Maril Beach & Spa

The staff did not make our wish to change the bed linen, big problems with the hotel staff, lack of fire safety cockroaches spotted near the kitchen, due to the loud 'partying' and music of the locals you could not sleep, we will never come to this hotel again.

Arrived early hours of Sunday morning were shown to a room that wasn’t what we had booked …. No sea view! Reception explained that none were available, speak in the morning …. Had this before, starts things on a sour note because you loose a day of your holiday waiting for a room so you can unpack and settle. First room okay, but smelt really badly of sewage. Correct room (when we got it) was lovely, probably the best we’ve had in Turkey, spacious, everything you need - fridge, safe, good shower/wet room, fab views - although sewage smell still lingered, worse at some times of the day. Unfortunately the room was definitely the best bit and we don’t come on holiday to sit in our room! On to the rest, this hotel could be great with a little thought and care. Pool area - very few sunbeds, as limited space, a lot of which are broken, pool cleaned, but pool area dirty, didn’t see anyone cleaning around the pool or cleaning the tables etc, grubby. It does have a ‘private beach’ a few minutes walk away, but this is filthy! A lot of the sunbeds broken, the sunbed covers were absolutely disgusting, the beach area full of rubbish and cigarette butts, pool bar had no beer on occasions so only serving soft drinks and coffee, very poor standard. Hotel only has one bar, not well appointed and poorly staffed, inexperienced youngsters who rarely smile (even if you smile at them!). The restaurant is typical Turkish hotel food, although a lot less choice than at some I’ve been to, salads, fruit and breads as expected, but hot choice less than perfect, chicken and fish in the main, found something to eat at breakfast and lunch but ate out every evening which did add to the holiday expense. Hotel a bit out of the way so need to get a Taxi either into Altinkum or Didim as both are quite a walk away. Having been to a few areas and hotels in Turkey we know 5* is not a British 5* and fully understand that, however this is definitely on the lower side but could easily be improved with a little care and attention. Certainly not a hotel we would return to ….. but the weather was fab for October 😊

A restaurant on the 11th floor which was apparently closed however we didn’t receive any information before arrival or even before booking. This is a 5 star hotel. The cleaning service/cleaners from the hotel daily came into the room,walked about for 5 seconds, and left the room again. What type of cleaning is that?It is more of an inspection rather than a cleaning,we had to ask several times throughout our time in Turkey for towels independently because they weren’t being provided as they should,also once our towels were changed we were provided with 1 towel to share between 3 people,also we had to ask for toilet paper several times throughout our time on holiday,they didn’t even realise we needed it as they entered the room,took a step into the hallway,and left again.If any of us had a shower,we would take a few steps from the shower to our bedroom, which our feet would be covered in lots of debris and dust and dirt.The water was absolutely filthy,it was brown and had dirt in it,my partners son was sick for 2 days after using the water because we had no other option at night time on our very first day as we arrived late(late flight) In a 5 star hotel.They couldn’t communicate properly in English and often we were asked if we can speak Russian.I think if you're running a hotel as a receptionist it is mandatory to know the basics of the English language. We were asking about our transfer from the hotel to the airport 2 days prior to our departure which they would keep repeating to me that the information will be given the next day,we came back the next day 1 day before out departure and they said the same thing,we came back on the same day off our departure and they told us they don’t have the information yet which left us worried and stressed out for the final day of our holiday,we only found out 3 hours before the actual transfer(5PM found out and 8PM we left) If I knew that this experience was going to be like this then I would’ve not paid this high of an amount for a 5 star hotel because all this stress and problem solving ourselves had left us unhappy with this hotel,if someone gave me a discount for half price for the exact same experience ,then I would decline.I thought if I pay a proper price for a proper hotel I will be satisfied but in fact it was the exact opposite.

Very impressive modern hotel consisting of lovely spacious rooms (some of the biggest I have stayed in anywhere around the world). The lobby is stunning and the swimming and spa facilities are wonderful. The pool bar is great and serves some wonderful cocktails. The provision of small water packs was loved by the kids. Whilst the hotel is great it is lacking big time on customer service and friendliness. Our room was not ready on arrival and basic toiletries missing (no toilet paper in the bathroom!). The shower water drainage system didn't work leading to flooding daily. All inclusive food in the main restaurant was okay but a little repetitive. Ahmet was very friendly and made the stay more welcoming. Disappointed that the only coffee available was from the vending machines instead of hand made. Also shocked to see hotel dogs roaming freely in the restaurant and lobby area which is not ideal for everyone. Overall an average stay but this could be improved to 5 stars wth improvements in the area listed above. Basit

PLEASE read I know it’s a lot. 7 days all inclusive, just got back home. I have never had to write a negative review about a hotel, but people need to be aware of this hotel. From arriving to leaving we did not enjoy our stay. On arrival we didn’t get to the hotel til 3:30am our flights and transfers were both delayed, when we got there we walked up to the reception, there was a young man behind the desk, we was not greeted with an hello or welcome, did not get offered a drink or snack, we checked in and walked away from the desk with no information regarding the all inclusive times or anything about the hotel, didn’t know where the restaurant was to eat or bar etc. The rooms are modern and we had a lovely view. The bathroom smelt like sewage all holiday and there was multiple flys in the bathroom, shower water smelt really strong of iron/blood. The food- we ate at the hotel twice, and that was the first day, the food was cold and there was flys on the cold food, I went to get some cheese and two flys flew out from it, there was flys in the deserts We ate out after this. One night me and my partner and friend went out for a meal, we went to a bar and ordered three drinks £19, my partner stayed there to drink his drink while me and friend went to look at a few shops, I accidentally left my partner with no cash, none of us had data on our phones, he was asked to pay the bill he explained that I had the money/ card. My partner was escorted back to city point hotel by two men the manger at city point was there and he let the two strangers look through our rooms and draws for money !!!! My wedding ring and other personal processions was in my room, luckily they was in the safe. My partner had his phone took off him, he explained to the manager that he has a heart condition and needs his phone, all this over £19!!! The next night I woke to someone trying to get into our room, I put the light on and they ran, I went down to the reception the next morning and the manager to look at the CCTV, he said they came back last night from the bar for their £19, I had all intentions to pay this £19 it was a mistake on my behalf for leaving my partner with no money. Our flight home was a late one, there is no shower available to freshen up once you have checked out that’s it, on check out again we did not get a goodbye or thank you. Please avoid this hotel at all cost, this is not a 5 star and I would not like anyone to go through what we have been through.