Club Hotel Titan

Horrible place. I struggle to find words to describe how absolutely horrible our stay in this "Hotel" was. Never encountered something like that in my life. Don't go there, especially if you're not German. The whole Hotel caters only to Germans and Russians and no one else. Since I, as a German and my spouse are mostly talking in English to each other we got continuously sh** on for that. The owner threatened to throw us out of the Hotel and screamed at me after I asked for a clean room since the room we were put in first stank so horrible out of the sewer that we couldn't enter the bathroom and had to beg and plead to get sheets that were not dirty and unwashed like the ones we got first. Everytime I was talking to my spouse in English he got offended since he thought we were slandering him. After I contacted TUI and they tried to mediate, we got at least a somewhat clean room, but the rest of the stay was still horrible. After someone threatens you to put you on the road in a foreign country it's not easy to enjoy your holiday anymore. Besides continuously getting reminded by all the staff to speak German (as if that's their business), the hotel was quite run down, full of kitsch and so far off from any major city or point of interest. To be honest most youth hostels still look better than this place and at least the staff doesn't treat you like sh**. The food at the Buffet was mostly warmed-up frozen Schnitzel and Pasta and the "Cocktails" were premixed Fruit Juice with a shot of Vodka. I've visited Turkey a couple of times before but after this experience I think I got some Trauma. I hope my review at least prevents some other people from making the same mistake of going there and wasting their money.

Our trip lasted from 31.07.2024 to 10.08.2024 for 3 adults, an aunt, my partner and me. That's why we chose the family room. We arrived at the hotel at 5¹⁵ on the day of our arrival, August 1st. We thought that then we would have a chance to rest a little. The hotel receptionist filled out the check-in form with us and we headed to the room with my partner and my 73-year-old aunt. We went up the stairs to the second floor with the London dinner and when we saw the room we were faced with the fact that we had a room with a French bed and an extra bed. I immediately told the Londoner that this is not good because we booked a two-bedroom room. "We got a room, but not the one we paid for". We didn't go to bed in the room. I went down to the reception, while my partner and the 73-year-old aunt stayed in the room so that I wouldn't step on them. At the reception, the gentleman said that a standard room had been booked. I showed my contract that a family room was paid for. The receptionist said that there was nothing he could do because the management didn't arrive until 7⁰⁰ in the morning. Then I called the local tour guide and he said that he would be there at 10. Then he said on the phone and admitted that the hotel made a mistake because it was not the room type that we paid for empty. How is this possible? Then I went back to the room. We were only in the room for a few minutes. At 10 o'clock I met the local tour guide at the reception, who confirmed that, as I quote, "the hotel made a mistake". Then the reception informed us that our family room was ready. From this I conclude that they moved out of our room early in the morning and we were finally able to occupy it. The Londoner came with us and we took the suitcases to our finished room. They sold our room and we did not receive any compensation. Garbage gang...

-- **‼️‼️‼️DON’T GO TO YOUR DEATH!**‼️‼️‼️‼️ If you're thinking of making a reservation for 2024, you'd be better off throwing your money away! I wonder how this hotel even got a business license! In one word: **disgusting**! They make hamburgers by the pool in the evenings. The person making the hamburgers wipes his nose and then continues making the hamburgers with the same hands after wiping them on his apron. The drunk tourists there eat it all up! This hotel is a virus nest—don’t go there and protect your loved ones. The rooms are beyond terrible and smell like filth. The pool is tiny, like a kiddie pool, and the staff is disrespectful; they get confrontational if you complain. This hotel doesn't deserve even zero stars. Don’t go to this Club Hotel in Alanya, even if it's free!

I would like to start by saying that upon our arrival we were not given the room we booked. I booked a family room for 3 people, with two separate rooms. We arrived at the hotel at 5¹⁵ in the morning, received the keys and went up to the room. We got a room with three beds. I immediately went to the reception. The receptionist told me that the standard room was on the paper and I showed my reservation that it was a family room. He then informed me that he doesn't see this and that the system has stopped anyway and he can't do anything. There is no vacant family room. How does the receptionist know that there is no free family room if there is a system error? Then I called our local tour guide and he informed me that the hotel had made a mistake. In my opinion, the hotel knew that we wouldn't get here until the next day and sold our room for the same day. Good tactic. Good. There is no shower gel in the room, only shampoo and they don't refill it either, you have to ask for it. On the day of our departure, we asked the luggage room to put the suitcases away for a few hours. They gave me the key to the luggage room so I could put it away 🫠. Wifi is available, and there is no. The quality of the room does not reach 4*, only 3*. I also wrote a letter of complaint to the hotel, to which they should respond within 24 hours, but this did not happen even after 10 days! It's not 4*, it's 3*!

A hotel for the undemanding. Surrounded by beautiful greenery but it would be useful to renew especially the bathrooms where the shower is a 30x30 cm shower tray and no cabin. Only a plastic rag that sticks everywhere while bathing. Food average and service tragic. Especially the head of the front desk, who as soon as there is a problem stops speaking in any foreign language. We had several unpleasant situations with this gentleman. Pool very small for such a number of guests, zero shade so water is soup. You also have to fight for sunbeds even though there are a lot of them and it is very cramped at the pool. The hotel is saved by animators, who really try to make sure that the guest is not bored. Warm greetings to waiter Ali Sariyildirim. A wonderful man, he took care of us like no one else. Super compliments to him and only him.