Meneghetti Wine Hotel & Winery

With its historical background, and the badge of Michelin Key, there was high expectations when we enter the luxury property. However, the experience from reception, dining, porter to wine tour were average. Some feedback to consider: 1/ Do consider adding a vanity mirror (not magnifying) for makeup purposes. 2/ Do consider having turn down services at different time - for example, if guests are still in the room when housekeeping arrives at 6pm, turn down service can happen at 7pm. This is where additional touches - water, towels can still be offered to guests. 3/ Do explain to guests if asking for more water in the room (when turn down service is not implemented) would mean in-room dining charges. We called for water, as we finished the water we had, and we were brought premium water (which is fine) but the total charge was Euro 15, which includes in-room dining charges. Again, it’s more the principle of it, rather than the charge in itself. We did not raise this issue upon checkout, because on my part, we did not ask when requesting for water. But upon checkout, we were gifted olive oil and a bottle of Meneghetti wine. So, that for me, felt like a nice ending to the stay. It’s more a really kind gesture. Sharing feedback more for other guests to note when they stay at the property and can learn from my experience. We did enjoy the breakfast and the massage. Thank you for sharing your estate with us.

LOVE this place. Fabulous service,great food and gorgeous room. We opted for a room with a private pool and loved it.

We had a good calming e experience but not really great as wine tasting. Not much info given about the wine process or the property. It was disappointing.

We enjoyed our wine tasting - Ivana was friendly and knowledgeable. Our dinner was ok - the service was very slow. The server was far more attentive to another table and the guests at that table felt it appropriate to have a long Face Time call throughout the dinner. It was disruptive. We made the choice to have our dessert at another table and the server didn’t seem to care. Unfortunate for us overall. Also, we were not happy with the cleanliness of our room. The room was not cleaned thoroughly after the last guest’s stay and when I brought the concerns forward to the staff, they simply offered an apology which I felt was inadequate considering this unhygienic circumstance.

We’ve stayed at the Grand Park in Rovinj a number of times and were looking for something more intimate and rural this time. The location and food lived up to every expectation but the service was so disappointing. At the wine bar, which wasn’t busy at all on the Monday evening, there were two ladies serving and we had to repeatedly ask for things, even going in to the bar to be told that it was on the way and then having to wait a further ten minutes. It was a shame as we would have happily ordered more wine and food if the service had been more attentive. At breakfast, tables were allocated grudgingly by the maitre d’ despite it being early in the morning and almost completely empty. What was most poor was when we alerted reception that our neighbours were playing loud dance music radio in their garden, their response was “we tried to speak to them but they didn’t hear the bell”. We left our room to go to the spa. On our return we again couldn’t enjoy our garden because of the continued music. My husband went to reception to complain and I then had to follow up after dinner to find out whether it had been resolved. I would have expected the manager to check in with us and to apologise that our first afternoon had been impacted in this way. On the subject of music, the music in the restaurant was poorly chosen, played through a speaker that intermittently cut out/had feedback issues and was too loud to allow a nice atmosphere. The beach club had a better choice of music but it was like being in a club. Music should complement the beautiful setting not drown it out. Our treatments at the spa were very poor and we cancelled my husband’s second treatment as a result. At this level, the therapist needs to be experienced and well trained. This was not the case in my facial which was very basic indeed. It was meant to include sculpting techniques but what I had was simply a repeated action of putting product on my face and wiping it off. In the cleansing water was running off my face and down behind my neck because the flannel was so soaked. It was not a good experience. I wanted to love the hotel and was hugely looking forward to coming but it fell significantly short of expectation.