Hotel Miracle Resort

Stayed 15th–22nd October 2026 | Family of 4 We have stayed in many hotels in Turkey over the years, but unfortunately, Miracle Resort has been one of our most disappointing experiences. The hotel has so much potential, with a great overall layout, clean surroundings, good water slides and a lovely beach. However, the poor customer service, lack of entertainment and absolutely appalling attitude from management completely overshadowed the positives. We genuinely left feeling shocked by how badly some of the staff treated us, particularly considering this is supposed to be a 5-star all-inclusive resort. The positives The hotel itself is clean, has a good layout and plenty of facilities. The slides were good, although unfortunately, our son couldn’t use all of the main slides as they are restricted to children aged 10 and over. This was something we hadn’t experienced at other family hotels in Turkey and was disappointing. The outdoor pools were absolutely freezing, although we appreciate this is to be expected at this time of year. The heated pool was lovely, but unfortunately, it is completely shaded by trees, making it less appealing if you’re hoping to enjoy some sunshine. We spent most of our time down at the beach, which was lovely. The sand was nice, and the beach bar was really handy. The beach snack bar was actually one of the highlights of our stay, and we had absolutely no complaints about it. The food itself was generally nice, but unfortunately, the overall restaurant experience was so unpleasant that it completely ruined mealtimes for us. Entertainment and facilities The entertainment team were practically non-existent during our stay. Aside from an average mini disco at 8:20pm, there was very little to keep the children entertained. If your children enjoy activities, entertainment and a lively family atmosphere, I would seriously reconsider this hotel. The onsite shops, including the mini market, are extremely expensive. I would definitely recommend crossing the road and purchasing anything you need from outside the hotel. The onsite arcade was also ridiculously expensive, so we avoided it altogether. Even bingo, which forms part of the evening entertainment, costs €15 to participate in. There are plenty of sunbeds, so you don’t need to rush out early in the morning to reserve one, which is great. However, they are very cramped together. We didn’t use the spa, but my husband would usually book a massage when staff approach guests around the sunbeds. We didn’t see anyone offering this during our stay. The restaurant – absolutely chaotic The main restaurant was genuinely one of the worst dining experiences we have had at an all-inclusive hotel. It is overcrowded, chaotic and uncomfortable. We actually tried to avoid it as much as possible. In the mornings, we would plate up croissants to take down to the sunbeds, and during the day, we used the beach snack bar, which was fantastic. We only really used the main restaurant in the evenings, often trying to go later just so we could find a seat. This isn’t always practical when travelling with two young children. We have never stayed at an all-inclusive where food is served to you rather than being self-service, and unfortunately, it just wasn’t for us. You don’t always get what you want, and be careful when asking for sauces, as they can end up being dumped all over your plate! The service was equally disappointing. Don’t expect to always be asked if you’d like a drink, and certainly don’t expect anyone to offer you a refill. The staff generally appeared miserable and came across as incredibly rude. It genuinely felt as though the hotel had far too many guests for the number of staff available. The food was nice, but every mealtime was ruined by the overall experience. Arrival and reception On arrival, the three reception staff were on their phones, while other guests who had already arrived pushed in front of us. We were left standing there for ages. We received practically no information about the hotel. We are used to being given information about restaurant bookings, hotel timings, facilities and general arrangements at check-in, but this was incredibly basic. Everything was left for us to find out ourselves. Initially, we gave them the benefit of the doubt and assumed it was just a one-off. Unfortunately, it soon became clear that this was a theme throughout the entire hotel. The reception staff seemed to know very little about the hotel, and we were repeatedly directed to guest relations, where we were made to feel like an inconvenience. Our room and housekeeping Our room was a good size, and we had no complaints about the room itself. Our 2.5-year-old was initially given a cot, despite being used to sleeping in a bed. We called reception, and this was changed quickly and without any issues, which we appreciated. However, we were only initially provided with three shower towels, despite travelling as a family of four. Our two-year-old was a full-paying guest, just like our son, so this was frustrating. What made it worse was that every single day, we would return from the beach to find that all four towels had been taken, but only three had been replaced. I had to repeatedly call reception to request another towel. Even after expressing how annoyed I was following the third occurrence, it continued to happen. This was still