Susesi Luxury Resort

We had a great family holiday, everything was amazing, especially entertaining team, it was so interesting with animator Shasha, we spend a good time here, also the personal was so polite and the territory is compact and convinient

We had a wonderful stay at Susesi Luxury Resort in Belek. The hotel offers a great variety of delicious food, and the endless swimming pools throughout the property create a fantastic atmosphere for both relaxation and fun. The most important thing for our family, however, was the excellent accessibility. I always travel with my sisters, two of whom use wheelchairs, and access to the beach has always been a challenge in every hotel we have visited. Susesi is the first hotel where this has been truly well organized. They have built a dedicated wheelchair-accessible path to the sea and even provided a special sunbed area for guests with disabilities. Another thing that impressed us was the check-in process. We were immediately given an accessible room upon arrival. In many other hotels, even when we inform them in advance that we need an accessible room, we are often told that these rooms are occupied for the first couple of days—sometimes by guests who do not actually need them. This has often made our arrival stressful and forced us to spend time asking the hotel to resolve the situation. At Susesi, everything was prepared in advance, and the staff handled it perfectly. This level of care and attention means a lot to our family. A big thank you to the hotel management for making everyone feel welcome and comfortable. We truly enjoyed our stay and will be happy to come back. Highly recommended!

Having stayed at other 5* resorts across Turkey (Arum Barut Side, Hilton Dalaman, Titanic Deluxe Belek, Limak Lara), we came to Susesi with the usual expectations of what a 5* in Turkey is like. There is a lot to love about this hotel and, in many ways, it delivers a fantastic holiday. However, a few key areas prevent it from reaching the same standard of service and overall experience as some of its competitors. The Food – A Real Highlight The food was excellent throughout our stay. As a family with two vegetarians, we were delighted by the variety on offer and never struggled to find plenty of options at any meal. The buffet restaurant had a different theme each evening, which kept things interesting and meant there was always something new to try. There were several live cooking stations which we enjoyed and if other nationalities could queue properly (!!!) it would have been perfect. We also visited the Turkish and Indian à la carte restaurants, with the Turkish restaurant being our clear favourite. The food was superb and the service from Abdullah was outstanding – friendly, professional and genuinely welcoming. A special mention also goes to Hasan, one of the younger waiters working in the outdoor buffet restaurant area. He consistently delivered exceptional service both at breakfast and in the evenings. There was also another waiter in the same area, a smaller gentleman with glasses, who was equally excellent. These staff members really stood out and showed what great hospitality looks like. General Service – The Biggest Disappointment Unfortunately, outside of the individuals mentioned above, service was the weakest aspect of our stay. Many staff members appeared stressed, unhappy or simply overwhelmed. This was particularly noticeable around the Ada Bar, which was closest to our accommodation. More often than not, staff seemed miserable and we genuinely felt like we were inconveniencing them by asking for drinks and food service. There was no warmth to service. Compared with the warm, attentive and proactive service we've experienced at the other hotels mentioned above, Susesi fell well short. Whether the hotel is understaffed or there is a wider issue with morale, something doesn't feel quite right. Bar service in the wider hotel was often slow, and even after a full stay we still couldn't work out what the actual queuing system was supposed to be. There were times when it felt as though service depended on whether staff recognised you rather than who had been waiting longest. It's a shame because this aspect significantly impacts the overall guest experience. We did notice a number of staff members distracted and using personal mobile phones during our stay as well as being on video calls. When we went to be served during these occasions, we felt like we had annoyed them by requiring service due to disruption of their call. It was very strange! Drinks – Excellent Quality The drinks themselves were fantastic. There was a great range of branded spirits, cocktails, speciality coffees, flavoured syrups, milkshakes and soft drinks. Children were equally well catered for, with lots of options available throughout the day. The quality and variety of drinks certainly matched expectations for a luxury all-inclusive resort. Accommodation – Great Space, Needs Updating We stayed in one of the Triplex family rooms, which was perfect for our family. Having three large bedrooms, four shower rooms and a living room gave everyone plenty of space, and the layout worked brilliantly. That said, the rooms are beginning to show their age and could benefit from some updating. It would also have been nice to have a sun lounger on the balcony, especially as some neighbouring rooms appeared to have them. The lake villa area itself was lovely, but we do think the Ada Bar operating hours should be extended. Opening at 8am for coffee would be ideal, and remaining open later than 5pm would make a huge difference. Once it closes, the area feels quite isolated from the rest of the resort's bar facilities. Air Conditioning – Not 5-Star Standard This was probably our biggest issue with the accommodation. We arrived late at night to find our room sitting at 26°C, which is far from ideal after travelling in the Turkish summer heat. Everyone was hot, tired and desperate for somewhere cool to unwind before bed. Maintenance attended twice during our stay, but despite their efforts we could never get the rooms much below 22°C. It appeared that the system was functioning as designed rather than actually being faulty. For a luxury resort in Turkey during peak summer, we simply don't think this is good enough. Having experienced significantly better air conditioning at Titanic Deluxe Belek, Arum Barut Side and Hilton Dalaman, this felt like an area where Susesi needs investment and upgrading. Facilities for Children Our children loved the ice creams, ice lollies and waffles, which were a big hit throughout the holiday. The water slides were great fun, although they were quite a distance from our accommodation and lake pool area, meaning we didn't use them as much as we otherwise might have. The kids' club looked excellent, with impressive facilities. We only used it a handful of times with our four-year-old for activities and face painting, but everything we experienced was positive. Staff seemed friendly and kind. Pools, Beach and Cabanas A gesture that was greatly appreciated was the hotel's offer of a complimentary beach cabana for part of our stay. This gave our family extra space to relax and was a thoughtful touch. One challenge around the lake pool area was the availability of sunbeds. Like many resorts, there seemed to be a daily routine of guests reserving beds all day without actually using them, which occasionally made finding space difficult. The beach itself is beautiful and we spent some very enjoyable days there. However, the beach bar lacks the wow factor found at comparable resorts. Compared to places like Arum Barut Side and Titanic Deluxe Belek, it felt more like a café than a premium beach bar within a five-star luxury resort. The location and setting are excellent, and with a little more investment and creativity this could become one of the standout areas of the hotel. Overall Susesi Luxury Resort gets a lot right. The food is excellent, the accommodation is spacious, the drinks selection is impressive and there are plenty of facilities for families. Our family had a great holiday. However, the inconsistent service, disappointing air conditioning and a few missed opportunities around the beach and lake areas mean it falls short of being truly exceptional. This is why our verdict is 4/5 rather than 5/5. The frustrating thing is that the hotel already has the foundations of a fantastic resort. With some investment in staff support and training, improved air conditioning and a few enhancements to guest facilities, Susesi could genuinely compete with the very best resorts in Turkey. **Rating: 4/5 – Could Be So Much Better**.

