Park Plaza Histria Pula & Marina Wing

Stayed here for a week in May. Was looking for a relaxing week and got it. It was a pleasure watching the boats travel into and out of the nearby marina. Hotel is modern and though I didn’t use any of the facilities, there was plenty there. Room was immaculately clean and the bed was very comfortable and changed regularly throughout our stay. Housekeeping asked us every day if we wanted our towels changed. We didn’t. Excellent tea and coffee making facilities. Also liked the fridge. Food was buffet style. When we arrived, the hotel was quiet. By the time we left it was busier and at times a little more of a bun fight to get food but the hard working staff did their best and it’s not their fault if people stop and chat right in front of the serving areas. Drinks weren’t as cheap as some places but were not overpriced either. I really liked being in a resort complex where everything you needed was available. It is a little out of the centre but within a five or so minute walk you’re at the bus stop and there’s a very regular service into the centre. The parkland and coast are very well kept. All in all a very good value break. Loved the short transfer from the airport. Would come again.

Good, clean hotel, but far from the city center.

Arriving at Park Plaza Histria I felt a little disappointed, as this hotel was on a complex rather that in a resort, I had booked last minute and not done my usual meticulous research because I would not normally have booked a hotel on a big complex. However the disappointment soon vanished as this is a wonderful hotel and a really lovely complex. Although there are 3 other hotels on the complex and lots of rental apartments, the whole complex is one of peace and tranquility. The site is lovely to walk around any time day or night, everywhere is maintained. The bus to Pula stops just outside the complex. Back to the hotel, the staff were all friendly. the rooms were spacious and clean. The food was lovely. Swimming pool was nice, area clean and peaceful, plenty of sunbeds so no need for people to put their towels on beds at stupid o'clock to reserve them. This hotel also has an indoor pool, fortunately weather was good so did not use this. Would 100% recommend this hotel as for me there were no negatives. Thank you to all the staff for their hard work.

We had a lovely holiday based in this modern comfortable hotel. View of the sea from the pool area and we spotted dolphins from there every evening. They also have a very large indoor pool for a proper swim. Our room was clean, the bed comfortable and a nice balcony over looking the bay. There is a bus stop close by to visit historic Pula, we had gladiators parading the streets one evening before they ended in the colosseum. We will definitely visit again!

On arrival we immediately noticed our room was incorrect and appeared to be a downgrade to what we had booked. We notified reception staff on the phone and when we were invited down to reception the two members of staff were unable to help due to their position and said a manager should be on hand the next day. The next day no manager was there to help our situation. We were only staying for 4 nights as part of our European trip and as this was supposed to be a relaxing time we decided not to chase up again on the 3rd day. It was disappointing that on three contacts with reception no staff followed up with us or checked on us to resolve the issue. Our room was a tiny box room that originally had two single beds separated( we had booked a double room.) We notified the staff that we would like a double bed and their solution was to push the bed together and leave the two duvets on, no mattress cover, a big unpleasant gap in between. (See photos) It did not appear professional, or like we were on holiday somewhere nice, I make my own bed with much more care. The room advertised on all of the websites photographs are spacious with a sitting area however the room we received was big enough for just a small bed with the bathroom to the side. They also advertise a turn down service on the website along with Elemis toiletries, however do not be fooled, this is a false advertisement and not what is included in your booking. It has taken over 2 months of chasing up Park Plaza to compensate us a measly £80 when we were paying over £200 per night. To offer something positive the hotel breakfast was very nice with a varied selection of foods and hotel manager Dragana has been understanding and helpful. The photographs on my review show what you book online and what you actually receive. The room is significantly different and I would think twice about booking and expecting to be valued as a paying customer. Unfortunately we did not receive what we expected.