Prestige Deluxe Aquapark

We stayed at the Prestige Deluxe Hotel from August 25 to August 30. On our last day, we had a late flight, so after checking out we left our luggage in the hotel’s luggage room and went out for the day. When we returned to collect our bags, we discovered that one of our suitcases had disappeared and had apparently been taken by someone else. Naturally, this was a very stressful situation. However, I want to give special recognition to the front desk manager, Mariana Blagoeva, for the way she handled everything. She immediately took the situation seriously, contacted the police, and made a real effort to locate our missing suitcase. Thankfully, the suitcase was eventually found. Since we had already returned home, the hotel arranged and paid for the international shipping to send it back to us. We did have to pay approximately €70 in local customs charges to release the suitcase, but most importantly, it arrived safely with all of our belongings intact. Losing a suitcase that was left in the hotel’s luggage room should never have happened, and it was certainly a worrying experience. However, mistakes and unexpected incidents can happen. What impressed me was that the hotel did not avoid responsibility. They took the matter seriously, stayed involved, and worked to resolve the problem even after we had left the country. A very special thank you to Mariana for her professionalism, responsibility, and personal effort. Her handling of a difficult situation made a huge difference and restored our confidence in the hotel.

Everything was perfect. The staff ,the food , the room. Denis and Ivan were great with the Kids at the pool especially in the night at dancing.

Came here 22 sept, and are staying until 28, but already considering changing hotel.. In Norway where I am from, I am part of an exclusive group hired by the biggest hotel chain, where our only job is to test hotels covering EVERYTHING.. And after just 3 days here I am disappointed as I feel ripped off due to the hotel’s marketing team has really over sold the quality of this hotel. Even the hotel name “Prestige”, gave me hope of having a week vacation with LUXURY, wellness and most of all relaxation. Maybe I’m just spoiled in my own country where we have better standards, as for what is considered “normal” behaviour among the guests.. Here it’s OVER FILLED with screaming kids (kill me now!), the maids don’t understand English (?!?), the food is tasteless everyday and what is MOST disappointing regarding the food buffet is that the signs saying what this food is, is MOSTLY in only Bulgarian! Does this hotel aim for having mostly Bulgarian OR international customers?? Or the hotel management simply doesn’t care, as long as they get paid.. I would have hoped for a 4 star resort with much better variety and healthier options for the food buffet, and more normal desserts.. Here everything SCREAMS too much added food colouring, and that looks revolting. I witnessed what I hope is illegal in also Bulgaria, where management fix the financial books.. (I got a massage, and when it was time to pay, they pushed HARD for me to pay with cash and not card.. When I said for the 7’ time I only had card, the SPA manager than told the masseuse that I had to pay an EXTRA fee for paying with card (15 LEV extra + the price)! Here the masseuse only gets paid 30% of what they make, and the management keep the remaining 70%…! SHOCKING! Not paid by the hour either! On a 4 star hotel I would hope better financial conditions for the staff! The rooms are amazing, the bed is a little too hard, but overall like a 5 star hotel (just regarding the room!!), sadly I would have hoped and expected a much BIGGER tv for this kind of 4 star hotel, and also they either got a smart tv /streaming adapter (this is 2024, soon 2025 after all!), because the tv channels are mostly dubbed in Bulgarian! Again like I previously said, there is little consideration for having INTERNATIONAL guests.. I did actually prepare for this as I brought my own Apple TV device, but like all negatives that has happened during my stay, I could not use the APPLE TV because the APPLE TV can’t connect to the internet, as you need to validate the internet signal through a pop up system on your phone/pc.. If only they had a normal password or open WiFi without this stupid pop up..! The interior (indoor) swimming pool they claim is heated up to 25 Celsius, but in reality it is ****** COLD!!! Heated pool was one of my 4 reasons why I chose this hotel.. I came to Varna, Bulgaria because of medical tourism (get dental implants at the BIG dentist facility in Varna), and as I am going through a very big surgery fully sedated, I had to sleep at a hotel where I got rest and relax with comfort.. So for me personally who can’t watch TV because the languages in every film is Bulgarian, who can’t connect my APPLE TV because the internet settings are stupid and can’t relax in the common areas because there are screaming kids everywhere (and the stupid parents do let the kids scream and misbehaving!!), I see no where for me to enjoy my stay the rest of my booking.. I hope the hotel change the marketing to a more honest description of the hotel, from relaxing SPA hotel for adults to a family hotel with mostly activities for only children. Now, if the hotel management somehow can fix the internet setting so that I can connect my APPLE TV, I will stay here for the remaining 4 days, but if not.. Than I will have no other choice than to book another hotel. I hope this review was informative, honest enough and constructive enough, for both potential future guests, but also the hotel management, as they have claimed in previous reviews that they do actually improve changes to the hotel every year. Thank you. Mr Calle, room 631