Crystal De Luxe Resort & Spa

Overall a nice experience and I would come again

We come here for five years and everything is wonderful and more and more friendly. I recommend for families and everyone.

Spa and massage very good Team thebest

I can recomend this hotel to everyone. Staff, food, rooms, programs were excellent. I was with my kids here and cant wait to come back. City center is few minutes walking. Strongly recomend!

During our stay, the following severe violations occurred: ​Criminal Negligence and Safety Breach: A physical assault took place on hotel grounds, resulting in a female member of my family being beaten. The attackers were other guests staying at the hotel. Security personnel demonstrated complete inaction, failing to maintain order, ensure guest safety, or intervene to stop the illegal and aggressive behavior. The infliction of bodily harm has been officially documented by a medical examination and reported to Turkish law enforcement authorities. ​Systemic Safety Threat (Guest Demographics): The hotel accommodates a disproportionately large number of men traveling in large groups without families. This creates a hostile and aggressive environment, causing women and children on the premises to feel completely unsafe and exposing them to heightened risk. ​Complete Inaction of Hotel Management: The hotel manager and ANEX Tour representatives demonstrated total negligence and abdicated their duties. Management completely ignored the act of violence against a guest, refusing to take immediate measures to isolate the attackers, resolve the situation, or assist in contacting emergency services.