AluaSoul Sunny Beach

Great hotel shame about the seagulls 💩 in the pool not nice food ok might return

We had 2 weeks at AluaSoul in a sea view room and we had a great time. The hotel and facilities were really well maintained and clean throughout our stay. All staff are friendly and helpful. The food was very good , lots of fresh salads and a good variety, the fresh pizza in particular deserves a special mention, it was delicious. Our only disappointment was the selection of fresh fruit which was not ripe.Wwe did not eat in either al la carte restaurant as other guests were not impressed with them. All in all a lovely hotel on the edge of Sunny Beach.

Positives = Beautifully clean hotel and very clean and large sized rooms. Very good variety and quality of food and drinks Very good entertainment in the evenings, particularly the singers. Great location right on the beach and close to all the shops. The service was very good. Negatives = The pools were freezing cold; hardly anyone went in them! The carbonated drinks; coke, sprite etc., were not carbonated and were flat - all week. We made a reservation at JoJo restaurant but on arrival we were told they couldn't find our booking and therefore refused us allow us to enter and did not apologise for their error. The restaurant was only open twice a week so we never got to eat there.

We went to Aluasoul on 17 September for one week. We arrived at the hotel around midnight. After checking in we were directed to an area for food and drink. Unfortunately there was very little on offer. However hotel is very good . Very clean, lovely inside. Our room wasn’t cleaned every day nor sheets changed. This wasn’t a problem for me but others may feel differently. Bars are very good and no queues. Food is good and the tables are cleared quickly. Food not always to my taste but I did always manage to find something. We managed to book the Asian restaurant one evening which was lovely. Unfortunately the other à la carte was fully booked. I would recommend if you wish to book either à la carte to book on day of arrival otherwise you won’t get in. The hotel is right on the beach. You just go out of the back gates and you are on the beach. The beach is beautiful. Very long and sandy. The sea was very shallow and warm for the end of September. The pools at the hotel were icy cold. I do like to swim but found I just couldn’t get in as the water so was cold unlike the sea. Also lots of seagulls in the pool which is slightly off putting. There were always free sunbeds and the hotel provide towels which you collect from the spa and can change daily. The spa is good. I didn’t have any treatments but used the area a couple of times. The nightspot was ok. Again the bar was very good service. The hotel is a very short walk to many bars and restaurants along the sea front and Flower street. We used the Fat Cat many evenings and had a great time there. We also travelled by bus to Nessebar which is a lovely place to visit. It’s not far by bus or you can get the boat across for 10 euros each. Although we mostly had good weather I would recommend staying earlier in the year. Halfway through our holiday the sunbeds and water sports disappeared from the beach and it felt like the resort was closing down.

The hotel was very nice couldn’t fault it really. The food was great staff friendly. The only criticism was when eating in the restaurant in the evening there is a sign clearly stating that no shorts or flip flops to be worn. So most people including myself made a bit of an effort dressing up. Yet some people were still allowed in the restaurant wearing shorts and flip flops. It just lowered the tone. Such a shame. The area outside the hotel was a bit of a …. hole. Sunny beach what a dump. So if you’re thinking about going to sunny beach think again.