City’s Hill

another great stay at this hotel staff were good especially Hakan nothing was to much trouble. only down side was the loud music till 11 at night

I recently stayed at this hotel with my son, booking two rooms in total. Unfortunately, our stay was completely ruined by a severe, overpowering smell of sewage and drains inside both of our rooms.It was clearly a systemic building issue, as both separate rooms suffered from the exact same foul odor. While the front desk eventually changed my room, my son was forced to stay in his smelling room until the very last day of our trip before they finally moved him. Moving him on the final day was a clear admission from the staff that the room was not fit for a guest.To make matters worse, when I asked management to provide a written acknowledgement of the plumbing issue for our records, they refused and told me to wait until a formal complaint was processed.We paid for clean, comfortable, and habitable accommodation, but instead received a terrible experience. Our booking platform (Stay for Long) is currently contacting the hotel to push for a full refund. I sincerely hope management does the right thing and approves it immediately. I cannot recommend staying here until their plumbing and customer service are seriously addressed.

The hotel itself was clean and comfortable but I wouldn't recommend for young kids. My children wouldn't eat the food so had to go out to get them to eat. The food was bland and same thing everyday. The only member of staff who was friendly and helpful was Hakan. The location wasn't the greatest either we had to get taxis everywhere.

I like food smiling personal good picture and funny times clean place I recommend this hotel

First off, the hotel is in a good location, with taxi's and buses just around the corner which you will need to get to the beach, town centre etc. The staff are very friendly and welcoming, and were very helpful when we needed anything. The rooms are ok, but they could do with a revamp/modernising. Some rooms have a tiny balcony, that only one person can sit on, so we only used ours to dry wet clothes. We did get offered a bigger balcony about 4 days in, but at that point we didn’t bother as we were out of the hotel for a few days. Shower gel is not provided, just a shampoo dispenser, with an on site shop selling shower gels, sun cream, clothing, snacks etc. The tv in the room was tiny, and looked like it was from 2008, so when you see the room advertised with a flat screen tv just be mindful of that. Yes we were there for the pool etc, but sometimes chilling in your hotel room out of the heat is needed, so more modern tv's are a must. The pool was great, you can easily get a sunbed(s) with a parasol, but to be sure claim a couple before breakfast with your towel(s) if you want to be next to the pool. The entertainment team were lively, though compared to other places I've been to the last few years, there doesn't seem much geared towards younger kids. A mini disco for a few nights was advertised but didn't seem to happen. Our son still enjoyed himself by making friends and being entertained by cats and hedgehogs that made there way on site. Food and drink wise it was a mixed bag. The salads and fresh fruit were amazing, but there wasn't enough options for grilled meats, where your chicken, turkey etc was already in a mix or sauce. Drinks were ok, though the lack of non alcoholic beer was disappointing. Plastic or cardboard cups weren't great and were too small. Hot drink options weren't great either, just a couple of basic vending machines, where other places I've visted have a proper coffee bar, served in decent sized cups. Be wary of the some of the local restaurants stating free pick up and drop off, as this gets baked into the price. One example was the Hong Kong restaurant, where a few mains, drinks and a starter ended up costing about £100. The beaches nearby are lovely, as well as the castle, and if you can take a sunset boat tour (usually from 19:00) from the marina it is amazing. Overall an enjoyable experience, but the hotel needs to do more and to modernise to really make it worthy of your time and money.