Master Family Club

We stayed at this hotel for 8 nights from 22 July and will never return. Two adults and children 16 and 6. We travel to Turkiye every year to an all inclusive resort and this is by far the WORST we have ever stayed at. Reception & first appearance - The woman on reception who checked us in was so miserable, did not say anything to us to welcome us at all, did not even crack a smile! Room- had to walk for ages and up two flights of stairs with 4 cases to our room, we walked in and wanted to cry it was disgusting. Swarming with ants, smelt disgusting and the 2nd bedroom was like a prison cell. We immediately contacted reception and were told nothing they could do until the morning. The next morning my husband went to reception and we were moved to another room which was much better. Restaurant - oh my goodness! I did not eat for a week. The food was absolutely dreadful, very poor choice and the taste was terrible. Usually in an all inclusive hotel you can find something but this hotel was shocking. All the charcoal grills they cook some of the food outside on were not cleaned, when we went to get pancakes for breakfast (as this was about the only edible thing to eat) there was still bits of meat stuck to the grill, nothing had been cleaned from the night before. Flies everywhere. Cats in the restaurant. Staff terrible, barge past you with the trolleys. Never any cutlery or napkins on the tables, you literally have to go and hunt for cutlery. You have to try to find a clean plate. Pools- The main pool area you had to go and put towels on beds so early or you wouldn't get sunbeds. There are trees all around the pools and the noise of the insects in them is unbearably loud. Theres never any staff/cleaners taking away empty drinks or bottles or generally keeping around the pool clean and tidy. Pool bar - again the staff are miserable. Food same every day burger and chips or wedges. Just tasteless. Evening entertainment - The evening entertainment is the usual things like Turkish night, a dance show etc. The only good thing about the hotel is the WiFi. The guy who does the sheesha is friendly and the guy in the lobby bar who cleans the tables was lovely and never stopped working hard.

I stayed at Master Family Club in Antalya from 18th to 25th August 2026 with my four children, and unfortunately this was by far one of the worst all-inclusive experiences I have ever had. For the amount of money we spent, the standard of service, cleanliness, accommodation and overall experience was simply unacceptable. From the moment we arrived, we were disappointed. Reception informed us that our room was not ready and that we would have to spend the first night in a temporary room. Travelling with four children, after a long journey, the last thing we wanted was to have to move rooms the following day. We were told our proper room would be ready at 10am, but it wasn't ready until approximately 3pm, despite repeatedly asking and pushing reception. This completely ruined our first full day. We couldn't unpack properly, get changed, relax or enjoy the pool because all of our belongings were still packed and we knew we would have to move everything again. We paid for a holiday, not to spend the day sitting around waiting for a room. What made the experience even more upsetting was my daughter's 9th birthday. We had come to Turkey wanting to make her birthday special. From the very first day, I repeatedly asked reception whether they could decorate our room for her birthday. Every single day I was told it would be arranged. I kept asking and was repeatedly given the same reassurance, yet absolutely nothing was done. Eventually, I felt embarrassed having to keep asking and begging for something so simple. Sadly, my daughter did not get the birthday celebration we had planned for her in Turkey. As a parent, that was extremely upsetting and something I will not forget. The rooms are also very outdated and in need of refurbishment. Our air conditioning was leaking, and there were no toiletries provided. These are basic things I would expect from a hotel advertising itself as an all-inclusive family resort. The restaurant was another major problem. It was constantly overcrowded, and finding a table was extremely difficult unless you went in immediately when the restaurant opened. Tables were regularly left uncleared after guests had finished eating, leaving families walking around looking for somewhere to sit. I complained about this several times to Guest Relations, but instead of feeling listened to, I felt that my concerns were dismissed. The attitude I received was very disappointing, particularly when I was raising genuine issues that were happening repeatedly. The lobby toilets were also consistently dirty. The floors were frequently flooded and wet, and on several occasions they remained that way for hours and appeared not to be properly cleaned until the following day. This is not acceptable for a busy family hotel. The staff at the beach snack bar were another serious disappointment. I found some of their behaviour extremely rude and unwelcoming. Customer service makes a huge difference to a holiday, and unfortunately the attitude we experienced there left a very bad impression. The food was also extremely disappointing. I found the choice limited, particularly when travelling with children and looking for a reasonable variety of familiar food. For an all-inclusive resort, I expected much more choice and better quality. Overall, there were simply too many problems throughout our stay. This wasn't one isolated incident — it was a combination of issues that continued from the moment we arrived until we left. ⭐ The one positive There was, however, one genuine highlight of our stay: the lovely couple who run the boutique shop inside the hotel. The Turkish gentleman and his German wife were absolutely wonderful. They were friendly, welcoming and genuinely kind every time we visited. I bought quite a lot of clothing from their shop, and they were honestly the only people who consistently made us feel welcome. They were the highlight of our holiday and deserve recognition for their kindness and excellent customer service. Unfortunately, though, one lovely couple cannot make up for the many problems we experienced at the resort. I would not return to Master Family Club, and based on our experience, I would not recommend it to other families. We spent a lot of money expecting a relaxing family holiday and instead came home feeling disappointed, frustrated and let down. The fact that my daughter's 9th birthday plans were also ruined makes this holiday particularly difficult to look back on. For us, this was a huge waste of money and one of the most disappointing all-inclusive holidays we have ever experienced.

