Green Garden Resort & Spa Hotel

For the first 1–2 days, we felt very comfortable at the hotel; the cleanliness of the room and the resort in general is truly remarkable. Most of the staff seem very dedicated. On the third day, first my son, then my wife, and finally I came down with a stomach virus, which meant we could only stay in our room for the next 2–3 days. Whether it was due to the food—specifically the desserts—I can’t and won’t say. I don’t know, but the fact is that we all just felt terrible, and from that day on, we found it very difficult to eat anything. After almost every meal, we had a lump in our throats and felt like we’d been on too many roller coasters. Incidentally, I’ve read this mentioned a few times in other reviews, which gives one pause. But what I can say specifically about the kitchen staff and servers is that it wasn’t appetizing. I watched as a woman prepared omelets while wearing gloves, checked her cell phone in between, and then continued making the omelets—that is, adding onions, tomatoes, and cheese to the pan... Another server, while wearing gloves, adjusted her hair several times. Last but not least, I’d like to say a few words about Ms. Yulyia Sinyutina, the guest relations manager. You can book à la carte restaurant visits and other activities through her. Ms. Sinyutina messaged me on WhatsApp after our arrival and sent me a lot of information—a total of 14 messages with pictures, details, etc. Some of the messages began with “ACTION REQUIRED IMMEDIATELY.” There’s a reason I’m mentioning this here, which I’ll get to now. On the 4th day, Ms. Sinyutina messaged us on WhatsApp and asked how we were doing, whether we were having a nice vacation, and if “anything was bothering us.” I replied to Ms. Sinyutina that we weren’t feeling well—that we’d had to spend the whole day in our room with gastrointestinal issues—and I also reported in detail on the problems in the kitchen. I received no reply from Ms. Sinyutina—not on the fifth day, nor on the sixth. On the seventh day, Ms. Sinyutina messaged me again with a message that began, “Dear guests! You’ll be leaving our hotel soon. How did you like it? Were you satisfied with our facilities?” And even more questions. So, even though I had informed her that we were confined to our hotel room with gastrointestinal issues and could barely move, there was no immediate response from a guest relations manager??? And this despite the fact that she had even written to us asking how we were doing? We didn’t expect much, but the fact that there was no response left us, quite frankly, stunned.

Very nice hotel with modern scandinavian style rooms. Food was guite ok, nothin different from similar resorts. Staff is very friendly and helpful. Rooms are cleaned very well everyday and whole hotel is very tidy. Little minus that internet connection was off almost a day. All and all very good experience.

Very nice hotel, entertainment team was very good especially Can was fun, kind and professional

For a 5-star all-inclusive hotel, it was an amazing experience. Personally, I really loved the staff. They are incredibly friendly and make you feel very welcome. They even come and sit with you for a little chat and genuinely show interest in you, which is something you don’t see very often these days. Can is definitely one of my favorite staff members. He is very friendly and made our stay even more enjoyable. Overall, we had a wonderful experience!And animation team it was very good :)))

3408 GERARD YES I RECOMMEND THE * too many Kids GREEN GARDEN RESORT *COFFEE *CLEANING+ HOUSEKEEPING *PRICES SUPERMARKET *5/5 *Food 3/5 *Rooms.5/5 * LOCATION 5/5 * SERVICES/ personel 5/5 * Facilities 4/5 * entertainment 3/5- good for kids but for adults oke