Hotel Baia Lara

1. Staff Attitude and Customer Service Unfortunately, the attitude and enthusiasm of many staff members were disappointing. Several staff appeared uninterested in helping us, with only a few exceptions. On one occasion, while I was seated at dinner with my family and preparing to eat, two waiters approached me one by one and asked if I could exchange their Euro coins for Euro notes. This was inappropriate and disrespectful, particularly while I was dining with my family. On another occasion, while a staff member was setting the table, they threw a fork onto the table rather than placing it down properly and respectfully. These small actions contribute significantly to the overall impression of the resort and its level of service. 2. Resort-Provided Taxi Service The helpdesk advised me that the nearest shopping plaza/mall was approximately 25 minutes away by car. Based on this information, I took the resort's recommended taxi and paid €60 for the journey. The driver agreed to pick me up as soon as I finished shopping. We had exchanged phone numbers for this. However, while I was at the mall, the driver accepted another ride and left me waiting for 42 minutes. This was extremely inconvenient and not the level of customer service I would expect from a taxi service provided through a high-end resort. If a driver agrees to wait or return promptly for a guest, that commitment should be honoured. 3. Air Conditioning in Common Areas The air conditioning in the hallways and other common areas was either inadequate or not functioning properly. Given the standard and positioning of the resort, better temperature control in these areas would be expected. 4. Food Quality The food served at the main restaurant was quite good. However, the pizza served near the Beer Garden was disappointing and did not meet the standard I would expect from such a high-end resort. The pizza base was very thick and lacked flavour. More concerningly, there were many flies landing on the pizza bread while it was being served, which raises concerns about food hygiene and presentation. 5. Communication with Staff Another significant issue was communication. Many of the waiters had difficulty speaking or understanding English, which made communication unnecessarily difficult. For an international resort that attracts guests from countries such as the UK and the USA, I would expect a reasonable level of English communication among restaurant and guest-service staff. 6. Room Cleaning The rooms were not cleaned to an acceptable standard. Even after specifically asking the cleaning staff to clean the rooms properly, the standard of cleaning remained disappointing. For a resort of this category, guests should be able to expect consistently high standards of housekeeping without having to repeatedly request basic cleaning. 7. Condition of Aeroplane Seats The aeroplane seats were also disappointing. The seat cushions appeared to be heavily worn and overused, with very little cushioning left. They felt uncomfortable and gave the impression that the seats had not been properly maintained or replaced for a long time. For a premium travel experience, the condition and comfort of the aircraft seating should be reviewed, particularly where the seats have clearly deteriorated through prolonged use. 8. No Irons in the Rooms There were no irons available in the rooms for guests to use. This is inconvenient, particularly for guests staying at an upscale resort and attending dinners or other occasions where appropriate clothing is expected. One of the biggest factors is their poor customer service, particularly from the waitstaff.

Brilliant stay at the baia lara hotel, the entertainment team have been brilliant, always smile on there face, happy to have a friendly conversation and get you involved in the entertainment . The darts are brilliant as well as the live music at night. Huseyin &mehmet are the main men, look out for them they will look after you.

It’s a good experience to try . The staff are excellent The facilities are very 👍 on it

We had a very spacious and comfortable room. Housekeeping was friendly and doing their job very well so we found our room very clean each time we were back there. Pool and beach services were also worth visiting everyday and always kept clean.

It was our second time here and we definitely recommend staying at Baia Lara! The service is great, everyone is very friendly, and we love the large pool and nice beach. One day I had to use the doctor's office and got fast and friendly help by Alvina. The food options and evening entertainment are also great. The hotel offers everything, from drinks and fun parties to full on relaxation.