- Locație
- Calitatea cazării
- Camere, Servicii
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- Curățenie
- JemiPatelQuinn2026-10-04
Horrible experience. The bedroom door didn't lock; I was told I had to wait 2 days to speak to a manager. Ended up sleeping with a chair against the door. Rooms are outdated, and the bathroom is unkept with no amenities. Definitely not sure how it got a 5 star rating. Only 1 vegetarian dish at the buffet and no gluten-free options. When I spoke to the chef I was told they didnt have any as it was out of season. Moved to a new room that didnt have hot water for one night and no working air conditioning. Felt unsafe and ended up spending so much more on food outside, so we left the hotel 2 nights earlier to come home. I would not visit if you have dietary requirements; food is also not labelled. Avoid and pick another hotel that is 5 star. Disappointing from the Marriott brand. I have also made a formal complaint to the hotel and Marriott Group. I made an email complaint to the hotel also following my return home, to which they repeatedly made up excuses for why we chose to leave early and then did not acknowledge that i have provided video evidence as proof of my claims, but this wasn't enough for them. Please avoid and spend your money at another actual 5-star hotel. I travel roughly 12 times a year, and this is the worst experience at a hotel that claims to be 5-star. I've had better experiences in 3 star hotels in Europe.
- BozgunBer2026-09-06
5 DAYS OF DISASTER. WE PAID A SIGNIFICANT EXTRA CHARGE FOR A PREMIUM SEA VIEW ROOM AND GOT DIRT, NEGLECT AND NO ACCOUNTABILITY IN RETURN. We arrived on 30 August 2026 at around 4 PM. At check-in, we were told there were 6 rooms waiting and to wait 15 minutes. When we asked again, the employee turned around, showed us the 6 room cards and said, "Look, there are many rooms, can't you see? Wait a little longer, there is no staff." Our room was actually READY. We were waiting simply because there was nobody available to take us and our luggage to the room. We finally said we would carry our own luggage and took the key card. ROOM 4119. PREMIUM SEA VIEW, for which we paid a substantial upgrade. The room was large, but there was absolutely nothing premium about its condition. There was hair and sand in the bathroom, dirty floors, and a wine bottle cap from a previous guest still under the bed. The mattress protector was filthy and had BLOOD STAINS on it. The soap holder and toothbrush holder were rusty, worn out and frankly belonged IN THE TRASH, NOT IN A PREMIUM 5-STAR HOTEL ROOM. The mirror was old and covered with permanent marks, and the minibar contained nothing except water. The elevators and surrounding areas looked like a building where construction had just finished and nobody had bothered to clean up properly. I am attaching photographs, so people can judge the condition themselves. THE MOST SERIOUS INCIDENT WAS A RUSTY, ROTTEN TOWEL RACK FALLING ON MY WIFE. The broken and unsecured towel rack above the toilet fell directly onto her. Fortunately, she was not seriously injured. Two employees came and said they would fix it properly. We returned about two hours later and found that they had simply put the same piece back in place. It had already come loose again and was hanging. When they returned, they brought a ladder and drill and wanted to install a replacement while we were getting ready for dinner, with all our personal belongings around the room. When we objected and asked why this had not been done during the previous two hours, we were told, "Don't tell us how to do our job. You leave and wait, we will let you know." Staff do not speak to paying guests like this when there is competent management and supervision. We asked for a better room. We were told there was no higher-category room available for an upgrade. Instead, they showed us another room in one of the buildings at the very back of the property, which in our opinion was of the same standard, and suggested we move there. This was the "solution" offered after we had paid extra specifically for Premium Sea View. On the first day, Mr Rasim called me and said he wanted to meet us personally. During that conversation he himself said, "Unfortunately it is very difficult to find staff. The staff are very poor quality." He never called again and the promised meeting never happened. We also requested to speak with the hotel manager, Mr Serdar, without success. EVEN THE DO NOT DISTURB SIGN WAS IGNORED. Apparently as a goodwill gesture, they decided to leave a fruit plate in our room. The problem was that DND - DO NOT DISTURB was clearly displayed on our door, we were not in the room, and our personal belongings were everywhere. They entered anyway. I called and asked