Hotel Zorna Plava Laguna

We had an absolutely amazing stay. Hotel was clean, food was excellent, bar staff couldn’t do enough even when they were absolutely busy and had been working all day long. Senaid and Marisela in particular were super! English level was excellent and stayed bubbly the whole way through. 100% would come again

On arrival we were a little taken back on walking through to reception it felt a little overwhelming everyone crowded around at front sat drinking smoking not welcoming. Room small no kettle no balcony nowhere to dry towels costumes. Tv good has youtube. Bed comfy clean. Food okay nothing fantastic but good selection. Drinks not great cocktails made with soda water from tap water down really disgusting drinks very sugary coffee wasnt very nice restaurant is slammed if your not first in queue early your waiting a long time then worry about getting seated. Especially if weather isn't great and everyone has same idea. Staff friendly mostly . During our stay we were the only English people inthe hotel and surrounding areas which was so bizarre. Isolating a little too. Pool area small seats limited. Entertainment around hotel is great water sports great beach was just superb because of the surroundings and all the things to do including old town porec etc this holiday was fantastic unfortunately the hotel did let it down something as simple as a kettle for tea would have made it a little better ..but all in all a great stay

Thanks to the hotel staff for the rest. The food is great, there is a large selection and enough, there are plenty of free seats in the restaurant, no problems. The bar has a large selection of alcoholic beverages and not only that, the service is fast and excellent. The room was cleaned every day. The hotel is located close to the beach. Everyone is friendly and polite. We want to thank you once again. Recommended for relaxation.

This hotel is one to avoid on all accounts. The adverts and pictures really don't reflect the truth. Hotel Zorna is approx 40 mins away from Pula airport, by taxi that's around £100. It is located in quite a remote area but is a massive complex that has a lot of activities, entertainment, bars, and restaurants (thank god). From the outside it looks very fetching however once you have climbed the rather large staircase (not sure how accessible it would be for wheelchair users) the fun starts. The reception is bright and welcoming unlike the staff. Very unapproachable in every department apart from the cleaners. The rooms are very small and cramped with strange carpet and pink sparkly headboard and wardrobe. The bathroom was tiny. All very dated. Shower head dirty. No balcony just weird sort of bars over sliding doors and a peice of cord for a washing line. One main electric socket to use the other hid in a cupboard. The lift very wobbly on transfers and felt like a moon landing. If you enjoy eating lots of chicken innards this is the place for you. Food is self serve buffet of very sad looking food which seems to be the same night after night. Most meats pink on the inside or very pale on outside ( see inedible sausage) my toe had more colour. The all inclusive is a massive rip off. Drinks are in tiny little cups which all taste of soda water with different colouring in them. Cocktails are premade in old bottles on the side or poured from pre mixed drink bottles that you can buy in supermarkets (see photo below)Snacks served between 4 and 5 then 10 and 11pm. Snacks are 5 crisps in bowls or teacups, twiglets in glasses or a cheese and ham bun which are hid under counter. I've cream cones are stale and you are allowed one small scoop. It appears that this complex is mainly Russian and German dominated. Extremely clear the staff do not like English families. Pool is small with room for about 10 beds around it. Apparently pool doesn't open till 9am but these rules only apply to English residents. Most beds taken by 8am (see photo below)Depending on where you are from depends if you can drink or eat near the pool and what type of glass or cup you can have. We over spent as had to eat out. Cafe Aurora is very nice and located next to Hotel Zorna. On leaving the hotel on the last day I handed back keys to just be completely ignored. As a family we made the best of it however I would never return here again. To be honest the whole experience has put me off Croatia all together. I am absolutely disgusted by the behaviour of staff here they should be ashamed of themselves. Perhaps rename as Hotel Amityville? Unless you are German or Russian that is.

If you would like to go on a holiday to be insulted this place is a must, having had the pleasure of paying £3000 to be scowled at, shouted at and ignored. Really unfriendly on all accounts. Hotel zorna is on a large complex which has a lot of things to do such as bike riding boat trips sports etc. On arrival hotel looks beautiful however rooms are big let down. They are very small, and old fashioned bathrooms are tiny with a caravan type shower. Rooms are clean though. Balconys don't exist just a rail with bars over windows. Food is so so, very much the same. Staff going around cleaning tables are extremely miserable and very unapproachable. The all inclusive is a massive let down. Drinks served in thimble sized cups snacks served during 2 short periods. These consist of crisps presented in teacups, twiglets, cheese and ham barms and small cakes. To get one you risk the wrath of being glared at. No consistency with house rules. By the pool, out of all the sunbathers we where singled out for having juice in glasses and told to put them in plastic cups. Bare in mind all the other residents had drinks in glasses. A security guard came marching over shouting at us. Now, if we had been made aware of this it would of not be an issue but plastic glasses are not offered. Very much German and Russian dominated. If you are English you don't stand a chance of survival.