Aspen Hotel Istanbul

I am honestly shocked and extremely disappointed by the level of service at this hotel. What we experienced was not just poor hospitality — it was outright disrespectful and embarrassing. My friend simply came to HELP us carry our bags to the room. He was not staying, not causing any disturbance, just assisting us for a few minutes like any decent person would do. Instead of handling the situation professionally, the staff behaved in a completely unacceptable way. They started shouting at him, demanding he leave immediately, and created a scene right in front of us and other guests. This was not only rude but deeply humiliating. No guest should ever be treated this way. A hotel is supposed to provide comfort, respect, and a welcoming atmosphere — but this place felt the exact opposite. The staff showed zero understanding, zero professionalism, and absolutely no basic courtesy. I have stayed in many hotels, but I have NEVER experienced such aggressive and disrespectful behavior. It was embarrassing, stressful, and completely unnecessary. This is not hospitality. This is not how a hotel should operate. I will NEVER come back here again, and I strongly DO NOT recommend this place to anyone. Save your money and your dignity — choose somewhere that actually values its guests.

Average hotel not worth the 4-star marker. Rooms are very small (Booking description is overpromising space - it says 20sqm in fact it was 13sqm, and 1/4 of that is bathroom). Walls are super thin (no sound isolation whatsoever, you can hear everyone on a hallway, neighbour rooms and the room above you, so definitely bring your earplugs!), bathroom has no ventilation at all. Breakfast on a level of 3*. Staff was quite nice tho, both the receptionists and housekeeping. Haven’t tried spa or pool. Overall 3/5, I’ll explore something else next time.

We stayed in this hotel and had a great time. The room was fantastic, the breakfast was very tasty, but the real attention we received was from Mr. Hüseyin, a great worker with a spirit of self-denial. He helped us with the city tour but he was really kind and polite because we forgot some clothes at the hotel and he helped us a lot. Thank you very much Hüseyin,.