Master Family Club

its so good hotel i like it there .. the sea is clean and the beach is so pretty , food is good too but its dirty plates sometimes but its doesn’t matter the tobogains its very good and with animation team its very fun there

This is our 4th time here and we always have a great time , the facilities are great , the pool area and slides are great. The animation team are all friendly and the service is quick and efficient. This is a value resort and the food reflects that, there is masses to choose from and it's always fresh ( though it does not always stay hot) the location is amazing it has a private beach , fantastic spa , hosts a weekly pool party . If I had to be critical it's the size of the room and the housekeeping on this visit, we have previously had bigger rooms but it did not deter from the experience. I would recommend it to anyone looking for a great value trip , we will definitely return very soon Ps the Turkish Bath is a must do

Reception & Check-in Delayed Check-in: Extremely late room assignment. If you don't repeatedly ask, they won't give you your room. In fact, if you remain quiet, they will check in guests who arrived after you without even calling you when your room is ready. We had to wait 4 hours and ask 4 separate times before getting our key. Restaurant Long Lines: There are constantly huge queues for food. Food Quality & Variety: The food quality is quite poor, and the menu selection is very limited. Table Service: Poor service. You constantly have to hunt down basic cutlery (knives and forks) yourself. Rooms & Bathrooms Missing Amenities: No bar soap provided. Cotton swabs/q-tips are not placed in the room unless you explicitly ask for them. Cleanliness: Average housekeeping at best. Bathroom Drainage & Hygiene Issues: There is no floor drain near the toilet in the bathroom, causing water to pool around the area like a lake. Considering it's impossible to wash or rinse the floor properly due to the lack of drainage, it raises serious doubts about how effectively the toilet area is actually disinfected and cleaned. Aquapark, Pools & Beach Facilities: The aquapark and swimming pools are quite small. Sea & Beach Conditions: The sea water is not as clear compared to nearby Kemer—likely due to the influence of a nearby river, which also makes the water less salty. The sea is constantly rough with high waves, making normal swimming impossible. For the last 3 days of our stay, wave heights were around 1 meter. Entertainment Evening Shows: The provided evening entertainment programs are weak and not very engaging. Pros / Positives Grounds: The hotel territory is spacious and nicely landscaped with plenty of greenery. Layout for Quiet Evenings: The disco and event arena are located on the beach side—far away from the guest rooms—so noisy evening events do not disturb those looking for peace and quiet. Wi-Fi: Great Wi-Fi coverage and connection strength throughout the resort. Staff: The general service staff is decent, though the reception staff could definitely stand to be friendlier and more welcoming.

Worst hotel I've ever experienced, Reception staff diabolical, aggressive, unhelpful , the hotel is a complete sham stay clear it's filthy foods bad nothing to do at night avoid avoid

Despite all the mixed reviews I had read here, we had such a lovely family holiday at Master Family Club! The hotel grounds were beautiful and so well kept, and the location and layout of the resort made it so peaceful. The family room we had was huge and all recently built or refurbished! We were very pleasantly surprised. The food was mostly very good, with a huge variety every day, and we especially loved the freshly grilled meats and fish in the evenings for dinner! The staff were always extremely helpful and friendly, always available and caring. Our children (and us adults too) absolutely loved the entertainment team, who kept everyone busy and happy every day. The kids especially loved the Mini Club, and the shows in the evenings! This was our first family holiday in Turkey, and Master Family Club not only did not disappoint, but also raised the bar really high! We would love to come back here again, and would highly recommend this hotel/resort for everyone, especially those with children.