Four Seasons Resort The Nam Hai

We stayed at Four Seasons Resort The Nam Hai, Hoi An on Nov 7–8, and it was a truly memorable stay. A special thank you to manager Phung Le — she was super helpful throughout, and made our stay memorable. The facilities are beautiful, and the team looked after us so well. The omakase dinner at NAYUU, the Japanese restaurant, was great, and breakfast was superb — both the service and the food quality. Nurse An was also a great help when we needed her. Thank you to Phung Le, An, and the whole team — we would love to come back.

The Nam Hai occupies a spectacular stretch of coastline. The beach is beautiful, the grounds are immaculate, and the entire setting has that rare quality of making the outside world seem pleasantly irrelevant. The resort itself is undeniably beautiful, with a wonderful sense of space and tranquillity. It is an excellent place to unwind, and there is much to appreciate. Yet the overall experience does not quite reach the level of excellence one has come to associate with Four Seasons. The hotel’s restaurants are pleasant, although the cuisine rarely rises above the respectable middle ground. At Four Seasons prices, one naturally expects something a little more distinctive. The value proposition, particularly when it comes to dining, is not entirely convincing. The staff are warm, courteous and genuinely willing to help. Yet the service occasionally lacks some of the precision, anticipation and intuitive attention that usually distinguish Four Seasons properties. Nothing seriously wrong, simply a succession of small moments when expectations and reality do not quite meet. Beyond the resort, the surrounding area offers rather less than one might hope. There is relatively little to discover immediately around the hotel, while the nearby towns, although picturesque, are heavily shaped by tourism. Finding genuinely authentic local experiences requires more effort than expected. This is very much a destination where the resort itself is the main attraction. And that is perhaps the central paradox of The Nam Hai. Almost everything is good, but relatively little is quite as exceptional as the brand leads you to expect. It remains a beautiful place to relax, with spectacular natural surroundings and genuinely kind people. But luxury is not simply about scenery. It is about consistency, attention to detail and the absence of small disappointments. The Nam Hai has mastered the setting. A little more attention to everything else would make it truly exceptional.

This is a beautiful hotel. The room stayed in was actually a small villa. It was huge, very luxurious and came complete with massive double bed and an outside shower (fully private, thanks to the high walls). The pool was idyllic, instagramable. All of the staff were so helpful, efficient and kind. I loved the breakfasts (the staff at breakfast would always greet me by name and got to know my meal references, very impressive). I ate in the Indian restaurant a couple of times. The food was delightful. I was genuinely sorry to leave. A real gem.

We stayed here for the first time in August 2026 for 9 nights. Our original stay was booked for 7 nights but we extended for another 2 nights because we liked it so much. Great Villas all newly renovated. Wonderful Pool and loungers. Beach great fine sand also excellent service at the beach. Beach was always clean and water clear and warm. Service was a standout in all departments, very consistent. We are planning to return next year.

This is the finest resort we have ever experienced, and we have been to many. We had a one bedroom pool villa. It came with our own butler, Tin, who was wonderful, daily from 9 am to 6 pm. She helped organize shopping and dining in the town of Hoi An. The breakfast buffet was outstanding and we noticed the dining manager, who was constantly ensuring that the buffet was complete and perfect. Every detail throughout the hotel was constantly attended to. The beach itself is one of the finest anywhere. We have stayed at many Four Seasons hotels and resorts and this is the best.