Ramada Resort Kusadasi

This holiday was a last minute booking & we really wanted a base from which we could explore Ephesus & the surrounds & that's exactly what we did. (Major pointer for any traveller in Turkey who wishes to use public transport .... CARRY PASSPORTS with you or your stuffed when trying to get train tickets or coach tickets . As we found out! Pics of it on your phone won't do . They want to see the original documents. Dolmus rides are no issue though) Ok, so this hotel building wise/ facilities is most definitely NOT a Five or even four star. The reason for this in our opinion is because it needs an awful lot of renovations for that grade to be achieved. Shabby & definitely not chic is what best describes it. This is an honest opinion & yes it will cost money to upgrade but read on & you will see they have many diamonds in this rough.Plus it is essential that it starts to appreciate that although there are soooo many people who stay there who do Smoke there are also a lot of us who don't & there should be areas e.g pools where a space should be allocated for those of us who don't want to breathe in cancerous substances! There is a dinning area that is thank goodness smoke free. The beach is basically like sitting in an ashtray & the area is covered in cigarettes. It is so very sad & disappointing when your aware as to where that is going to all end up as the beach clearly is not cleaned daily & those who use it give little concern to the environmental impact they are making. We also found a syringe & dirty nappies on this beach directly as you walked on to the beach.We literally stayed approx 30 mins & caught the nxt bus back to the hotel.All of this was reported to the hotel management at the time of our stay thru our Rep. He reported back that management said they'd clean the beach but not make an area for non smokers either at beach or around hotel pools. Terrible decision. But despite all of the above when you hear the words " The people make the place " in our case this was very true . Although the hotel isn't upto standards for its rating, the staff are absolutely Diamond Class. From the moment you walk in there hospitality is absolutely top notch. Melissa & all the team in Guest relations are outstanding. They sorted out our dietary requirements straight away & gave us confidence that we wouldn't have any issues with food at the hotel which was a huge relief. Enze the restaurant manager was our knight in shining armour & we could not have got better service in a Michelin star restaurant. Honestly he was amazing. The housekeeping team ensure that the hotel is spotless & are constantly on hand . Rooms are clean, beds supper comfy & the showers great. Would be lovely if there were cups & saucers in the room though not crappy plastic cups. The Jet 2 rep Talat, is the best rep we have ever, ever met . He is such a credit to Jet 2. He goes over & above for his guests and is most definitely a treasure . His knowledge is invaluable & his genuine charm & support were valued greatly by us. We are so greatful to him for making our stay so special. So, we want thank the amazing staff here & let them know that as 2 very, very well travelled people who do stay at 5 ⭐️resorts all over the world your service & hospitality are some of the best we have ever received. Thank you so very much. Your all amazing .

The indoor pool is so COLD I have had to give my child her inhaler after using it it is mostly empty and even the life guards and hotel manager as well as the jet2 advisory can’t fix it the complementary Turkish bath and steam room are having technical issues so out of service The hotel manager agrees with me that it is too cold and his words are we are on the same page and has spoken to me about this review I would love to change it but the truth is it has been horrible to have to let my young child go in this pool on her own as others in the family also have health conditions so can’t get In my son was left visibly upset that he couldn’t get in with his sister that the lifeguard spoke to us and said he was going to ask the hotel’s customer relations to come and speak to us but had a radio message for us to go and see them we have asked all to see if anything could be done while we are staying here but the management although say they understand are unable to fix the problems such a shame that we could not enjoy family fun in the pools inside or out that’s the only thing my child enjoys on holiday 😳😳😳😡😡😡😡😡it’s so sad to see the majority of families with children sitting around pools unable to get in and enjoy

Hotel ok, VERY VERY NOISY restaurant. Scrapping chairs, really really dirty food trollys. Dirty floors throughout the hotel including the restaurant and pool side. Never seen anyone mop a floor the whole time we were there 16 days. Our room wasn't cleaned. Beds were made and clean towels, that was it. Food was VERY repetitive every day, same food, never hot. Soup was like dishwater 🤢 NOT worth the money. Adult only pool has signs that it has to be quiet. Lifeguard allowed kids in and people to talk VERY loudly and be drunk! Better hotels around. Will never be back