Master Family club is unique place for having calm family holiday. Everything is perfect, very clean with excellrnt service. Safe place, with very good maintenance.

6 of us went end of July (2 families) Will leave an honest review as beforehand we were very worried reading a lot of negative reviews and we even tried to change last minute but On the Beach wanted 2K to change hotels. Was also concerned as a real lack of reviews from UK people but as I will mention later this was not a problem. Firstly the actual hotel was lovely - The grounds very well kept and clean. The Staff were polite and friendly, It's a real mix of nationalities and it works well. A few British but not loads which is a refreshing change. We found everyone polite, Russians, Germans, Turkish Czech etc and there was a lovely vibe in the hotel which is great for family's. There are onsite shops but as others have eluded too there is not much else around. If you come out and turn right and right again 2mins away is a mini market which is slightly cheaper then the hotel shops and has more variety. The rooms aren't the biggest but they are clean and perfectly adequate. Beds are fine and shower was the rainbow head and very powerful. One of the best showers I've ever had at a hotel! There is an amazing coffee garden/terrace in the middle of the hotel which does great hot drinks/ice-creams (all included free) The Pool is nice and big and a nice temp. Has a weird surface and gets some small stones but nothing to worry about. Loved the daily twice a day waterpolo. Across the road is a second pool, terrace and beach. The biggest issue we found and why we couldn't return is the food. We arent particularly fussy but it wasnt enjoyable Some nights we really struggled to find anything we liked. The roast chicken was ok and you could always have chips and salad but some nights there was some very strange stuff. Even the Pide some evenings was stuffed with weird fillings. Lots of desserts on offer. Becuase of this we frequently ate out - One evening we really splashed out and went to Limans in side old town which was amazing. They will collect you and take you home via private transport but for 6 of us came to over £500. Was worth it though. We also went to a few closer restaurants - One was Miami a 10 min drive away but our fav was a place called isasbar. Both they and Miami will also send private cars to collect you and take you home. The food at Isas was incredible and came to about £180 for 6 of us (which included drinks) Just go on facebook or insta and message them and they will come back to you quickly. One thing we couldnt complain about was the drinks at the hotel. Tuborg or tap although it changed to EFES halfway through our holiday. The spirits /cocktails were fine and the wine decent too. We were pleasantly surprised. At lunchtimes the pool had a snackbar which did burgers chips & pizza. We nicknamed it Five flies as they were everywhere. A good tip is to go to the terrace beach bar on the other side of the road as it was less busy and the food seemed fresher. Pic attached It's a good idea to bring some currency out with you - they accept both Turkish Lira and Euros although nearly everywhere takes card. Be aware if you reply on apple pay like me take your bank card out with you as some older machines need it. The evening entertainment was ok, the entertainment team are very hard working and very friendly although some struggle with english language. We tended to sit in the terrace lounge by the sheesha bar most evenings drinking and playing cards. We did 4 excusions sold to us by our assigned rep. To be fair they were good apart from the Primark shopping trip! Its not a bad shop and they are friendly and we did buy some stuff but they sell to you like your going to the Turkish equivalent of bicester village. White water rafting was fun as was the water fights on the way to the green canyon. We had a great holiday only ruined by the food but please dont let that put you off

First of all I will say we had a lovely time at this hotel. I would give it 3.5 stars myself but that’s not an option. So 3 it is. The biggest thing that lets this hotel down is the location. I’m surprised it scores so highly on that side of things because the location is absolutely rubbish. It’s in the middle of absolutely nowhere. There is NOTHING around. I should have done my research better. Because I thought it was in Side. It’s not. It’s about 20 minute drive away. The beach is horrible. If you’re expecting a lovely sandy beach then you’re in for a big disappointment. It’s stones. Stones. Stones. And honestly quite dirty. The hotel itself is lovely. The grounds are beautiful. Our room was absolutely spotlessly clean. Cleaned daily. No issues with our room at all. The pools are lovely. We never had to fight for a sunbed. Sometimes we didn’t stroll down until 10am and we always got a spot. Plenty going on. The usual things. Not high quality entertainment but what I’ve come to expect from hotels over the years. It was fine. Could it be better. Yes. But also could be worse. The pool activities were great. It’s more the evening entertainment which is only around 30ish minutes. It’s not really enough. And that all takes place in an uncomfortable ampitheatre. It’s wire hard to play bingo on your lap in the dark. Would be much better elsewhere so you can sit at your table with your drinks and things. Food wasn’t bad. Really nice selection of salads and desserts. The mains were were hit and miss. The issue was nothing was very hot. By the time you sat down it was pretty much cold. And it would also be better if you were sat for dinner rather than have to find a table. This would ensure 2 people aren’t hogging a table for 6 etc. They didn’t seem to be able to keep up with the cleaning of them and on one occasion we couldn’t find any clean plates. On more than one occasion we couldn’t find any cutlery. Lovely hotel. Location rubbish. But if you literally never want to leave and stay by the pool then it’s perfect. Aside from the food which needs work. It’s a nice clean hotel but it is not 5 stars. Not a chance.