Phoenix Sun

Absolutely shocking. The most vile experience of a holiday i have ever been on. We arrived today with 2 children under 12 and were expected to lug our suitcases down maybe 180 stairs. Got to the room and it has an overpowering smell of sewage, mould infested bathroom, plug sockets hanging off the walls, stains on every single mattress and bedding. Air-conditioning is in the rooms but no way to turn it on. I have taken a video and went to reception who said they cannot change the rooms. We are now in the process of moving hotel. We lasted less than 30 minutes

I would strongly advise anyone considering staying at this hotel to think twice. This was, without a doubt, the worst holiday experience my family has ever had. The most shocking part of our stay was when a member of staff became physically aggressive towards my husband in front of our 4-month-old baby. No family should ever have to witness or experience something like that while on holiday, and it left us feeling frightened and completely unsupported. To make matters worse, members of the entertainment team took photographs of our baby without our knowledge or consent. As parents, we found this completely unacceptable and a serious invasion of our privacy. The hotel itself was in an appalling condition. The food was poor quality with very little variety, and hygiene standards appeared to be lacking. The swimming pool was dirty, the rooms were unclean, and we regularly saw rats and insects around the hotel. Instead of improving, the conditions seemed to get worse each day. This holiday was supposed to be a special family trip, but I spent most evenings in tears because of how stressful and upsetting the experience was. We left feeling incredibly disappointed, exhausted and upset. I would never return to this hotel, nor would I recommend it to anyone, especially families with young children. Based on our experience, there are serious concerns regarding guest safety, cleanliness, privacy and customer care that urgently need to be addressed.

Baris is a great tattoo artist, the holiday was amazing here and I came out with a perfect tattoo thanks to the great services

Worst hotel I have ever stayed in. ‘On the beach’ ought to be embarrassed. Arrived at 1am. Our room (the 1 we booked) somebody was sleeping in it!!! 2nd room stank of cigarettes and only had beds for 3 (were a family of 4) 3rd room took an hr to clean as it was so disgusting. We were still waiting for a room at 3am. In the room they gave us.. broken sockets!!! curtain broken, hanging off and didnt even cover window ( I have 2 teenage girls sleeping in there) toilet with brown stains toilet brush covered in poo mattress with blood stains no bedside tables broken furniture broken soap dispenser All inclusive… 1st morning breakfast It was all disgusting!! dead flys floating in stagnant water on hotplate broken, chipped plates no cutlery or bowls. Juice undrinkable no tablecloths ashtrays on tables full of cigarette butts for a long line of people they brought out 4 bowls full of dirty water no toaster no cereal no yoghurt no pastries This is what we got… bowl of broccoli & cabbage olives broken hard boiled eggs luminous pink cold spam square stale white cheese chopped pepper dry bread ( we had to cut ourselves on a disgusting chopping board. Some unrecognisable meat stewed in brown sauce (this is supposed to be breakfast) chopped raw pepper watery scrambled egg that was it. No housekeeping for 3 days. Its non existent. People smoke everywhere. guests and staff. They smoke at breakfast tables inside & out!! lazy river is not working, full of dead leaves. Looks like it hasn’t been run for years. the hotel entrance has old furniture, rotting rubbish in bin bags, cables hanging down. Its a death trap. Hotel is filthy everywhere. Manager hides when you complain. The ‘On the Beach’ Rep told us its the worst hotel in Bodrum. Morning of day one there were 3 other family’s in reception wanting to leave. one couples room had no aircon (its 35 degrees) so they slept by pool!! Avoid this hotel its a health hazard. We are taking court action against ‘On the beach’ for breach of contract

VILEEEEE HOTEL DO NOT BOOK!! abusive staff, terrible food, inappropriate entertainment staff. Staff are so rude and don’t care about the guests. I felt unsafe here every single night I couldn’t wait to come home