Our first visit – nice stay, but more like a 3.5-star experience This was our first visit to Ramada Resort by Wyndham Kusadasi & Golf, and overall we had a nice stay, although there were a few things that let the hotel down. The positives: The rooms are big, spacious and very comfortable, and the hotel itself was clean and well maintained. A special mention has to go to the animation team, who were so friendly and welcoming throughout our stay. Jordan and Coco in particular were fantastic and really helped make our holiday more enjoyable. The outdoor cooking was also amazing while it lasted. Unfortunately, this was only available for around four days of our stay before everything moved indoors. The negatives: Once the outdoor cooking stopped, the food became a real disappointment. There was a lack of variety, and a lot of the food was cold and bland. It also felt like there were very few different options, with much of the food being casserole-style dishes. We expected more choice and variety from a resort advertised as 4-star. We also had an issue with our initial room. We were allocated a room on the 6th floor, but the lift only takes you to the 5th floor, meaning you then have to climb a spiral staircase to reach the room. We felt this was unsafe, particularly with luggage, and thankfully the hotel was able to move us to a more suitable room. Overall, we had a pleasant enough stay and there were definitely some good aspects, particularly the spacious rooms, cleanliness and the fantastic animation team. However, in our opinion, this hotel doesn’t feel like a 4 or 5-star experience. We would personally rate it closer to 3.5 stars, mainly because of the food, lack of variety and some of the facilities/room arrangements. It was a nice holiday overall, but we won’t be returning.

This was my second visit two years running, my friend's choice and it is a great box-ticker: overall good value for money (we stayed all inclusive) and we love the location because it's not too far from Kusadasi town centre (about 5-10 minutes by taxi) and being on the hillside gives beautiful views across the bay. Although the hotel is said to be "5 Star" I know it's not comparable with 5 Star hotels in other parts of the world.. In terms of the size of the complex and all the on-site amenities it has everything: several large swimming pools (including an over-18s pool at one end, and some water slides at the other end) a fully-equipped spa and gym, hairdressing salon, several boutiques and some a la carte dining options. However, what immediately lets the hotel down is that it isn't particularly clean. I have stayed in cleaner places with fewer stars - it should be a prerequisite regardless of price or rating. Our room was comfortable and there was maid service every day, but they seemed to do the bare minimum (as in make the beds and replace towels but not much else) and it appears that they could do with more housekeepers on shift in order to spend a bit more time on each room. Also, the toilets by the over 18s pool were incredibly smelly and at certain times out of order: there are only 2 toilet cubicles and one day they had one cubicle closed and then the other one became blocked (so I used the men's and actually it smelt nicer in there!) They ask guests not to flush toilet paper but the small bins didn't get emptied often enough and it as you can imagine it smelt awful. There were various other things around the communal areas that were in need of a bit of TLC for example a drain near the aforementioned toilets, was a potential tripping hazard. The water feature by the outdoor dining area, was in working order last year but this year it was empty. Food was plentiful with lots of choice although it started to get a bit repetitive as they re-use things (I understand it's important to avoid waste) and although they tried to vary the theme every day, it was essentially the same range of ingredients presented differently. However, I particularly liked the fresh pasta on Friday nights at the "live" cooking station outside the main buffet. The desserts were always exciting and I especially loved the baklava. Also the waffles and ice cream served outdoors by the main pool every afternoon, and the pizzas at the poolside snack bar were always good. I tried the a la carte on Turkish night and was impressed by that. One thing I think could be re-thought is the incredibly loud music played around the main pool at certain times. I know it is commonplace for large hotels to offer aqua aerobics mid-morning but after that had finished they continued to blast the music for a long time, so loud that you could hear it at the "quiet" pool - and the "MC" kept interrupting the track then changing it to another one every couple of minutes.. not very relaxing and honestly the clientele did not look like they wanted a rave. It's a family hotel not a Club 18-30! Perhaps rethink the playlist and volume. Staff were mostly friendly and welcoming (too many to name individuals) and worked tirelessly in the heat, so top marks to all of them! A bit of a mixed review - all in all it was OK for the price BUT could do with a bit more attention to detail around cleanliness and maintenance. It would be good if the management could regularly walk around to inspect.