Club Hotel Turan Prince World

The atmosphere is great for children - loads of activities making it family friendly

Very disappointing experience – first aid and room problems I am currently staying at Club Hotel Turan Prince World with my family, and unfortunately we have had a very disappointing experience. Tonight, at around 8 PM, dust got into my son’s eye while we were inside the hotel. We tried to rinse his eye with water, but he was still in pain. I went to reception to ask for basic first aid. Reception sent me to the hotel’s Guest Relations/Customer Relations department. There I spoke with Tatiana, who spoke Russian. I explained that dust had entered my son’s eye, that he was in pain, and that I only needed something suitable to rinse his eye, such as sterile saline or an eye-wash solution. I was told that they did not have anything suitable for this situation in their first-aid supplies. They only had basic items such as plasters/bandages. I was also told that the first-aid kit was incomplete and that I should go to a pharmacy outside the hotel to buy what was needed. This is particularly concerning because this involved my child. I was not asking for medication or complicated medical treatment — just basic first aid to rinse his eye after dust entered it. The fact that the hotel acknowledged that its first-aid supplies were incomplete and then sent us outside to a pharmacy was very disappointing. There is also an issue with our accommodation. We are staying in a duplex room, but the room has two bathrooms and one of them is closed/unavailable, meaning that our family effectively has only one functioning bathroom. This is a significant inconvenience in a family room and is not what we expected from a duplex accommodation. For a large family resort, especially one with many children, I would expect proper first-aid supplies to be available and the accommodation to be fully functional. This is not about the cost of a small bottle of saline. It is about guest safety, first-aid preparedness, and receiving the accommodation and facilities that guests are paying for. I hope management takes these issues seriously and investigates both the incomplete first-aid supplies and the unavailable bathroom.

I went to Club Turan Prince with my husband and 3 children. Our stay was amazing. The hotel is beautiful, clean and has lovely big grounds. There were multiple pools and a big well equipped aquapark. There was also a little funfair that ran in the evening and really good daily entertainment. The location is ok. There are shops close by, you can get anything you need without having to walk more than 5 minutes. The only thing i would say is that its a bit far from sightseeing areas, but if you're looking to just stay in a lovely resort, its perfect. The food was really good. There was alot of variety, something for everyone. There was always food available, 24 hours a day. They had a good selection of drinks in the room aswell which were replenished free of charge. We stayed in the duplex family room. It was spacious, spotless and very comfortable. The only thing i would say that could be changed is that i think the single beds for kids should be upstairs in the duplex and the larger bed for parents downstairs. I had no issues whatsoever but with the kids sleeping on the lower level with access to the balcony and the main room door.. there could be potential safety concerns All in all we absolutely loved this hotel and cant wait to be back

Returned from this holiday on Sunday 30thAUGUST, by Tuesday my husband was admitted to Derriford hospital with Salmonella poisoning!!! Clearly from his last meal at the hotel Saturday as the only thing my husband consumed after that meal was a bottle of water at the airport on way home, now, the hotel itself was lovely , our room was immaculate and most staff were wonderful, barely saw the entertainment team through the day but the evenings they were brilliant. Dont bother with the “zoo” nothing worth seeing or hiking to , more creatures in my back garden to be honest,didnt go to the pools with slides so cant comment on those but the other pools were lovely , we did go down to the sea to swim , wouldnt recommend for children as quite difficult to get out due to slopes-and the pebbles, and quick drop in depth .Huge choice of food if you like hot meals all through your the day, there is salad but even that becomes a tad boring after a while.. not the hotels fault as the choices is immense. We wont be returning due to the fact that it was just too big for us , great for families and large groups. If you want to venture out be sure to tell taxi drivers where you want to go and dont give in to them when they say the shopping centre in mangavat is better, it isn’t, we wanted to go to the harbour….we didnt get there and were to hot. And bothered to argue with them…so be firm with them.

Third time coming and it’s been the best yet, let loads of lovely staff with my favourite being hakan, we are still in contact now and he is very friendly, the activities in the day are great like football and darts, i would 100% recommend coming