Phoenix Sun

VILEEEEE HOTEL DO NOT BOOK!! abusive staff, terrible food, inappropriate entertainment staff. Staff are so rude and don’t care about the guests. I felt unsafe here every single night I couldn’t wait to come home

I must commend the cleaning lady named Zehra, who I had on my floor, a very active consultant who cleaned the rooms every day.

We have just come back from this hotel. DO NOT GO HERE...... honestly its by far the worst hotel we have ever stayed in. Had to get different rooms the day we arrived because the ones they gave us were disgusting. Food really bad, drinks really bad. Cats everywhere, hygiene non exsistent. Staff barely spoke english and didnt really care too much. i could go on all day...... be warned... shot hole

Disgusting 1 star hotel . my room was dated and the view from the terrace was a bush, you could only put a chair on it. I paid for a 4 star all inclusive holiday and the food is Disgusting they don’t cater for British people. The drinks are watered down and I’ve spoken to various families who can’t believe what there serving. If you like mayonnaise or yogurt and 10 different types of awful white cheese for breakfast that’s all you get. Only thing I can eat is boiled eggs this in a 4 star hotel. I contacted love holidays to be asked to find alternative accommodation and they said there’s nothing they can do it’s non refundable and enjoy your holiday. I will never book with love holidays ever again and will be taking legal action when I get back home. The good news is they have a microwave in the restaurant because everything is stone cold. Do not come to this hotel or book with this Discusting company. The food and drink is vile . We should bring back reps from these companies to look at the facilities as they don’t care. At night there’s no lights on the walkways and I’ve fell over and sprained my ankle. What an awful holiday this has been but they are not bothered as they’ve taken all my money ., Other tour operators were moving there clients because it was so bad. No activities or entertainment as they said it’s end of season even though the hotel was full of paying guests. They couldn’t be bothered and I asked the entertainment guy what’s on the first day and he said this ‘ I am finished next week can’t be bothered doing anything as his staff have left and iam shattered and just want to get out of here’ he just sat at the bar drinking and smoking. The only thing he did at 9am is put some music on and at 5pm switched it back off. I will be putting a full complaint and requesting all of my money back including the extra £800 it cost as I could not eat or drink any of what they served. I have all the photos and evidence which I will be downloading. DO NIOT GIO

The location is as described, but unfortunately that’s where the positives end. The atmosphere is disappointing, starting with very poor communication from staff. Many of them barely speak English, which is surprising for a hotel expecting international guests. The rooms are in serious need of renovation, but that’s not even the main issue - they are dirty and mouldy. As for cleaning, if you request it they will change your bedsheets and towels, but I would expect much more from a 4-star hotel. The balcony is extremely small, barely fitting one chair, and there is no clothes drying rack in the room. The noise at night is terrible. The town’s disco isn’t directly the hotel’s fault, but the windows are so poor that they do nothing to reduce the noise. The same applies to the daily 5am visit from the garbage truck. The food was another major disappointment. Breakfast options were very limited: hard-boiled eggs, an omelette, bread, fries, and a few types of tasteless cheese—I really missed something as simple as gouda. The so-called ‘meat’ was so bad even the local cats refused to eat it. The salad bar was available but repetitive. Lunch and dinner were slightly less monotonous but still lacked flavour and variety. I was hoping for a genuine Turkish food experience, but this was far from it. The pool bar only offered fries, burgers, paninis or spaghetti—hardly appealing over a week. The all-inclusive drinks were poor quality. Alcoholic drinks were heavily watered down and the juices were simply undrinkable. To be fair, the pools were nice and clean - probably the only positive thing I can mention. As for entertainment or extras, there were none. Perhaps this was because we visited during their last open week, but there was no karaoke (except on our first night), no aqua aerobics, no darts - nothing. Lastly, the number of cats and flies everywhere was overwhelming and unpleasant. I wouldn't recommend even as a base.