Saphir Hotels & Villas

Lovely entertainment team, bar, restaurant and reception staff were pretty good too. Guest relations person was a bit frustrating to deal with when booking an ale carte restaurant. We stayed at an unfortunate, during the russian May 9th celebrations so the russians were even more irritating to deal with, blasting loud music everywhere and beeing extremely rude to other guests.

I really enjoyed my vacation at this hotel, all the staff greeted me nicely. It was great that there were bartenders who spoke Lithuanian. I liked the animation team the most, the vacation was even better with them, we seemed to have become friends with them. They know their job and do it perfectly. Since we are from Lithuania, it was nice that the animation staff Mado and Bibo learned the basic Lithuanian words and greeted us in Lithuanian every morning. It is very sad that Mado was not working on our last day. I also liked Selena's energy. It is very difficult to leave.

Very good hotel, and very animator Sisko😀 alot of choise for food, and also for drinks. Room clean every day.so i will back next time.

Stayed at Saphir Hotel & Villas and honestly, it was a frustrating experience. There was a guest constantly blasting loud music with a huge speaker, making it impossible to relax. What’s worse is that this clearly wasn’t a one-time issue — staff admitted it’s not his first stay and still chose to do nothing about it. Complaints were ignored, and it felt like regular guests’ comfort simply doesn’t matter as long as certain people are repeat visitors. For a hotel that’s supposed to offer отдых и комфорт, this level of indifference is unacceptable. If you value peace and basic respect for shared space, I would not recommend this place.

If you are hoping to experience a high end all inclusive holiday, think again and change your booking. This hotel is absolutely mis sold online and the pictures are a fake representation of what actually is on premises. We stayed in clearly the low end rooms, no duvets , torn towels and very dirty rooms with dust in television and top of bed banister, the bathroom is a disaster, our toilet seat was broken on the toilets the lid came completely apart from the unit, the shower has black mold in the grouting of the tiles and the doors have so much limescale I am unsure when was the last time this was cleaned.