Parkhotel Odessos

I am writing this review with great disappointment, as I have been a returning guest at this hotel for the past four years. Unfortunately, this stay was a complete letdown from start to finish, and the quality has severely declined. Our problems began even before we arrived. We originally booked and paid for a one-bedroom apartment through Direct Booking. However, the night before our arrival at 8 PM, we received an email stating our apartment was no longer available due to "technical reasons." After long and frustrating phone calls with both the booking agency (who offered embarrassing solutions) and the hotel, we were assured the problem was resolved and we would receive the apartment we paid for. Upon arrival, this promise was broken. The hotel informed us they could not provide the apartment and instead offered us two connecting rooms. We reluctantly accepted, only to discover one room was adapted for people with disabilities, featuring a wet room that flooded the entire bathroom floor, causing a terrible damp smell. After enduring this for two days, we complained to the hotel manager, who finally moved us to an apartment. The accommodation was not 4-star quality. Both the rooms and the apartment were in a poor state of repair, showing a clear lack of investment. We found swollen parquet flooring, and cleanliness was a major issue. In the apartment, we discovered gum stuck to the headboard, toilets as dirty as a public restroom, dust everywhere, and even cockroaches and ants. The bed that was supposed to be a king-size was actually represented by two single beds with a king-size mattress placed on top. However, the beds were separated from each other, and they didn't even bother to put a proper fitted sheet for that mattress, the maids using two separate single-size sheets instead. Absolutely embarrassing. The food was another negative point. The quality and variety were significantly worse than in previous years. The bars, both at the ground floor and by the pool, were understaffed for the number of guests, leading to very long waiting times. The drink station at the restaurant was particularly bad; the soft drinks were clearly watered down, and when the CO2 ran out, the staff often didn't bother to replace the cylinder, leaving drinks flat. The only positive aspects were the staff, who were generally friendly and eager to help, and the animation team, who were very good. We booked with an early booking rate from last November. While I am partially disappointed given what we paid, I can confidently say that paying the full seasonal price would in no way reflect the hotel's current reality. This hotel is operating at a 3-star level at best, with the biggest minuses being cleanliness, the quality of the furniture, and overall service maintenance. We will not be returning.

My family had mixed feelings about our holiday stay at the Odessos Hotel. Pros: spacious rooms, daily towel changes, a swimming pool – there was always plenty of space, and dedicated staff and entertainment staff. Cons: general cleanliness, poor food – although no one went hungry, the monotony and quality of the food were quite low. A good location in a quiet part of Golden Sands, which allowed for relaxation in the evening, and the proximity to the beach are additional advantages of this hotel.

Very satisfied with the hotel. Small, clean, cleaned every day! The food is delicious, during the week there were 2 theme days when traditional Mediterranean and Bulgarian cuisine was served! Thanks to the staff for their efforts, everyone is friendly, starting from the waiters and bartenders, ending with the cleaners. The animation for the children is good. It is a 10-minute walk to the sea without rushing. I liked that there are snacks at 23:00) The bartenders made delicious cocktails, the alcohol was high-quality! Ice cream every day at lunch. The pool was cleaned every day. We will definitely come back!

Very good food. Rooms clean and cleaned daily Greate employees. Animators do a great job! The bartenders serve very good drinks. I will definitely return to this hotel.

Very nice hotel. The staff are very friendly. Delicious food. Special thanks to the waiters and animators. We are very satisfied