Arena Grand Kazela

Do not go with Eurocamp The camp looks great on the literature. When we arrived we were told we had been placed far away from everything. The main pool was shut, as were most of the cafes. It was a 45 minutes walk into the main town or a train that seemed to run to its own timetable. The official timetable stated that the train ran after 9pm. In reality it stopped around 7 leaving us to walk home in the dark with small children. They also insisted on cash and made up the prices as it was different each time. One time we went to a restaurant, gave our order and they brought out the drinks and then told us they had absolutely nothing on the menu we had ordered. We then had to pay for the drinks! We had to walk 20 minutes with our suitcases and children, there were 11 of us in the party as they refused to provide transport. Eurocamp charged us £70 to have accommodation next to each other, even though the rest of the Eurocamp accommodation was empty. One month after we arrived home, over £60 was removed from our account without prior approval no explanation and after 3 emails requesting an explanation, they have still not responded. Shocking behaviour.

We are satisfied with this camp. It fulfilled everything we needed and once again gave us a peaceful holiday. We stayed in a caravan. One more staff member in the reception would be usefull.

The site itself is very clean, Eurocamp sites are quite a walk from reception however if no car. I would advise the rep meet those who don’t have a car. We phoned and luggage was taken to pitch at least. The rep was amazing, could not fault. Had to leave early and she assisted us so much and went far beyond and above to help us. Quiet camp, no obvious entertainment