whether anybody in the hotel knew what DND meant. The response was simply, "You are right." For a hotel in this category, ignoring a Do Not Disturb sign and entering an absent guest's room is astonishing. THE FOOD HAD PRACTICALLY NO FLAVOUR. THE CHEF'S RESPONSE WAS EVEN WORSE. At dinner I asked the chef why the food had no taste or seasoning. His response was, "Maybe there is something wrong with your sense of taste?" He then turned his back and walked into the kitchen. Restaurant hygiene was also extremely poor in our experience. We saw glasses being rinsed and then wiped with the same wet cloths used for wiping tables. The glasses smelled bad. When we complained, employees told us, "Management makes us work under these conditions." The quality of the products served at the bars was, in our opinion, closer to what we would expect from a 2-star property than a 5-star hotel. Employees also told us that management restricted the drinks supplied to them, for example providing 2 bottles instead of 5 and forcing staff to tell guests that products were unavailable once they ran out. Even for simple snacks, we repeatedly had to ask whether they had finally arrived. A large proportion of the staff we encountered were rude, poorly trained and clearly lacked basic hospitality skills. With some employees, we could not even communicate properly in Turkish. The one exception deserves to be mentioned. The valet staff at the entrance were polite, respectful and professional. They stood out precisely because our experience with so much of the rest of the hotel was the opposite. The beach, the platform with its sunbeds and umbrellas, and some of the hotel's decoration were attractive. Those were essentially the only positives for us. We reported everything to Yasemin, the ETS representative at the hotel, but received no meaningful assistance. We also submitted a formal complaint to ETS, again without any satisfactory resolution. Everything written here is based on what we personally experienced. There may be details I have forgotten, but nothing has been added or exaggerated. I have photographs documenting the room conditions and incidents and can provide them transparently if required. We paid considerably more than several comparable hotels and then paid an additional premium for the Premium Sea View category. We deeply regret that decision. We left this hotel without looking back. I never want to see this hotel or ETS again in my life. If this review and the photographs prevent even one person from wasting not only their money, but more importantly their precious holiday, then writing it was worthwhile. ABSOLUTELY NOT RECOMMENDED.
- Holly Maya C2026-07-30
Staying at this hotel was the worst mistake of my life, and I have made plenty. Not only are rooms unclean and infested with black mould and damp, the WiFi does not work and staff are extremely rude and unpleasant. Upon arrival, we were shocked to discover a strong damp smell in the room and the bathroom was covered in mould. There was no wifi and the safe did not work. We then proceeded to ask for a different room and the girl at reception laughed in our face and said they were fully booked and that the website disclosed there was no WiFi in the rooms which was not true. We then complained to the woman at guest relations who said she could upgrade us to another room a few days later. We accepted this but stated we would want some reimbursement for the days we had to suffer in this room. We asked to speak to the manager and at first were told no but after insisting she eventually came out. Her extreme lack of English meant she did not understand what we were saying and much of the time was just ignoring us and staring at us blankly. Whenever she would reply, it would be ‘no why should I?’ Eventually we walked away defeated. Furthermore, the staff at reception all have an attitude problem and are not helpful when ordering taxis and visibly roll their eyes when asked. I don’t know what their problem is given Uber doesnt work there and it’s supposed to be a 5* hotel. The organisation of the taxis is also really bad and it’s confusing to know who’s taxi is whose so if you don’t sprint outside you will miss it. However I must say the valet staff are excellent and are the only helpful people in the entire hotel. They are the ones who sort out taxis in extremely hot weather and go above what their role entails. The hotel could learn a lot from them. Shoutout to Suleiman and Emihran from the valet service. Also bear in mind not many staff members speak English in this hotel even though the website says differently. If you get a room on the ground floor, beware as it seems the mould comes in from the swimming pool. DO NOT BOOK THIS PLACE!!!!!! I can ensure you will be disappointed.
