Arena Grand Kazela

Worst holiday ever after 16 years of visiting this campsite. After 16 years, this was by far our worst holiday. Some guests seem to think they own the campsite. Avoid booking a pitch near 861 or 862. Every day, around 10–15 people gathered there, turning the area into an open-air bar with constant noise, mainly from a particular group of Austrian guests. Even worse, we witnessed people urinating in bottles and emptying them onto the luxury pitches. We reported these issues to reception five times, but there was absolutely no response or action taken. It is extremely disappointing that this behaviour was tolerated. After being loyal visitors for 16 years, we expected much better management and a much more enjoyable holiday.

The campsite is well-maintained and secluded, offering a real opportunity to enjoy peace and nature. The service is excellent, and although we stayed for a shorter time than planned, we would certainly return with great pleasure.

Do not go with Eurocamp The camp looks great on the literature. When we arrived we were told we had been placed far away from everything. The main pool was shut, as were most of the cafes. It was a 45 minutes walk into the main town or a train that seemed to run to its own timetable. The official timetable stated that the train ran after 9pm. In reality it stopped around 7 leaving us to walk home in the dark with small children. They also insisted on cash and made up the prices as it was different each time. One time we went to a restaurant, gave our order and they brought out the drinks and then told us they had absolutely nothing on the menu we had ordered. We then had to pay for the drinks! We had to walk 20 minutes with our suitcases and children, there were 11 of us in the party as they refused to provide transport. Eurocamp charged us £70 to have accommodation next to each other, even though the rest of the Eurocamp accommodation was empty. One month after we arrived home, over £60 was removed from our account without prior approval no explanation and after 3 emails requesting an explanation, they have still not responded. Shocking behaviour.