Trendy Lara

First impressions the hotel was beautiful, staff were friendly. Rooms were spacious. Unfortunately, that’s the positives, the restaurant was like a cattle market, couldn’t even get a pram through with a small baby, it was a horrendous experience. Made you feel like you never wanted to eat there. You were cueing for cooking stations. Just not enough room for the capacity of the hotel. The bars were the same, took you around 20 minutes to get served for a drink. Evening and day entertainment was very poor. The location of the hotel was ok, wasn’t far from the airport but there wasn’t a lot around the hotel. We were very disappointed with our stay.

Excellent hotel. A proper 5 star. Food and staff have been excellent. Will be returning. It has its own private beach with a shuttle every few minutes. There is a bar and food also available at the beach and throughout the resort. Pool area is large with 2 bars and there is a on site waterpark with big slides. Children have had plenty to do. 24hr food and drinks also. Overall great holiday. Special thanks to guest relations who has been helpful throughout stay (Gokhan)

I’ve been coming turkey for 5 years now and I’ve stayed in some excellent hotels and some rubbish ones and I think this is just an ok place to stay, I would defo try and go somewhere else if possible there is just nothing about this place that gave me the wow factor the foods awful unless you go to the main restaurant and all the food there is just the same old same old, the rooms are ok nothing special the night entertainment is rubbish, the pools are ok the slides are awful my 3 boys got bored on them after one day I got speaking to someone there about our hotel and she’s in the hotel right next to us that’s just opened and they have been told to use our slides and pool as we’re not so strict so the slides and pools are rammed with people all in all not a very fun holiday so won’t be going back there also there is literally nothing around the hotel so you can’t just go out for a walk it’s a taxi for 5 min drive that’s €15

So its with great sadness im writing this review as it means our holiday is over 😪 We have visited this hotel for the last 5 years and have always had exceptional service from the waiters which is the reason we have always returned we became not just guests but friends.( I will include photos of our favourites) This year was meant to be our last as our eldest is doing her exams and wanted to try another holiday resort in Cyprus, however after coming believing to not be returning this young entertainer Ozy popped up and completely made our holiday and changed our mind! This young man has amazing energy, enthusiasm and the most likable, genuine personality. We grew so fond of him we had to include him in our family photos we had done as it was just like having another family member with us. We couldn't go anywhere in the resort without kids asking where is Ozy! He was patient, kind and a ball full of energy, always including and encouraging the girls and us to just have fun! Anything we needed help with or advise he was happy to do so as his English is amazing and he is very knowledgeable as was Yousef another great guy who we have become friends with from guest relations. Our other good friends Sader, Abdulla ,Ahmed and Mevlet we always look forward to seeing them as they are exceptional in their role also. After just under 2 weeks with Ozy I felt we had known him a lifetime, on many occasions when we spoke with other family's the same name popped up Ozy! He gave the same energy to each and every guest he engaged with and always had a great sense of humour people just loved to be around him. I tend to hold my emotions very well but when it was time to say goodbye well we sobbed if I could have popped him in the suitcase I would have! I hope on our return our favourite waiters and one off entertainer is still there or we will be devastated. Thank you all for an unforgettable holiday.❤️ Also not to forget all cleaners and housekeeping staff are very efficient and thorough in their role they to are an asset to this hotel- Thank you to you all also ❤️ This hotel is a beautiful hotel but its 100% the incredible people they have working for them that makes it!

I went on a family holiday which started off great. The bar staff in the Lobby Bar were amazing especially Oguzhan Bardala, Nilsu and Merue. Unfortunately, my experience went down hill when I had an unpleasant encounter with the Guest relations manager Sunga. I watched her shout at a guest which was inappropriate and unacceptable. Following this, I was having a meeting with a TUI rep and the guest relations manager came over, shouting at me about an incident that took place that did not involve me or my family. She shouted in front of my one year old child. The TUI rep had to ask her to leave and explain I was not involved. I requested to speak to the general manager and was told as it was a bank holiday in turkey there was no management working. When I ask to make a complaint and requested not to speak to the guest relations manager she returns and stated management was not working on a bank holiday. This was hard to believe a hotel this size had no management presence.