Alua Sunny Beach

Hotel is very basic at best I’ll start with the good things - very spacious room. The hotel itself as regards to its facilities and buildings are vast are of high quality. Plenty of swimming pools (albeit cold out of season) that is about it Indoor pool cold and very busy. Sauna and steam room area hardly working, sauna was out of service for half of my stay and when it was working it felt like it was barely on. Please do not bother booking any massage treatments. I got absolutely ripped off paying 110 euro for a 90 min “deluxe package” which was far from that. Left me in the steam room (which is free by the way) for 20 minutes, did a very quick Turkish bath for 10 mins, left me for 20 mins to “relax” then the lady did a very painful massage that felt rushed for 30 mins then left me to again “relax” for 20. Absolutely disgusted. The food was god damn awful. I had to leave the hotel to go to local supermarkets and make my own food up or eat elsewhere. Food so dry and tasteless. Flies everywhere as well. Bars - main bar 24/7 so can’t complain there Staff. It’s like the lights are on but no one is at home! Very rude and abrupt at check in. Staff didn’t feel very welcoming, nor friendly. There was a very nice elderly lady receptionist who was lovely she was so helpful, and friendly maids on our floor. Also a very friendly female lifeguard by the pool (I specify female as I believe she was the only one female) Entrainment - wasn’t our vibe. But they tried to cater so fairness to them. Entertainers were always friendly when you saw them. We had “my club deluxe” upgrade. Don’t bother. We had a coffee machine in the room and a bottle of wine. Separate seating area at the buffet (yet it was that busy you just had to sit where you could) and we had access to this private lounge room which was nice I guess and you could help yourselves to limited drinks. It was a break and it was somewhat sunny. We made some nice friends and the time we had was “manageable” Based on the food and the staff and atmosphere I shall not return.

The hotel wasn’t what I expected at all. The room was nice. But the staff and food really let it down. The value for money was poor and the service all round was poor. To say it advertised ‘family friendly’ wasn’t right either because it was far from. There was pretty much no kids entertainment at all and what minimal there was? Was very poor. Dated. And it didn’t entertain my 5 year old. I do believe it was coming to the end of the season HOWEVER I have been places at this time of year before where I could never complain about as it’s still been up to its stars standards. This was definately not a 4 star. I’d give it a 2

The staff and food was fantastic and the only animation lady was amazing but wasn’t impressed with the pool being so cold that I couldn’t go in and the entertainment was a bit wierd like the circus was burlesque from Tina and Sophie Poultney and Sue Scott (West Midlands)

Stayed in this hotel last June was called Dreams hotel and spa resort great location for relaxing bye many off the pools or a couple of minutes and on the beach staff last year couldn't be more helpful and my favourite club lounge was perfect mini bar in room filled daily with frsh water and cans of various soft drinks and beers food great last year but im afraid won't be back after this years experience so many cuts have been made now shame to lovely view even booked same room this year

Have quite a long review about this hotel. Pro's - lovely looking hotel ( believe it used to be a RIU ? ) nice position, rooms very good and serviced, alcohol was decent quality, Most staff were pleasant but not all. Food was just about good enough, breakfast was the best. Swimming pools, although quite cold, were good.pool bar service was pretty good. Price was very agreeable. Transfer with Jet2 was ok. The Sunny Beach strip was very nice, with lots of bars ,shops, restaurants and quite busy, even though the season was coming to an end. Up to this point, we loved the hotel but now the Con's - Wasps are a nuisance, food needs to be looked at. Main restaurant is a bit like a canteen. Cross contamination possible with dishing up utensils being moved about. Al a 'carte restaurants ( two ) Asian, we watched a member of staff , who was working on dishing up your food, was seen ,picking his nose and wiping his hands on his apron. He was approached regarding this and seemed puzzled why he was being reprimanded and his associates were smiling. He then came back out wearing gloves.! The second restaurant Bulgarian, had allowed a dog to be brought in and we were sat on the next table. Should not be allowed. Entertainment was poor. Seating inside was ridiculous, all jammed in rows. Service at the bars inside were badly managed and constant waiting to be served. Lifeguards present around the pools but allowed anything to go on ,diving, bombing , general bad behaviour. Such a shame because it's a stunning looking hotel and unfortunately ,at best, 4star.