Belek Beach Resort

We are extremely disappointed with our entire week at Belek Beach Resort. Unfortunately, the hotel was nothing like what was advertised. The marketing focuses heavily on the Elite 13+ section, but the standard areas shown online do not reflect the actual guest experience. The food was very repetitive throughout the week. Some dishes were even served at the same dinner under different names while looking almost identical. Most of the food was under-seasoned, lacked flavour, and was often very greasy. Another disappointing aspect was the hygiene in the restaurant. Flies were constantly landing on the food, including dishes that were left uncovered. This was extremely unhygienic and not something we would ever expect to see in a hotel advertised as a 5-star resort. The hotel was overcrowded, noisy, and there were queues everywhere. If you wanted a sunbed by the pool, you had to reserve one around 8:00 am. Although Guest Relations occasionally walked around leaving reservation warning cards, the cards stated that towels would only be removed after two hours if nobody returned, which did little to solve the problem. The cocktails were also disappointing. Drinks such as the Pornstar Martini were made differently by every bartender and rarely matched the description on the menu. Consistency was completely lacking. Cleanliness was another major issue. Sunbeds and tables around the pool were constantly dirty, and it seemed that one employee was responsible for cleaning both the main pool and the children’s pool. It was obvious that the hotel does not employ enough staff for the number of guests. Housekeeping was far below what you would expect from a 5-star hotel. We had to make a formal complaint because during the first four days our room floor was not cleaned at all. The shower cabin and other parts of the room were also not cleaned properly. The minibar was not refilled daily as promised, and even when it was, items were often missing. Relaxing was impossible. Every area of the hotel was crowded and noisy from morning until late at night. Staff from the spa and the hotel photographer constantly approached guests trying to sell their services, often starting conversations in Russian without even asking where you were from. English was very limited among many employees, and the hotel clearly caters primarily to Russian-speaking guests. Although the hotel claims to have been renovated in 2022, it certainly does not look like it. Many areas appear worn out and poorly maintained, and the overall cleanliness throughout the hotel was disappointing. It is very clear that the hotel is understaffed. Our final experience confirmed our opinion. We had a late evening transfer after checking out, and reception told us we could use the spa showers. The changing room was unbearably hot, everything was soaking wet, and there was only one shower available. The shower itself was filthy, with mould on the ceiling. There wasn’t even any shampoo available—only one unpleasant-smelling soap dispenser. Calling this a spa is far from reality. I genuinely have no idea how this hotel has a 4.7 rating on TripAdvisor. Based on our experience, it simply does not reflect the quality, cleanliness, service, or overall standard of the hotel. Overall, this hotel falls well short of the standards expected from a 5-star resort. We left feeling very disappointed and would definitely not return.

Perfect location for escursions, Amazing service, loved my room, brilliant atmosphere, great value for money, super tidy and clean. Just amazing.

The hotel and resort very good

Wouldn’t hesitate to book this one, lots to do, clean, and food is good value for money. After reading reviews we booked the Elite (13+) side. This is separate to the main hotel and much better for our needs. Main hotel was a bit more crazy and lively. Room- The room was 2 bedroom so kids had own space. No TV in 2nd room which was disappointing. Took fire stick for tv! A/C in both rooms, wardrobes but nowhere to store suitcases. Rooms cleaned to a high standard every day. We asked for mattresses toppers and extra pillows 1st morning and this was sorted straight away. Food - Tried the main hotel 1st night and it was chaos, like no one had been fed for weeks, people pushing about, no tables, noisy. (Ideally need to have someone sit you down and take a drinks order, if no tables available turn people away for 30 mins?)Good choice of food with outside grill area. (Fresh pasta cooked to order would be a good addition as had this previous hotels and was always tasty). Lots of fresh salads, copious desserts. (More theme nights needed). The difference in the Elite side was crazy, nice and relaxed, staff courteous and offering drinks, constant tidying, live relaxed music performances. Elite had a nice bistro/pizza menu for lunch (al a carte - included), waffles and toppings in the afternoon by the pool. We ate at Mexican and Asian a la cartes. Both were a Turkish take on the theme so not amazing but service was excellent and atmosphere relaxed. (€15 a head for a la carte). Best mexican dish was sizzling Fajitas, best Asian dish was beef in blackbean. Best coffee was at main lobby! Plenty scattered around. Pool - Elite side - Plenty of pool beds available, very comfy mattresses type with big shades, monitored for the idiots who feel the need to set up camp and disappear for hours on end. Drinks ordered via QR code and good variety. Branded Ice creams and bottled water available to help yourself. Main hotel had slides open from 2pm, lots of pool activities all day. Usual pestering for spa massages. Dont know why they do it. If you want a massage go to the spa and book one. Entertainment- This was hit and miss but something for everyone. Main amphitheater needs seat cushions so take something with you as 10mins in you have a numb backside. MJ tribute ok, football was on, best thing was Dazel (Pump it up, Ministry of Sound) great night, fantastic bar display. Elite side had live music though same artist each night. Some firepits needed for ambiance. Enjoyed the TRX fitness, needs fan and fridge in activity area. Daily darts and pool fitness was a hit. Could do with archery, shooting etc so more variety. Games room was small and pricey. Various table football and table tennis located round the hotel could be encompassed in a larger venue with better quality pool tables. Get out to the local Bazzar in the evening which is only 100m from reception. Take an empty suitcase and plenty of cash. Limited choice to eat out. Land of Legends was an amazing day out. Best waterpark we’ve been to. Expensive, but clean and new. €60 rtn private transfer, taxis cheaper, bus even cheaper still. Beach - This was nice and clean, security 24/7. Needs the QR system by the beds ideally. Lunch buffet style by the beach was great. Fresh cooked food and nice breeze. The bad points: Reception staff a bit dismissive, not sure why they have guests relations in Elite as every query was deferred to the main reception/guest relations. Should be able to book a la carte here? Late check out was the worst we have encountered. Firstly had to physically go to reception 9am on day of check out so up early. Then €20 per hour. Room only available for extra 3hrs. We were not leaving until 19:00 but only place to shower and get ready was the spa. Not ideal. Most hotels offer the use of a room for 30mins with slots booked via reception. Summary- Like I stated at the beginning, wouldn’t hesitate to book. Elite if you want peace and quiet. Overall great hotel.

We had a wonderful holiday at Belek Beach Resort Hotel. Everything was clean, the staff was very friendly, and the food was excellent. We felt comfortable throughout our stay and would be happy to come back.