Don’t get me wrong there’s nothing terrible about this hotel and overall we enjoyed our holiday however luxury it is not. When compared to the hotel Titanic in Belek we stayed at last year it’s not even in the same league. Check in is stated as 2pm on the paperwork you receive when you arrive but we were immediately told it was now 3pm which was disappointing as after 12 hours of travelling we just wanted to get to the room. I don’t enjoy having to get up early every morning when on holiday just to get a sun lounger by the pool or beach but if you don’t there’s no chance of finding enough for a family of 4. Allot of people keeping the towels from the day before so they could bag the best pool loungers before the towel station opens at 8am. Positives the pools are big and not overcrowded the splash pool for kids could do with being abit bigger with more shade. The restaurant at breakfast and especially evenings are too busy you’ve got to walk round and around to find a table then ask someone to clear it of dirty plates before you can sit down. With so many people in the restaurant at one time it’s chaos and can be quite overwhelming. There’s people pushing in, kids running around, queues for the more popular food it’s certainly not luxury. Staff looks sick of their lives obviously it’s a busy time of year and there’s just not enough staff. Long waiting times in the restaurant for drinks to be brought to the tables. The majority of staff speak little English I asked for a straw for one of the kids and got given a tooth pick. Not enough food choices for kids in the restaurant. The baklava was great however most of the deserts looked allot nicer than they tasted. Kids club area was good we never left the kids but you’re welcome to go in and play on the soft play or the watersides during the day with your family. This is where the small water slides are based however it would be better if there was some near the splash pool. Entertainment Kids mini disco wasn’t bad but wasn’t great either my 5yr old wasn’t interested in most of it. The shows were abit hit and miss but that can be the case in most hotels and depends on personal taste. We never stayed for any of the later entertainment so can’t comment on the quality of that. On a positive note the rooms were a decent size and cleaned daily. Fresh towels. Housekeeping did a good job and the minibar is stocked daily. Take everything you need with you as the shop on site is a rip of 25 euros for a small pack of nappies! Bowling area had some games like air hockey which was nice and some games for older and younger kids however you have to pay for these most are 1 euro per game. Bowling was available at 7 euros per person per game At other hotels all these games are free and included in your all inclusive. Overall it’s not a bad hotel however for the price I’d not go back.

Just back from fortnight at the susesi luxury resort as two families of four. First time in Antalya and definitely be back. Hotel was excellent overall. Staff really helpful, rooms were excellent and quality of food and drink options brilliant. Murat in the main restaurant was amazing. The caretta kids club was also a huge plus point. Activities were on all day every day and has its own swimming pools with water slides. Mini disco every night was great, but on top of this, most nights they had additional entertainment on for kids. And twice during our stay a Kids Festival, which was superb. All of the staff were amazing, and particular shout out to Vuslat and Fatima who were just amazing with the kids