Crystal Aura Beach Resort & Spa

The sea is so clear and warm. Surrounded by mountains. Variety of food, especially cheeses and seafood. Local pastry is so delicious. Most of all I recommend 90 min massage with Husein. It’s amazing full body treatment including visceral and a bit of facial. I was pushed a bit to book by Namadin , but I’m so happy I did. Rooms are clean and comfy.

Our overall experience was unfortunately not as good as we had hoped. We stayed at the hotel as two families and had paid for the same room category. However, my family was given a room in a rather poor condition, in a building without an elevator. On top of that, the extra bed for our child was missing. To the hotel’s credit, they did eventually solve the problem and provided us with an additional room. We really appreciated their effort to resolve the situation. Unfortunately, cleanliness was the biggest disappointment throughout our stay. The restaurant was often not properly cleaned. Tables were left uncleared, and we frequently had to look for forks and knives ourselves, especially when we arrived after the busiest part of the breakfast or meal service. Dirty plates were removed, but the tables were often not wiped down and fresh cutlery was not provided. The public toilets were also in a very poor state. It was clear that the corners, doors and door handles had not been properly cleaned for quite some time. The toilets themselves were so dirty that neither I nor my child felt comfortable sitting on them. We also had an unpleasant experience with at least one of the lifeguards. He was frequently sitting on his phone and listening to his own music. When the rubbish bin became full, we asked if he could perhaps call someone to empty it. His response was essentially that we should just push the rubbish down with our hand because there was still room. Needless to say, we did not feel comfortable doing that. He did not contact anyone, and the bin was not emptied. His attitude came across as rude and dismissive. There were, however, some positive aspects. The food at the hotel was very good, and one of the female staff members at the lobby bar was exceptionally pleasant. She was friendly, helpful and welcoming every time we saw her, which really stood out. Overall, while we appreciated the hotel’s effort to resolve our room issue and enjoyed the food, the general level of cleanliness and some aspects of the service significantly affected our experience. With better attention to cleanliness, restaurant maintenance and staff attitude, the stay could have been much more enjoyable.

On the day of our arrival, only one room was ready for us instead of two—so we slept in one room, where there were only two comforters and three pillows for four people. We had room No. 2108, where the bathroom wasn’t cleaned even once during our entire stay—not even before we arrived—with a thorn on the floor, a dirty mirror, and faucets that were completely filthy. The towels weren’t even changed during the last two days of our stay. Another major downside was the dirt and mess on the beach. The entire week, there wasn’t a single cleaning, except for taking the trash out of the bins. Overall, I wouldn’t recommend this hotel to anyone I know, despite the fact that the sea was amazing—but that’s not the hotel’s doing. Translated with DeepL.com (free version)

Hotel located directly on the beach, It has private beach and a lot of facilities ( restaurants, Gym, Spa and arcade area, shops…). A lot of restaurants with different theme in addition to the main open buffet. For all inclusive resort it provides everything with unlimited quantities the open buffet has plenty of choices daily and continues refills. Drinks and Ice cream open all the day without limitations. Evening entertainment is acceptable mainly acrobatics show, but the night will continue with live music. Room is old but its ok, space acceptable but the cleaning service is a weak point that we continue calling them daily to clean or to replace towels. The worst is the reception its very small and team is don’t speak languages and seems they don’t have any experience dealing with check in process. The bell captain are involved in making sure the queue is well aligned and we prepare our passports in advance! If hotel make a re- arrangement and make reception area bigger as normal 5 stars resort this will give better first impression for newly arrival considering the wide area used as mini lobby. Overall resorts is very good to whom don’t stick to details

Hotel animation and water activities the best,thanks for animator Ksenia and Valeria. Very good vacation