Turan Prince Residence

This is not our first time staying at this hotel, and overall, we like it very much. It is a premium, high-end property, and in many aspects, it truly lives up to its status. The cuisine is excellent—the food is genuinely delicious and offers a great variety. The cleanliness is also top-notch; the rooms are thoroughly cleaned, and the hotel grounds are beautifully maintained, green, and very tidy. However, this year, there are several major downsides that significantly impacted our vacation experience: 1. The kids' club has become much worse than before. The daily schedule and activities they promote do not match reality at all. Instead of the promised games and activities, children have been doing nothing but watching cartoons on TV for two days in a row. We are very upset because they can watch cartoons in their hotel room. The kids' club has so many great facilities and opportunities for engaging, developmental activities, but the staff simply ignores them. 2. Very weak evening entertainment and animation in general. Having visited this hotel before, we have a clear point of comparison—previous shows were much more interesting, vibrant, and engaging. This time, the entire animation program felt weak. The only highlight was the Gala Night. In contrast, the Turkish Night was a huge disappointment; the animators looked as if they were being forced to perform, showing zero positive energy or enthusiasm. It made us just want to get up and leave. 3. Terrible service at the hotel's hair salon. The male stylist working there behaved in an extremely rude and unfriendly manner while cutting the hair of a Ukrainian female guest. It is hard to tell whether this harsh treatment was specifically due to her nationality or if he is just generally disrespectful to clients, but such behaviour is absolutely unacceptable. The employee was completely rude and ill-mannered.In a high-level hotel like this, staff members have no right to be so rude or indifferent to their work, and management must control their personnel more strictly. The hotel itself is beautiful, but these specific issues leave a lot to be desired. We truly hope the management will address these problems and take corrective action.

Me and my family had the most lovely time at hotel Turan Prince everything was perfect the rooms where so clean the cleaner lady came in time every morning to clean the rooms and changed covers also even made us a lovely couple dove towels with picked flowers was so lovely,the food,snacks,desserts drinks etc was great indeed the staff was so friendly with smiling faces,the shops at the ground floor had some really nice stuff which I bought quite a bit of bags and slippers for myself there is a nice bar at the beach I enjoyed cocktails while sunbathing you order your cocktail and they bring it to you was so relaxing there is Mahmut at the beach he helps you with anything such friendly guy,also got the chance to go to the spa hamam where I got a very relaxing massage from Nuran after the beach I had chill relaxing time at the cafe patisserie, so yes will definitely go ago we loved the whole experience at this place Thank you guys returned back so happy 😀

Beautiful hotel ideal location all staff so friendly and helpful

Rooms are old and needs renovation. First room we got the door wasn’t even closing. Customer service not good, not ready to find solutions. We asked room upgrade and they agreed, but suddenly they said no, as hotel is full.

We’ve just returned from staying at Hotel Turan Prince in Turkey, and unfortunately it was one of the most disappointing hotels we’ve stayed in. The whole place feels tired, dated, shabby and generally unloved. The rooms look as though they’ve been given a quick cosmetic makeover rather than properly refurbished. The woodwork has simply been painted over poorly, and the workmanship in the updated bathroom was seriously shabby. Cleanliness was one of the biggest issues. Our room did not feel as though it had been properly deep-cleaned after the previous guests. The mirrors were filthy, and the general standard of housekeeping was nowhere near what you would expect from a hotel of this supposed standard. The beds and pillows were horrendous — genuinely like sleeping on bricks. To make matters worse, the fourth bed wasn’t even a proper fold-out bed. It was simply a tiny, rock-hard sofa that was completely unsuitable as a proper bed, especially when the room is being sold for four people. The pool area was just as bad. The floors around the pool were dirty, and underneath our sunbeds there was a pile of dried ham along with a couple of false nails, which says everything about the level of cleaning. The sunbeds themselves are coated in a shiny plastic material that makes you sweat profusely, and as far as we could tell, they were never wiped down once during our stay. The poolside tables were regularly covered in spilled drinks and sticky residue and, again, appeared to be left without being cleaned. The pool towels were also dreadful. Many were covered in stains — and you honestly dread to think what some of them were. They were old, worn and far too small to properly cover the sunbeds. The restaurant/food hall was another major disappointment. It had a very unpleasant butcher-shop type smell, there were flies around the food, and some dishes were so poorly presented it was difficult to even work out what they were supposed to be. The decor is dark and depressing, and the floors were regularly covered in dropped food. Overall, the dining area felt dirty and badly maintained, which made meal times far from enjoyable. The cocktails were appalling too. The entertainment and pool activities were also disappointing for a family hotel. The majority of the pool games seemed aimed at adults, which was extremely frustrating for children who went over expecting to be able to join in, only to find they couldn’t. Possibly the most disappointing part of the hotel, though, was the attitude of the staff. They seemed completely demoralised. We barely saw a smile from a single member of staff during our stay, and several came across as rude, uninterested or as though guests were an inconvenience. Reception was particularly poor. The staff were unhelpful and dismissive and appeared to have absolutely no interest in customer service. At times they would suddenly seem unable to understand English when you raised an issue, and generally looked as though they hated being there. Checkout summed the whole experience up perfectly. Be prepared to carry your old, wet beach towels to reception while also trying to manage all your suitcases. If you don’t, you may find yourself being angrily spoken to from behind the reception desk in another language, which was completely unnecessary and incredibly unprofessional. Overall, everything about this hotel feels unkept, tired, dated and depressing. There seems to be very little pride in the condition of the hotel, the cleanliness or the level of service being provided. I genuinely cannot understand the rating this hotel receives. Based on our experience, I would consider it 3-star at best. There are far better places to spend your hard-earned money. I certainly wouldn’t recommend Hotel Turan Prince, and we would never return. Don’t waste your money — at times it genuinely felt like they should have been paying us to stay there rather than the other way around.