Royal Holiday Palace

Going straight in with why we won't be returning! Negatives !!! - food shocking, tasteless, cold, congealed, like a school canteen. constantly asking for the food to be replenished, no spoons with the soups or cereal, no butter with the bread, no staff watching over the deep fat dryer - food came out burnt! - Water is served into the glass, you're not provided with bottled water, therefore constantly getting the staffs attention for a top-up. They're very resistant with handing you the bottle. - À la carts, hugely disappointing to be told the next day of arrival that the À la carts charge €30pp and only open when a minimum of 10 guest book. - Fresh orange is chargeable €3 of an evening but no charge at breakfast or lunch 🤷🏼‍♀️ - If you like jacket potatoes, Turkish kebabs, ice cream for the whole week you’ll love it ! but expect a long wait and even longer queues. - No cocktails on the pier bar, only extremely strong spirits, so you’ll easily get wasted! - Decor is very dated and needs money spent, rooms are very dated and need a lot of repair. Our room alone had no AC, two leaks in the bathroom, electrics tripped. - Our double pram couldn’t fit through the door. When asked for a new room; we were told that all rooms have standard doorframes, yet my mums room was for a disabled person and was wider. Staff seem to think on their feet and feed you any nonsense. Anyway when we were given a new room for the price of €700 all and behold the pram fit through !!! - Balcony doors don’t lock, great when you have a 3yr old. - Getting up at 6am to reserve beds on the front row due to older people hogging the front that have no children. Very annoying and inconsiderate. - Staff are very hit and miss, not attentive, attitude not friendly. Can hardly speak English - Premium spirits available but you have to ask and that is if they understand you. - Can’t get a people carrier taxi just to go along the strip. Not worth their time apparently. - Sunbeds around the pool very uncomfortable. - Walls are paper thin, our neighbours came back at 1am and don’t stop chatting - Life guards are nowhere to be seen - Kids slide there’s no life guard at the top and also when turned off for lunch it’s not shut off therefore kids are going on the slides. - WiFi is awful, constantly dropping out Positives: - cleaners constantly coming around by the pool to clear up after peoples leftover food - Pool and grounds are lovely and kept One thing we kept hearing from staff was that the hotel continually have "repeat guests" however in all honesty, aren't the new guests just as important in order to return ??? cos we certainly won't be. The whole concept of this hotel was to give the guests the absolute minimal. for example, items like teabags, sugar, coffee, milk in the room, was only gave you two of each and replaced when asked, ice cream - kids get 1 scoop so did the adults so you were asking for another scoop ect, it sounds silly but it felt like effort. As harsh as this review is, as a family we don't wish for our experience to become someone else's. thankfully we travel very often however if this was our once a year holiday, disappointment would be an understatement.

Great location, good atmosphere not too noisy , great fun but also quiet time, rooms are huge does need a little update but very comfortable, hotel is spotless, and staff are great , massive choice of food, could do with few more games during day like ping pong competition and prizes like the t shirts they sell for fun.

Arrived tonight and already know we have made a HUGE mistake in booking this hotel. Family of 4 ( kids ages 3 and 8months ) plus 2 additional adults with own rooms We have stayed in most hotels along the strip , Titanic Deluxe, Concorde , Delphine Palace , Delphine Imperial, Marden all over the last 3 years and this is by far the most run down , dated , tired and dull hotel of them all with extremely poor build quality and in desperate need of investment This hotel is very very poor in build quality ( bear with me while I listen to my neighbours fart , giggle and talk regards to the drinks tonight- yes paper thin walls that may as well be nonexistent) Carpets are filthy everywhere , my room 1602 sticks of damp , the kids room balcony does not lock ( perfect for a 3 year old to climb over ) and yes I have already spoken to reception and need to return tomorrow in the hope they can sort. Our bathroom is horrendous as is the general standard of room. Our buggy don’t even fit through the doors so again another frustration to add to my growing list of regrets of booking this hotel Within the group we have been allocated a room that is clearly for a wheelchair impaired person so my mother in law who has that room has to kneel down to shower (room 1632 if you need one like this ) my fathers room has a high bath / shower that at 81 is extremely hard for him to use On arrival no direction as to restaurants , map of facilities , advice on food available (10pm) , bell boys didn’t even show us the rooms of which we have 3 in total , asked for map of hotel and was told don’t have any - I’m literally astonished at how poor this hotel is !!!!! Drinks are terrible , flat fizzy drinks , watered down spirits , Ice non existent but waitress was very helpful and diligent.Please hold on while I laugh with my neighbours as they joke again I’m devastated to be here if I’m honest and that’s after I paid €700 to upgrade to this disappointing room ( will admit it’s comes with a great view ) Honestly if you’re seriously thinking about coming to this hotel do not!!!! Go Delphine / Marden or even Concorde as roughly same price and a galaxy away in terms of standards / luxury Will be seeking meeting tomorrow with GM to try and address all the issues but first impressions are DISAPPOINTED To say the least . It’s 1am and the noise is horrible from the hotel as the windows do not filter any sound at all. I’ve encountered various staff , some of who are brilliant , engaging and helpful within the lobby bar and others not so brilliant with the usual pestering to change uk coins into notes boarding on harassment. I can’t emphasise how bad my experience is so far!!! I remember meeting Mustafa Cantekin a few times earlier on in his career at Rixos many years ago and I’m surprised this hotel is so bad under his leadership.

Semma in guest relations very helpfull. All entertaiment and hotel staff went out of their way to help and make holiday a great experience for our 1st time in Turkey

We had a wonderful stay at Royal Holiday Palace. The service quality was excellent, the staff was incredibly polite, professional and always helpful. Everything was very clean, beautifully maintained, with so much greenery around — it made the atmosphere truly relaxing. We felt very welcome and enjoyed every moment. We will definitely come back next year!