Novotel Saigon Centre

Hotel did not honour my Accor gold status and spied on me and my wife with CCTV to challenge that I did not complete my stay. My wife checked in on my behalf and provided my passport detail. I called the hotel to inform them ahead of time. There was an issue with deposit payment as hotel required deposit under same credit card as original booking. Many back and forth emails with hotel management regarding the non awarding of Accor status points. Hotel did an investigation including spying on CCTV during my stay to try to provide evidence that I did not attend my stay which is a big infringement to my private life. I am a loyal Accor member for many years having stayed more than 50 nights in Accor group hotel in the last 4 months and I find it deplorable to be treated that way by Novotel Saigon Center staff and management. Accor group is a great hotel management group and my bad experience at Novotel Saigon Center is not aligned with the great experience I always enjoyed in other Accor group hotels over the years. The role of an hotel should be to provide guest a great experience, not to try to challenge hotel guest saying by spying on private life with CCTV. Will certainly not be back and I am not recommending this hotel if you want to enjoy your Accor membership status.

First of all i would like to thank Ms Thao for the warm reception and the room upgrade. Huge improvements were made since my last stay back in 2025. Executive lounge was way better than previously and really glad that the management listen to the guest's feedback and improve from there. Breakfast was good as always. The whole team is great. Lovely and pleasant stay. No complaints. 5 stars

After three long years I finally return to the new look Novotel Saigon Centre. Originally booked one night that extended to three which turned into 7. I was clearly having a great time. Absolutely splendid stay in an upgraded corner suite. All the rooms have had a major facelift and are exemplary in comfort and amenity. This hotel boasts not only a world class hospitality team across the board but excellent and extensive facilities including in house spa, gym, breakfast lunch and dinner options. Don’t miss the epic seafood and meat buffet on weekends! The Novotel Saigon delivers an exceptional lounge experience for those privileged to have access with all day snacks and light drinks and with the dinner canapés providing a fantastic spread to satisfy all whilst maintaining Accor explorer and business travel standards. When other lounges are dwindling in offerings the Novotel has not only raised the bar they have doubled down on the quality of food and beverage selection whilst welcoming Accor members and their families with open arms. Yes kids have the green light here in the Novotel lounge. Particular and sincerest thanks to the GM Mr Vu whom we met briefly, EAM Ms Thao, Ms Anh, Ms Nhung, Mr Viet, the amazing Mr Ali on coffee and drinks and Masterchef Mr Coung. The hotel is on the edge of district one with easy access to everything Saigon has to offer and beyond. After four visits to Saigon I swear by the Vinsun taxis, Novel Saigon Centre has made my stay

Great service, welcoming attitude of staff, food and drinks were excellent! Location around 1 km from District 1 tourist areas, so good one! Had a very good experience with front office manager - Loc Pham throughout our stay. He was very cordial, accommodated our request for a Suite upgrade as an Accor Gold member, and also gave us Premier lounge access as a goodwill gesture. Breakfast buffet was good. Rooms met our expectations. Overall, perfect mix of location and Accor service!

Modern hotel in a great location, close to most tourist attractions. We spent two nights while entering Vietnam and a further night upon leaving. Executive king rooms, with lounge access. Our eight year old daughter slept on the courtesy sofa bed. Lounge access is good but limited, hot and cold dishes, with beer, red or white wine, a few spirits but no cocktails. Nice city views from the lounge also from the rooftop bar one bar a floor above. Breakfast is really good, very big selection of Western and Eastern dishes. Swimming pool is okay, unfortunately doesn't catch much sun but we enjoyed it after a days of tourism. We would definitely return to the Novotel.