TUI MAGIC LIFE Jacaranda

Hello. This year I spent an unforgettable vacation at the Jacaranda Magic Life Hotel. The service is at the highest level. The staff is very kind and polite, always ready to help you. The cleanliness of the hotel is at the highest level, the rooms are wonderful, the food is varied and delicious. I recommend it to anyone who has the opportunity to visit it.

Hello I just leave my oficial complaint here because I don't have a time to explain again everything. Subject: Formal Complaint Regarding Unprofessional Conduct, Incompetence, and Unacceptable Guest Service at TUI Magic Life Jacaranda ​Dear Management Team of TUI Magic Life Jacaranda, ​I am writing this letter to express my profound disappointment and indignation regarding my stay at your complex, and more specifically, due to the unacceptable behavior, complete lack of professionalism, and poor management practices demonstrated by the front desk personnel. ​Throughout our stay, we have witnessed and experienced exceptionally discourteous, rude, and dismissive treatment toward the hotel guests. The reception staff exhibits a systematic lack of basic courtesy; rather than assisting with inquiries, they display utter incompetence, extreme passivity, and a total lack of customer care. Basic requests and administrative matters, which should be handled expeditiously and with due respect for the guests, are met with laziness, disregard, and a complete absence of professional ethics. ​To illustrate the severity of this attitude, I would like to point out a specific incident regarding my request for a three-hour extension in my room due to a delayed flight. I was flatly told that this was impossible—despite the fact that accommodating such requests is standard practice and flexibility is expected from any reputable five-star hotel. Furthermore, when I explicitly stated that I was willing to pay an additional fee for these three extra hours to avoid waiting in the lobby, my request was still unreasonably refused. ​When I attempted to resolve the matter through a conversation with the on-duty front desk manager, it yielded absolutely no positive result. Moreover, my request to meet with the Front Office Manager was deliberately thwarted by the management, under the pretext that they were attending a meeting and would not be present at the hotel for the entire day. Such evasion and lack of accountability are entirely unacceptable for a property claiming five-star standards. ​Such behavior severely undermines the standards of quality tourism and customer service that your brand purports to uphold. Instead of feeling welcomed and cared for as guests, we are met with arrogance and a blatant lack of fundamental manners from the very individuals designated to represent the hotel. ​I insist that the hotel management take immediate action to investigate the conduct of the on-duty reception and management staff, impose appropriate disciplinary measures, and conduct training to elevate their professional standards. ​I look forward to your official response outlining the measures taken regarding this formal complaint. ​Sincerely,

We stayed at La Magic Cagaranda for one week, and unfortunately, our experience was mixed. The staff were wonderful—very friendly, respectful, professional, and available 24/7. The food was fresh, healthy, and delicious, and we really enjoyed the daily activities and entertainment. Everything was well organized and on time, and the entertainment team was excellent. However, there were also some important disappointments. The cleanliness of the room and bathroom was not at the standard expected from a four-star hotel, and there was sometimes an unpleasant smell in the bathroom. The mattress was extremely hard and uncomfortable. Housekeeping also did not consistently provide the basic room amenities. For example, we were given coffee for only about five days during our one-week stay, and it was replenished only one day before we left. We were also very disappointed with the transportation. We paid for private transport and received a private car when going to Antalya, but on the return we were given a large minibus, even though it was only my husband and me. Overall, the hotel has great staff, good food, and excellent activities, but the cleanliness, room comfort, housekeeping, and transportation need significant improvement. It is a shame because the hotel has a lot of potential, and with better attention to these details, it could provide a much better experience.

«A big thank you to Ebru from the Lobby Bar for his kindness, his smile and his excellent service. She really helped make our stay even more enjoyable. Thank you, Ebru! ❤️

Hi, I want to share this comment with anyone considering a vacation at this hotel! Let me start by saying it is a terrible decision! I went there based on a recommendation from my sister-in-law, who had visited three years ago! The services offered have changed drastically since then! I am referring specifically to the meals: breakfast is repetitive—the same endless line for fried eggs and omelets, with no other options—and lunch is the same regardless of the dining area; only dinner varies slightly from day to day! There is no evening entertainment whatsoever! The only upside is the impeccable cleanliness of the rooms and the entire property—I have to admit that! So, honestly, I do not recommend this hotel now or in the future! After I filed a complaint with the hotel, I received just one response: if I am the only one complaining, it doesn't matter!