Rixos Tersane Istanbul

The accommodation was great , the location is beautiful and it’s in the center of the rich history of Istanbul, and I would like to say a special thanks to “ Artem Eranosyan “ in the Concierge for his beautiful soul and recommendation and everything.🤍

Pelin and Ezgi was very helpful.

As an Accor Platinum member, I chose Rixos for the first leg of my Istanbul trip. While the physical facilities were decent, the service was absolutely abysmal. I lodged complaints with the Accor Group twice—waiting a month each time without any response—so I am left with no choice but to share my experience online: 1. They failed to fulfill the obligation—mandated by the official website—to provide a welcome amenity to Accor Platinum members. 2. I have lodged complaints with the Group, yet two months have passed without any explanation or response. 3. There was no standard procedure for late check-out; it wasn't confirmed at the time of check-in. Furthermore, I wasn't warned that my key card would deactivate; I only discovered this later and had to walk over to the reception building to have it reset, which was a waste of time. 4. The day before arrival, I emailed the Group with details regarding my traveling companion (name, nationality, and early arrival). Despite a lapse of nearly 20 hours, no one at this massive hotel responded. I had no way of knowing if early check-in would be permitted. Confirming whether this was allowed shouldn't have been difficult, and I shouldn't have been left waiting endlessly for a reply.

This is my second time staying at this hotel, and once again I am extremely satisfied. I would especially like to thank Pelin for taking such wonderful care of everything. From the reservation process to the room and its view, as well as the check-out, she made sure that everything went smoothly. Her kindness, attention to detail, and genuine care made me feel very welcome and well looked after. Pelin truly made a difference to my stay, and she is one of the reasons I am leaving just as happy with my second visit as I was with my first. Thank you so much, Pelin, for your kindness and excellent service. I truly appreciate it and look forward to coming back again!

Worst experience I've had at a Rixos hotel! Definitely not a Rixos standard As an Accor member, I used to stay at Rixos hotels in many countries, and it was always a great stay, but what I experienced at Rixos Tersana has nothing to do with the Rixos brand. I booked 5 nights to celebrate my wedding anniversary and sent a couple of emails asking the front desk/reservations to arrange a few basic requests, but I received no reply. Reservation No. QQPHFHVC 09/13/2026 - 09/18/2026 At check-in, they gave me a room with a poor view, even though my reservation was a premium full sea view. I had to go down to talk to the front desk manager, who doesn't know the basics of hospitality and didn't even speak to me directly, so I had to go back up and check the view from two more rooms. I spent more than an hour and got exhausted after a long International trip. I always recommend Rixos hotels to my family and friends, but Rixos Tersana's service was absolutely below the level (Not recommended)