Crystal Waterworld Resort & Spa

This is an honest review after a 2 week stay in this hotel. Most important thing I want to start with is guest relations staff Naseem who could not have been better or more friendly/helpful and over all just lovely. My observations of the hotel are beyond her remit to fix. Firstly, this is categorically not a 5 star hotel. Its 3.5 – 4 at most. This is my biggest bug bear – should not be advertised as 5 when clearly not 5. Rooms: Initial room was rubbish and in the depths of the hotel. Nasseem arranged a change for us without any bother to a much better room that met our needs (mobility) Albeit room was significantly better, balcony was rubbish. View blocked by a bush. Very bad lighting. Tired room Housekeeping: Minimal. Basics carried out. Often left with single duvet on double bed. Glasses/cups not changed. Tea/coffee not refilled. No stirrers (stick) For five star hotel, no toiletries supplied Minibar: Not always refilled. Five star hotel and no beer supplied. Smell: Over all very bad odour in hotel and in grounds Bars: Far too few waiting staff. Those who are there, run off their feet. Lobby bar (best bar) could end up having to queue for 10mins for a drink. Poolbar – tiny plastic glasses for beer – Sunset bar – horrendous queues – no waiting staff. Irish bar – dark and smelly. Food: Organised chaos. Pretty good selection, but not hot. Cutlery not set up on tables. Utter cattle market and nightmare to get a seat. NO Rose wine to be found – like gold dust. So frustrating as some waiters went the extra mile to try and source some, but it was few and far between (thanks Mehmet). Beach bar – food rubbish, small plastic glasses. Bar by kids area – food ok, not hot, no glasses even indoors – horrible plastic glasses. Beach: absolute sardine central, impossible to get a bed and filty (not hotels fault), but due to ignorant clientele. Entertainment: Lobby bar, two guys on guitars good. One good female singer, the rest utter rubbish. Pool: Loud and annoying. Nasseem showed us a nicer quiet pool, but after first day the bar closed so it was a trek to get a drink. Towels: - tea clothes!! Tiny, poor quality. There was a business conference on when we were there and it was awful to hear some of the staff talking in a very derogatory way about women with someone who appears to be a Russian business men (outside lobby bar). Really inappropriate, would not have thought it suitable venue for a corporate event. Hints/tips You can avoid the torture of buffet breakfast by going to breakfast lounge which is nice. Even if bar is closed, other pool is lovely and quiet Day trip to Antalya old town worth doing. We got local bus and then 25 min walk (got told this by one of the shopkeepers in shops nearby, guest relations not aware). In the main pool, so many of the sunbeds are covered by a roofing. You need to be down early to grab the small number of sunbeds which will get the sun (v annoying) Overall, we had a nice holiday. Naseem was amazing lovely woman. Would I recommend this hotel, absolutely not as a 5 star, but potentially at 3.5/4 star.

Was very nice here although had a few problems with the room and not much variety of food but over all was a lovely hotel

Really bad Please avoid this hotel the staff robbed us !! The food was terrible we didn’t bother with breakfast it was gross 🤢. We went to the Turkish restaurant and the soup tasted of toothpaste. The hotel was dirty with a cat pooed in the restaurant. Overall the hotel was dirty with dirty plasters on the slides steps . The pools are so large they are freezing. The pools had mould in the plastic grills and smelt of dirt and mould . The slides are dangerous we saw a man come down and he broke his nose b***d everywhere and a lady hit her head and was sat with an ice pack . To add insult to injury my partner had pictures with the parrots we were due to leave the hotel so they blue toothed the photos over instead of printing them . When we went to pay they kept saying card declined but got home to a £444 bill !!!!!!!!!!! The bank said to contact the company first before they launch a FRAUD INVESTIGATION. Then bank statement on mobile said Crystal waterworld but they said they the photographers were a private company and gave another number after giving them the benefit of the doubt for a few days they kept passing the buck and told us to f**k off and stoped contact I think they did this on purpose as they knew we were going home

Location: Quite close to the airport, bus travel takes about an hour. The beach is mostly sandy so you dont really need shoes into the water but also is a bit steep into the water. Causes bigger concentration of people in a smaller perimeter. Cleanliness: Room was always tidy and nothing was really broken. No mess around pools or on the beach either. Room: We were accommodated over the bridge in the "older" side of the resort but this was a big plus. The room was paid as regular but was spacy as never before (5 beds in two separated rooms, balcony with seaview, minibar free to use) Meal: Main restaurant - Nice choice of fish, salads and regular food. Sweet food and fruit is a bit of a limit but nothing important. Other than that 4 Al-carte restaurants (free) + sushi bar (sushi was amazing). Cafe bar inside the hotel is amazing too, there is a lot of sweet dishes to choose from. Alcohol: Imported booze so you can get wasted in quality! Jack whiskey and Absolut vodka. Pools: Many water slides (8 regular, 4 with mat) to enjoy, 2 kid's pools Activity: Didnt try so I wont rate this but the night show was always the best I have ever witnessed The resort is big but you need some walk while having all inclusive. I was afraid of such a big hotel but the bigger was the surpise. Amazing stay!

Horrible dirty overcrowded place, biggest waste of money that i saved for a long time for . On arrival they didn't have our rooms, we booked 3 rooms , offered us 2 different ones, not enough beds for everyone, kids slept on couch, no bedding had to use towels. Finally got 2 rooms next day but had to wait another day for 3rd room, still no bedding! Food was impossible to get , far too many people, no where to sit at all , people pushing & shoving was worse than a cattle market , went 4 days without eating anything, restaurants impossible to get into , food hall unbearable having to stand so children could eat , Everywhere had mould , under the sunbeds , steps up to the slides were covered , mould in bathrooms in the rooms , air con not working, reception rude & very unhelpful, clearly taken far too many bookings & could not accommodate the amount of people, 4 family members very ill including myself, now on antibiotics & steroids. Floors in bathrooms inside hotel near restaurants flooded , my daughter had a nasty fall , Rooms were rarely cleaned , toilet rolls & drinks fridge was not stocked once , the whole experience was a living nightmare, I usually love Turkey but this place is a disgrace! Save your money, Avoid!