Secrets Sunny Beach Resort & Spa

After arriving on our first night /morning at 3° and 01.30 am it wasn't anything good start. Staff at reception were welcoming and friendly and full of instructions, once we opened the door to our room then the smiles returned, just as you see on the web site plus advantage heating was on. We checked the whole room out and were pleased only thing that was different was there was no spirits on optics. First couple of days the weather wasn't good enough to sunbath but fine to walk into town to gave a look around some shop open and others setting up as the season was just starting. Couple of bars were open we enjoyed the The corner bar great service and great choice of food. And if your thinking of getting inked use Viking Tatoo few doors up from the corner bar on the square highly recommend and good prices. NOW back to secrets plenty of choice at meal times something for everyone, was the food piping hot no, but which hotel is. All restaurants were not open but it was low season. Entertainment was not for us not our type of thing could of been better in my mind, but did not spoil the evening. Drinks in the bar are good premium brands available and definitely not watered down lol. On the 3rd day weathere improved so plenty of sunbathing but the pool was to cold for swimming, couple of people did brave it. Indoor pool did heat up after a few days. Staff in the hotel are fairly young and 95% are friendly and polite, and fair play they work hard for low wages. Myself and my wife agreed that out of all the places we have stayed this was definitely the best all round. Thank you Secrets for making our holiday so memorable and enjoyable Whilst we were there we rebooked for July2027 and bringing along 2 otheres so far. So exited we can't wait better weather and the main town will also be buzzing.

Best hotel have ever been to, Great location, great food,great drinks,great staff, nothing to complain about. Going again this year

Honest Review! My partner and I booked what was meant to be a relaxing, premium holiday, but it turned into a deeply distressing and unsafe experience that we feel was entirely unacceptable for a five-star resort and a Jet2 package holiday. Critical Issues 1. End of Season Closure & Misleading Location We were moved from the central Alua Soul to the remote Secrets Hotel. Upon arrival, we were informed that it was the end of the season, and the entire surrounding resort/strip was closed. The hotel felt completely isolated, with no nearby shops, bars, or restaurants operating. * No Warning: At no point during booking or before travel were we warned that the area would be completely shut down. Had we known, we would never have chosen this destination or travel date. * Early Closures: Critical facilities began shutting down while we were still there. The indoor pool heating was turned off on September 30th, and heating in public areas was switched off from October 6th as part of the hotel’s seasonal closure. The on-site shop was packing up and running out of supplies days before our departure. We paid for a full holiday experience; this is unacceptable. 2. Severe Flooding, Unsafe Conditions, and Illness During our stay, the area experienced severe flash floods. While the weather is uncontrollable, the hotel’s response was dangerous and wholly inadequate. * Unsanitary Conditions: The basement level, including the gym, spa, shop, and indoor pool, was flooded with raw sewage for over 48 hours. * Safety Hazards: The lifts were out of service for over 24 hours. Stairways were soaked and unsafe. Guests with mobility issues, including myself, were effectively confined to our rooms. * No Welfare Check: Throughout this time, no hotel staff checked on guests—especially those trapped in their rooms—to see if we needed food, water, or assistance. Guests were left completely on their own. * Widespread Illness: After the indoor pool reopened, my partner used it and became severely unwell. We heard from other guests who also became ill, with concerns raised about sewage contamination in the pool water following the flood. The high number of doctor visits to the hotel confirmed how widespread the illness was. We confined ourselves to our room for the rest of the stay out of fear for our health. * Neglected Debris: After the water receded, thick mud and debris remained around the hotel, creating significant additional safety hazards that were not promptly addressed. 3. Security and Noise Issues The hotel failed to maintain a safe and peaceful environment. * Brawls: On our second night, a violent brawl involving multiple guests broke out in the reception area. The same individuals fought again multiple times over the next two days, and no police were called, suggesting a serious lack of security protocol. * Domestic Violence: We experienced loud and deeply disturbing domestic violence incidents in the room above us during the last two nights of our stay, which were also not adequately addressed by the hotel staff. Other Facility and Service Failures * Overcrowding: Due to the poor weather and limited other options, the main lounge area was constantly overcrowded, leaving nowhere comfortable to relax. * Food Quality & Variety: The food was far below five-star standards, repetitive, and lacked the advertised themed nights (only 2 in 8 days). Options for vegetarians or those with dietary requirements were extremely limited. * Amenities Failure: Guests who paid for Preferred Club status were unable to receive the paid-for amenity of Nespresso coffee and pods, as the hotel ran out of pods on the first day and they were never restocked. Conclusion Our holiday was completely ruined by a combination of misleading information about the resort's operating status, dangerous and unsanitary conditions following the flooding, and a complete failure in duty of care to guests, particularly those with mobility issues. The experience was unsafe, unsanitary, and stressful. This hotel, at this time of year, does not meet the standards of a 5-star resort or a responsible package holiday provider.

Super relaxing I have just arrived home after the most relaxing week ever. The hotel is immaculately clean. The staff cannot do enough for you. I have read other reviews that say the staff are rude but that couldn't be further from the truth. I think the issue is the language barrier because the staff are all very polite when you speak with them. There is food available from the hotel 24/7. The main restaurant is open multiple times during the day (closed for replenishment), there is a grill restaurant on the pool level also and there are sandwiches and cakes available from the coffee shop on the lobby level. There is a good selection of drinks and cocktails, however it is disappointing that some cocktails carry a payment. While I was there I found the drinks a bit hit and miss. During the day the frozen Daquari's were absolutely amazing but as soon as 8pm came the bar staff seemed to pour half a bottle of Captain Morgans into one - one night in particular the tables outside were just full of abandoned Daquari's and we were laughing about this with the other guests 🙈🙈 The rooms are designed with quality in mind and all the fixtures, fittings, wall paper ect are high quality. Our room had a private balcony looking over the infinity pools and the sea. It was beautiful to just sit there and look out and watch the sunrise. The bed was the comfiest bed I have ever slept in and the pillows were like clouds. The hotel is very close to Flower street where there are many pubs, clubs, fairground rides and shops. The local people are wonderful and the prices are extremely reasonable. We strayed off the main path slightly to find somewhere for authentic food and we found some amazing places. Absolutely 5 ⭐

After waiting a year for our holiday we were extremely excited to arrive. The hotel is lovely but should be warned not to go in late September, everything had closed and the hotel was obviously windeing down also. A few restaurants were closed and this is something that you should be made aware of before booking. Food was a good variety but cold!! So I hardly ate. We also witnessed fights which wasn’t a good experience although it was quickly dealt with. The weather was horrendous and there’s literally nothing to do other than play cards drink and sit in silence. Very disappointed.