a few minutes in advance. When we did exactly what we had been asked to do, another employee stated that we could not receive the scale. Such contradictory information and lack of communication between employees are simply unacceptable. The restaurant service also leaves much to be desired. During breakfast, the waiters sometimes avoided contact with guests, even though the restaurant was almost empty. There were no coffee machines on the tables, so if you wanted coffee, you had to wait for a member of staff or look for one yourself. Orders were also frequently mixed up. The hotel also has a number of procedures that unnecessarily complicate the stay instead of making it easier. For example, if the bar officially opens at 10:00 a.m., then even at 9:40 a.m., despite employees being present, it is impossible to ask for a simple bottle of water. Trying to resolve a room-related issue after a certain time is also met with the argument that it is already “too late.” As a result, you get the impression that the hotel is primarily looking for reasons why something cannot be done. The food is another weak point. The selection is limited, the menu is very repetitive, and the quality is often average. Even basic products are missing. Breakfast did not meet our expectations, while lunch was particularly disappointing. On the positive side, the patisserie with sandwiches and the lunch restaurant offered a few more acceptable options. The hotel also advertises itself as having three à la carte restaurants. In practice, during our stay, only one was available to us. Unfortunately, it was one of the weakest hotel restaurants we have ever had the opportunity to visit. The menu was very limited, the steaks were tough and difficult to eat, and the desserts were far below the standard we would expect from a hotel of this class. The facilities also disappointed us. The gym is small and poorly equipped. The tennis court is free of charge, which is a positive, but unfortunately it was dirty and appeared to be poorly maintained. Our room had a very poor view, and there was also considerable noise coming from the neighboring party hotel. Drinks were often served in very small plastic cups. There was also no service available at the sun loungers for bringing drinks or food—something that is not unusual in hotels at a similar or even lower price level. The beach also did not look like it does in the promotional materials. It was neglected and dirty, and the photos showing a newly renovated beach with additional sand do not reflect the current condition of the property. We do not want to generalize about all the employees. We met several people who were genuinely helpful and professional, particularly one of the bartenders, one of the waitresses, and the housekeeping staff. Unfortunately, they were exceptions rather than the standard. The level of communication in English is also a problem. Many employees struggle even with basic communication with guests, which is surprising for a hotel of this class and at these prices. To sum up: the biggest problem at Balmy Beach is not one specific issue, but the hotel’s overall attitude toward its guests. The hotel gives the impression of being a place where almost every request is treated as a problem, while procedures and poor communication between employees make the stay unnecessarily difficult. At this price, we expected a significantly higher standard. If the hotel positions itself at a higher price point than renowned chains such as Rixos, it should also provide an appropriate level of service and, above all, make an effort to meet the expectations of its guests. This was the first hotel we have ever left feeling so disappointed. At this price, we definitely do not recommend it and suggest looking for an alternative. If the hotel does not take any initiative to address the issues described above, we also intend to submit a formal complaint to our travel agency and expect the tour operator to respond appropriately to the way we were treated.

We met Yasmin on our first day, mostly because we had a handful of questions. The resort offers so much that we were a little lost at first; not in a bad way, just genuinely unsure of what was where, and when. She sorted all of it out for us in one conversation. She explained everything clearly, walked us through what was available, and then went further and actually helped us plan: she booked our massage at the perfect time, got us into a candle making master class, and told us about the fitness offerings, which turned out to be incredible. Beyond the logistics, she was simply lovely to talk to. Warm, patient, unhurried. She made the whole start of our stay feel easy, and that set the tone for everything after. Outstanding work in guest relations.

The hotel was not bad,food was decent but the A la Carte restaurant was not good, bad quality food and not a lot of variety. One of the receptionists was very rude to us. The rooms were nice but on one side of the hotel the have the chillers and they bring the products in there and there was so much noise that we had to move.