Senza Grand Santana Hotel

My personal experience was absolutely amazing the food was 9/10 the front desk was a little rude but overall my stay was amazing but there was 1 down side the ladder in the pool was very shaky and I fell off it my toe got stuck and I broke it but the water slides are amazing and the room beds are very comfortable it was a little noisy but the overall atmosphere was great and my family also enjoyed it

Unfortunately, my stay at this hotel was one of the worst experiences I’ve ever had. First of all, cleanliness was terrible. The room was dirty, and I even found bugs several times. The food in the restaurant was monotonous, with almost no fruit, and the vegetables (tomatoes and cucumbers) looked old. The drinks at the bar were watered down and almost undrinkable. The elevators barely worked – they kept going up and down uncontrollably, causing long lines just to get to higher floors. On top of that, room cards kept getting demagnetized and stopped working. The reception staff were rude, and communication was very difficult – one of the receptionists (of Russian origin) did not speak any English, so it was almost impossible to explain anything. The worst part came at the end of our stay – on the last day we were told to leave the hotel without being allowed to have breakfast, even though others from our group were able to eat. What’s worse, the lady at the reception demanded €5 for two people if we wanted to eat. This was especially unfair since on the first day of arrival we didn’t receive breakfast or lunch either. Additionally, Wi-Fi was not free, which is unacceptable for a 5-star hotel – we had to pay €14 per phone for 7 days. To sum up, this hotel does not deserve its stars or any positive reviews. I wouldn’t recommend it to anyone who values cleanliness, good food, efficient service, and fair treatment of guests.

Staff are so rude it's unbelievable pool bar member of staff said don't like English only Russian. Beach - we sat on empty sunbeds for the life guard to come and throw out towels of of the beds saying reserved for owners family was rude pointing fingers and shouting. Complained nothing done. Door frame to the bathroom fell and nearly hit my son. Room cleaned twice in 10 days Food in rooftop restaurant is disgusting just a load of slop

DO NOT STAY HERE – FAKE 5-STAR SCAM! Let me save you the nightmare: This hotel is an outright scam. It falsely advertises itself as a 5-star property, but what you actually get wouldn’t even qualify as a decent 1-star. From the moment we walked in, it was obvious this was going to be a disaster. Upon arrival rhe receptionist was cold, dismissive, and borderline rude. No welcome, no help, just attitude. Rooms remain dirty, bins unemptied, floors dusty. The level of unprofessionalism is honestly shocking. The rooms look NOTHING like the photos. What we got was a depressing, dirty, outdated room with stained furniture, chipped paint, and a rusty, disgusting shower that looked like it hadn’t been scrubbed in months. The so-called “view”? Just unfinished, ugly construction sites and piles of debris. Absolutely vile. The food is just as bad. Bland, cold, and clearly made with the cheapest ingredients possible. Calling it tasteless would be generous. We ended up eating outside every day because the hotel restaurant was simply unbearable. Oh—and don’t expect the Wi-Fi to be free, even though it’s advertised that way. Another lie. Everything here feels like a bait-and-switch operation. This place is a disgrace, and it’s infuriating that they’re allowed to market themselves as anything above a 1-star dump. It’s clear they rely on fake or outdated photos and deceptive descriptions to lure people in. Do yourself a favour and stay far, far away. I travel often, and I’ve stayed in budget places that were more honest and better run than this so-called 5* hotel. We meant to stay for a few days, but we checked out after after one night andcheckedin at a different hotel. Avoid this place at all costs. Never again. I'd rate it 0 stars if I could.

We are here and we can already say we won't be returning to this hotel everything we have seen on there advertising is not as they say the beds are terrible and uncomfortable says they have a disco but yet we've been told otherwise by the reception staff. We then got told they was s late night snack bar which only done soup ang got told it was tomato soup and mushroom soup to then turn up to find it wasn't that at all it was totally different so our kids/family wouldn't eat it and the people who did said it was disgusting so we ended up go outside of the hotel Just so we could eat. But when we turned up at the 'snack bar" they was pasta laying about in the kitchen and when we said we hope that's not for our food tomorrow we got no response from him I've never ever experienced a 5* hotel like it in my life I wouldn't even call it a 5* if I'm being honest the alcohol drinks tasted like nothing it's not worth the money at all you can get 3* start hotel all inclusive and it be the best holiday ever. Beds are hard don't even have a bin in the hotel rooms. Bars on the windows are not safe so very dangerous if you have younger kids or for anyone in that matter. I'd definitely avoid this hotel at all costs. We will certainly not be returning to this place.