Crystal Family Resort & Spa

Unfortunately, Crystal Family Collection was a major disappointment for us. We stayed here with our two young children, so we were mainly looking for a peaceful, family-friendly hotel. Instead, we spent a significant part of our holiday trying to deal with various problems. In our first room, the ventilation system/fan was extremely loud. Two technicians came to check it, but they were unable to solve the problem. Water also leaked from the shower. We were told that the noisy ventilation would be switched off at 11:00 PM, but it continued running until around 12:30 AM. With two small children, this made it very difficult to get them to sleep and to rest ourselves. The next day, we changed rooms, but unfortunately we faced another problem. Every evening, very loud music from the neighbouring hotel could be heard inside our room. The soundproofing was extremely poor, there was a large gap under the window/door, and we could even hear noises from the room next door, including someone snoring. In the mornings, we were often woken up by cleaning noise before 9:00 AM. However, the biggest disappointment for us was the way our complaints were handled. Reception sent us to Guest Relations, while Guest Relations sent us back to Reception. We reported the problems several times, but we never felt that our situation was being taken seriously or that anyone was genuinely trying to find a proper solution. On one occasion, I found the reaction of the reception staff particularly uncomfortable while I was trying to explain our concerns. We were also disappointed with the food selection, especially considering that the hotel is advertised as family-friendly. We expected more suitable options for young children. Of course, this is our personal experience, and other guests may have had a completely different stay. However, because of the constant noise, the problems with the rooms, and especially the way our complaints were handled, this was not the peaceful family holiday we had expected. We would not choose this hotel again when travelling with young children.

We arrived at approximately 2:00 PM on August 30, 2026. At the reception, we were informed that they could not provide us with the rooms we had originally booked. We had booked two rooms back in January 2026, and the reservation clearly included a request for the rooms to be next to each other, as we are one family. When they saw that I was clearly unhappy with their response, they promised us that from the second day onwards, we would definitely be given the rooms we had originally booked. We accepted this and said that we could manage one night in a different room. The following morning, we were told that we could collect the new rooms at 1:00 PM. We understood and accepted this. At 1:00 PM, we went to the reception expecting to receive the new rooms. However, we were then informed that my brother and his family’s new room was ready, but ours was not, and that we would only be able to move into our room at 2:00 PM. At this point, the manager came out personally to inform us about the delay. If I remember his name correctly, it was Niyazi — I apologize if I have remembered the name incorrectly. This was the point where my patience finally ran out. I raised my voice and expressed my frustration because I simply could not understand how they could keep making promises and then changing them. We were travelling with two small children and a stroller. We had already accepted spending one night in an unpleasant-smelling room on a floor without an elevator. We had to carry all of our luggage, the stroller, and everything else up and down ourselves, including with the children, because nobody offered any assistance whatsoever. The manager tried to calm me down and explained that all of their rooms were fully occupied, etc. However, at that point, this was no longer something I could accept as an excuse. Eventually, he said that they would try to have our room ready by 1:30 PM. I told him that if I had to wait, I would return at 2:00 PM as they had originally told us, and I specifically requested that our new room card be prepared next to my brother’s family’s room. At 2:00 PM, we finally received our new room. It was indeed on the same floor as my brother’s family, but it was approximately five rooms away from theirs. By that point, however, this was the least of my concerns after everything that had happened. I would also like to mention that communication in English with the hotel staff was extremely difficult. Neither the reception staff nor the manager seemed to speak even basic English. They relied on Google Translate for communication. Whatever I said to them, they would smile politely, nod, and repeatedly say, “Yes, yes.” :))) Apart from this incident, however, we had a pleasant holiday at the Crystal Family Comfort Hotel. We liked the fact that everything was conveniently located, and the food and service were generally good. The beach was also very child-friendly. As a family travelling with young children, we were happy that the little ones also had a great time. Overall, we enjoyed our holiday, but the problems we experienced with our room arrangements and the communication with the hotel staff were extremely frustrating and left a negative impression on us.

The hotel location was excellent, nearby the sea, atmosphere was vibrating all the time room service excellent Plenty of fun for kids, adults all day long Food was amazing.

Location is excellent, easy access to all pools as well as the beach if preferable. (Is about an hour from airport with any kind of traffic though) Liked the entertainment team, bars, rooms were good (didn't spend a lot of time in them) Nice atmosphere around the resort too, and the entertainment team did a great job of keeping everyone happy! The nightly shows were all very high quality, by far the most professional shows I've come across in this kind of resort. In general the staff were all very friendly (with a few exceptions, but nothing too major) and the cleaner on our floor was especially friendly. My kids loved the towel animals that she made everyday! The only real downside was the food, the buffet had good options, but maybe a little too much, as it seemed without fail that the food had gone a little dried out as had probably been cooked fresh a while earlier. Possibly a case of trying to do too much. The a la carte restaurants were decent, but imposed a very strange rule where a family had to all go for the same menu (Italian, Turkish, Seafood or Latin American) rather than someone getting seafood and someone else getting Italian. Seemed a very strange rule when all the food literally came from the same kitchen located right beside the seating area! Overall happy with the hotel, it was good value on it's own, however some of the internal shops are overpriced with some being a little pushy (photography place in particular were extremely pushy, and very expensive)

As for the rooms, we had to change the first one due to a strange smell, but the second room was fine. The hotel is situated right by the beach in a great location. Regarding the atmosphere, the staff really look after the guests—inviting them to join in games and always taking a moment to chat. The food is excellent and plentiful. I deducted one point because of the first room we were given, but otherwise, I have absolutely no complaints.