Hotel Orfeus Park

The hotel is amazing! And the animations team is the best in the whole Türkiye. Especially Batu. He is the best guy! I’ve already miss him.

The hotel is excellent, and everything is conveniently located nearby. The animation team is very friendly and welcoming. One of the animators, Batu, is especially wonderful with children—he is kind, helpful, and always ready to assist. He truly stands out among the rest of the team.

It is a nice hotel, very nice places and fun activities. The staff is very nice, helpful and hospitable. Batu who works at the hotel is cheerful, kind and it was fun to meet him.

We are having a brilliant time. Hotel is really nice and so are the staff. Really good entertainment both for children and adults. Really attentive and staff make sure they meet your needs. Su is really friendly and entertaining. Caner is really nice and dj's play really good music.

This was without question the worst hotel we have ever stayed in, and it unfortunately ruined our holiday. The hotel itself is very dated and unclean. Cutlery and crockery were frequently dirty — we often had to dig through piles just to find something usable. Hygiene standards were clearly lacking. The reception staff were unhelpful, dismissive and openly rude. Eye-rolling, hostile tones and a complete lack of professionalism made even simple requests uncomfortable. The most upsetting incident involved the head chef, who aggressively shoved my 13-year-old son because he approached the dinner area less than a minute before opening time. There was no apology, no accountability, and my son was left extremely distressed by the experience. As a parent, this was unacceptable. There were also dogs roaming freely around the hotel, including in the dining area while guests were eating. We have allergies, and when this was raised, it was dismissed. We were told the dogs belonged to the owner, and nothing was done. We also felt we were treated differently as a family of colour. The atmosphere was uncomfortable, and the way we were spoken to compared to other guests was noticeable and upsetting. There was zero daytime or evening entertainment. The hotel felt lifeless and extremely boring, with no effort made to create any kind of holiday atmosphere. We raised complaints during our stay and later formally complained to Love Holidays on our return. We did receive partial compensation, but that does not undo the experience. I would not recommend this hotel. Our experience was distressing and deeply disappointing.