The Norm Collection Door'a

Where do I even start.. for such a low price I experienced a hotel and start that I would have paid 10x more for.. from start to finish the constant attention to detail and there customers was honourable. The food could be a little more seasoned but there is always something you can get that is beautiful.. I would like to give a biggg thank you too mehmet bilal & nergiz down at the beach bar and restaurants what an (bilal makes the best cocktails as for a bila special and you will see) thank you! Would highly recommend and thank you!! I will be back

Very clean hotel, staff very lovely and friendly.. helped with every request that we made especially in the restaurants… a big shout out to Turan and Nergiz they were amazing and if you’re looking for a good cocktail at the beach ask for Mehmet Bilal

We stayed at The Norm Collection Door’a Bodrum for 5 days and it was really exceptional. From the start everything felt nice and welcoming. The staff were all very kind and always trying to help. The food was good and the service was top notch honestly. When we arrived they even upgraded our room because it was my son’s birthday. In our room there was a cake and some wine waiting for us, which was such a nice surprise. It made the moment feel really special for our family. The kids club was amazing. Dilan and her team were so good with the kids, like really patient and fun, they go out of their way to make children happy. My son really enjoyed it there and always wanted to go back. In the main restaurant Ibrahim the supervisor was very friendly and my son liked him a lot. He always made sure we were okay during meals. Mevlüt also was very kind and helpful. There were many other staff too but I did not get all their names, still they were all good. We also kept going to the patisserie area. There was this lady with short blonde hair who was always there. She always smiles and serves with such a happy attitude, we really liked her. My boys loved their gelato and my favorite was the baclava.  The spa was also one of the best parts. Vira and Idura gave us a hammam experience that was really relaxing and very well done. We felt so refreshed after, it was honestly one of the highlights of the trip. We never felt relaxed we can never get this experience in London.  We also spoke with some of the hotel managers and they were all helpful. A special thank you to Arzu, the guest relations manager, she really went beyond expectations. We had a problem in Bodrum town where we got scammed in a restaurant. She actually helped us directly and even drove my husband back there to sort it out and we got a refund, we were really thankful for that. Even with that small bad experience outside, our holiday was still amazing overall. We really enjoyed everything and we wish we stayed longer. We will for sure come back next year. I hope more people book this resort because they really deserve it.

As an update….Jet2 holidays are a disgrace. £150 voucher issued. For the below. 72 days to get matter resolved…do not use this hotel. Not safe. The definition of a 5 star hotel…. A five-star hotel is a hotel that offers the highest level of luxury, service, and amenities. Various factors, like location and upgraded amenities, play into a hotel's overall rating. At 53 years old my wife and I have been fortunate to travel many times. In all this time we have never ever complained about a holiday whatsoever…what I’m trying to say is how bad this experience has been.. Following a delayed flight - understand this can happen we arrived at our room aprox 2am. We had a look outside and on one balcony the glass panels appeared to be shattered. The following morning we confirmed the window was shattered. See pics. We visited reception first thing Sunday morning. The first receptionist was horrified and said that we must change rooms. Her manager then came over, called maintenance?? They said it was safe. Don’t move rooms will be sorted in few days. We once again asked for a room change. Was told not possible as hotel full. We found out later no we’re near full. We reluctantly accepted this. 14 days later nothing. This was never replaced..5 star hotel, 2 at best. Would this have acceptable for any other nationalities, from what I’ve witnessed I will say no!!! We chased this mater for next few days and gave up..5 star hotel with broken glass balconies. Let me tell you if this was a non British guest they would have been moved..I observed other nationalities being checked in the experience was 10 fold what we received. Discrimination pure and simple. 2 days later our room has still not been cleaned. Back to reception again. Please leave room and we will clean, kind implying it’s our fault… 4 days later room not cleaned again..back to reception!! The mini bar is never replenished ever..oh even though it says on website. We have had to call reception 14 consecutive days to make this happen. The cleaning was adhoc for remaining holiday we gave up. Robes not replaced..toiletries not replenished. Again gave up…unless our room had caught fire we are not visiting reception again!!!! Outside our room is a generator of some sort..see video of the noise which is worse at night!!! Rooms should be next to this..again raised….fell on deaf ears the irony. See video attached. A constant whining all night long!!! Not one I mean proper nights sleep and rest. No resorting to putting towels by the door to soundproof. Video available. Pieces of glass are now falling onto the patio from shattered screen on day 6. Following a rain shower our balcony is now flooded. Does not drain away like next door balcony. In fact water is now dripping from ceiling see video!! Given up going to reception at this point, this meant to be a holiday…no holiday should involve multiple daily visits to reception!!!!! Water dripping from lights!!2 days later balcony still flooded.. Following multiple downpours. The overflow drainage is outside our room also!! Sounds like shower running for next 48 hours!!! Further disruption to our sleep…The balcony in now not useable. Food, in particular the beach cafe. Lukewarm warm chicken standing for several hours served upon hot chips.,.not good practice. On the subject of hygiene..cat fecces in main reception toilets..this is abhorrent!! Feeces in bar areas, staff in extremely dirty footwear in food areas!! Cats in eating areas..with visible fleas.. Pictures available. On the 08/10 and 06/10 our room key cards have stopped working. Another visit to reception to have them changed, passed back nonchalantly like it’s our fault…the lack of empathy shown is appalling. Whilst other guests are literally driven around in electric carts!!! I could go with other niggles but why bother…the non working internet, the hotel non existent information, Speciality dining only available 1 day a week!!! the total bias to non British guests..to name a few more. we paid best part of 3K of our hard earned money. 2 weeks of annual leave used for what can be described as truly atrocious holiday. Like most families we FaceTimed amour children.. oh don’t worry about the broken glass, the leaking and flooded balcony the poor standard of hygiene…the humming noise from outside. After all this is a 5 star hotel. On what planet.. To be honest all this created is completely unnecessary stress for my wife and I. Which leads to a very stressful and challenging time away together. Because we just gave up in the end… so sad. It really affects your mental health and I hate saying that. Destroys your holiday pure and simple. You really need to visit this hotel, look at every bar area, to see how dirty and unhygienic it really is. Our room was not fit for a stay, broken glass, unbearable noise, flooded balcony to name a few..as I said earlier 5 star..4.5 star by Jet2 just not even close. All the above is fact. We have emailed Jet2 and await their response.

The Norm is a lovely hotel consisting of low rise apartment blocks spread around a large site with pleasant connecting pathways. Good choice of restaurants and cuisine. Several pools and a spa offering a wide range of treatments. All of this delivered by a lovely group of staff.