Wyndham Istanbul Old City

Disappointing 3 night stay at this Wyndham branded hotel which is more like a 3 star than the 5 star it claims to be. Our room suffered from loose taps, a leaking shower door and a bath panel which falls out. Soundproofing is poor, meaning an interrupted nights sleep. This does mean that you will not miss the 5am Adhan! Choice of food at breakfast was limited and of poor the quality. Generally the staff were okay although they did excel when trying to sell tours and sightseeing experiences. If we return to Istanbul, we will not be staying here again.

We must agree that this is not a 5 star hotel, it’s misleading and simply untrue. We did get a room on the first floor with no window , did ask to change but basically fobbed off by saying come back tomorrow and we may be able to help. Overheard this being told to loads of other people. Very noisy in rooms Tired decor Breakfast really busy and inadequate Concierge really helpful -doing his best! But he’s not linked to the hotel. Our overwhelming conclusion as business owners ourselves was that there was no visible senior management , all being left to young staff on reception who really had no authority to make any effective decisions.

Good location but terrible rooms. Sooo small and no space to store luggage. Bathrooms tired and smelly. Pool area nice but not at all relaxing. The ‘lifeguards’ treat as their own party area and play music SO loudly it is unbearable and people simply leave. The gym is dirty and in the basement connected to the underground pool with no air conditioning so is unbearably hot and also people smoke underground so the gym area is filled with smoke and chlorine. Basically we had so many minor and major issues that the staff made difficult to resolve. Do not stay here, saying it is a 5 star hotel is a complete misrepresentation of the actual hotel facilities and services.

Where do I even begin? I am a well-travelled individual and, without a doubt, this is the worst hotel I have ever stayed in. Thankfully, it was only a one-night booking, as I would not have been comfortable staying any longer. The entire hotel appeared to be severely lacking in basic maintenance. Everything felt worn, neglected, and in such poor condition that I was genuinely hesitant to touch anything for fear that it might break. The hygiene standards were equally concerning. The bathwater had a strong mildew smell, which was completely unacceptable and made the bathroom particularly unpleasant to use. The breakfast was an absolute disgrace. The choices consisted of stale bread and fruit that appeared to be rotten. This is simply not an acceptable standard for any hotel, regardless of its price or rating. The swimming pool was also excessively chlorinated. Both my friend and I were left with extremely itchy skin throughout the night after using it, which was deeply unpleasant and raised serious concerns about the pool’s maintenance and chemical balance. The only positive aspect of our stay was that the staff were friendly and polite. Unfortunately, their good service could not compensate for the hotel’s overall condition and extremely poor standards. Based on this experience, I would strongly advise others to look elsewhere. The level of maintenance, hygiene, food quality, and general upkeep was simply unacceptable.

Our experience at Wyndham Istanbul Old City was extremely disappointing and left us with serious concerns about how families were being treated. We had booked our stay well in advance for our family of five. On arrival, we were told that there was no electricity and no water affecting our accommodation and that we therefore had to be moved to the Ramada by Wyndham nearby. At first, we accepted this because we assumed it was a genuine technical problem. However, as the situation unfolded, the explanation became increasingly difficult to believe. The hotel itself clearly had electricity. The lights in the common areas were working, the swimming pools were operating and the hotel was functioning. Yet we were repeatedly told that our rooms supposedly had no electricity or water. Then we started meeting other families who had been told exactly the same thing. My sister's family experienced the same situation, and we met numerous other families who had also been moved or were being told the same explanation. Most astonishingly, on our final day, we personally saw another family of five being told the exact same story. After seeing this happen repeatedly, we were left with serious doubts about whether the explanation we were given was actually truthful. I obviously cannot know what was happening behind the scenes, but it genuinely made us wonder whether rooms that had been booked earlier at lower prices were being reallocated to guests who had booked later and potentially paid more. If that wasn't the case, Wyndham should have no difficulty explaining exactly what happened and why so many families were given the same explanation. The behaviour of some staff also made the situation considerably worse. We encountered staff who were rude, dismissive and unhelpful, when what we needed was clear information and assistance. There also seemed to be several people claiming to be "managers", which made the whole situation even more confusing. What should have been a straightforward family holiday became extremely stressful on our first day of arrival! The Wyndham itself has some good facilities, including the indoor and outdoor pools, sauna, jacuzzi and hammam, which is one of the reasons we were disappointed to lose the experience we had actually booked. The hotel itself is very old and ran down. Unfortunately, the way the whole situation was handled has completely changed my opinion of this hotel and, more importantly, the trust I would have in their professionalism and how they handle their guests. Never booking again. I would strongly advise families to make sure they understand exactly what happens if the hotel claims their room is unavailable or affected by a technical problem. For us, the biggest issue wasn't simply being moved to another hotel. It was the repeated explanation given to multiple families and the lack of transparency from staff. Very disappointing experience and one that has ruined our holiday experience.