happening on our final day! The housekeeping issues went beyond towels, though. Our room was missed completely by housekeeping on two separate occasions. The first time, we returned early because of the rain. We requested clean towels and let it go. The second time, I was understandably very annoyed and raised the issue with guest relations. This is where our experience went from disappointing to absolutely disgraceful. The management and customer service – the biggest disappointment When I complained to guest relations about our room not being cleaned, I was told that I shouldn’t have had the “Do Not Disturb” sign on the door. We had NEVER used this sign. We left our room before 9am every day and didn’t return until after 6pm. There was absolutely no reason for housekeeping to have missed our room. I tried explaining that I was the first person back to our room that day, and if the sign had been on the door, it would still have been there when I returned. Instead of apologising or investigating the issue, I was actually called a LIAR by a member of the hotel staff. I couldn’t believe it. I requested to speak to the hotel manager. Initially, I was told I would have to come to reception at 10am the following morning. As this was our final day, I wasn’t prepared to waste another morning of our holiday sitting at reception, only to potentially be blamed again for the hotel’s own failures. I therefore insisted on speaking to the manager there and then. I was genuinely speechless when a man casually walked around the corner and approached me with the words: “Be quick, I don’t have time.” Can you imagine a hotel manager approaching a paying guest who has a legitimate complaint in this manner? He had absolutely no interest in listening to me. He simply told me that the cameras could see my room and that I was wrong. When I asked to see the evidence, I was then told that this wasn’t possible because the cameras couldn’t actually see my room. So which was it? The entire conversation felt like an attempt to intimidate me into dropping the complaint rather than addressing the issue. The manager was incredibly patronising, rude and dismissive. I felt bullied rather than listened to, and his behaviour was absolutely unacceptable. I was actually relieved that my husband wasn’t there, as I know he would have been furious at the way I was spoken to. The way this complaint was handled was, without question, the lowest point of our holiday. No wonder so many staff members appear unhappy in their jobs when this is the example being set by management. A few other things worth knowing The à la carte restaurants are not open every day. As we received no information about this on arrival, they were already fully booked by the time we tried to make reservations. None of the à la carte restaurants are included in the stay, but we were more than happy to pay for one nice meal during our holiday. Unfortunately, we didn’t even get that opportunity. The hotel also doesn’t appear to be particularly popular with English guests, so this may be something to consider if you prefer a predominantly English-speaking environment. Final thoughts Miracle Resort has the facilities and the location to be a fantastic family hotel. The beach is lovely, the rooms are spacious, the food is decent, and there are plenty of sunbeds. But facilities alone do not make a good holiday. The lack of entertainment, overcrowded restaurant, inconsistent housekeeping and, above all, the appalling customer service and management made this a holiday we will not be repeating. We have visited Turkey many times and have always had wonderful experiences with the hospitality and friendliness of the staff. This hotel was completely different from anything we have experienced before. We left feeling frustrated, disappointed and genuinely shocked by the way we were treated. For a hotel that presents itself as a 5-star ultra all-inclusive resort, the service was nowhere near the standard we expected. I would not recommend Miracle Resort, and personally, I would avoid it.

Excellent hotel and staff had a fabulous stay

Hotel is very nice nazli is cute

My stay went very well and was very pleasant the room was superb and a very good culinary quality in this large sublime building

Our time at Miracle Resort was truly wonderful from start to finish. The hotel is absolutely stunning, pristine, and maintained to the highest standard of cleanliness throughout. The entire team made us feel very welcomed, and the overall hospitality was top-tier. Every meal was a culinary delight, offering incredible variety, high quality, and exquisite flavors. The only small suggestion we have regarding dining concerns the drink service system: we felt it would be much more convenient and efficient if guests could self-serve their beverages. Having to wait in line behind people taking a long time to order often created unnecessary delays. Adjusting this concept would make the experience even more seamless and enjoyable! The resort’s grounds are magnificently designed, featuring gorgeous, expansive pools with ample sunbeds, creating a refined and relaxing atmosphere. The beach is equally impressive—clean, beautiful, and inviting, with wonderful daytime activities and memorable evening entertainment. Despite that small detail, Miracle Resort truly lives up to its name, and we would love to return in the future!