Saritas

PRO : Clean room, decent shower. Part of the beach is for hotel guests. Decent pool, beers good. has air conditioned bedrooms. CONS: food isn't great we lived on croissant at breakfast chip and nuggets at dinner and went out for tea if you like salad you'll do fine. No signs on food so its a guess what your eating and it all tastes the same. No butter or toaster so we went and bought a tub of very expensive lurpack to help us through the week. Staff were ok but need to learn to smile. And get more than 1 music play list.

To start with the positive, the hotel's location is actually very nice and beautiful outside the resort. The rooms themselves were okay, but be aware that there is a huge difference in appearance and quality between the Standard and Comfort rooms. However, the management and service ruined the experience. It is definitely not a 4-star hotel. I have been to Alanya many times and first time in my life i got to experience this kind of behaviour and i was really sad about that and didnt enjoy my visit. The biggest issue was the reception staff and their dishonest behavior. When we arrived with another couple from our home country, we were told we had to pay an extra €20 in cash to get an early check-in. Halfway through our vacation, the staff suddenly demanded that we change rooms or pay an extra €60–€100, claiming we were in an "early access" room by mistake. Later, we found out from the other tourists (not the staff!) that the reception had messed up the system and mixed up our rooms upon arrival. Instead of apologizing for their own mistake, they lied to us and tried to scam us for more money. The staff is incredibly rude – nobody says "good morning," everyone looks angry, and they barely speak any English. To make things worse, they demand cash payments for everything inside the hotel. The food was also a huge disappointment. There were barely any meat options, the buffet was repetitive every day, and the dishes had no labels, so you never knew what you were actually putting on your plate. Some morning the pancakes were raw. I know its a big hotel and many people but still it is not acceptable. The cleaning staff did a very sloppy job. Even after the room was supposedly "cleaned," there was still visible dust and sand on the floor. It never felt truly clean. The location is lovely, but the management is a nightmare. I do not recommend.

Clean and well-maintained hotel, with a nice pool and very close to the sea. The food was fantastic, especially the vegetables, fruit, and desserts. I have been to Turkey eight times, but I have never encountered such unfriendly staff. No one speaks English. They do not say hello, good morning, or goodbye—not even upon arrival or departure. They are incredibly rude, ill-mannered, and cold. They charge extra for everything and never return any change. The reception staff in particular should be the face of the hotel. It is a shame, because otherwise it is a pleasant hotel, but the staff’s behavior significantly lowers the overall rating. The hotel also shows little concern for the environment—there is no recycling, a lot of single-use plastic is used, and large amounts of buffet food are thrown away.

Has a wonderful time rooms very clean great staff would definitely recommend to others xxx

Such a lovely hotel, very clean rooms and food area and great location next to the beach. Pool is lovely and the staff are helpful. 100% would recommend if visiting Alanya.