Papagayo Beach Hotel

We checked in today and unfortunately our experience so far has been disappointing. During check in, we were not informed that a $500 hold was required on our card in order to charge items to the room. We would have happily done this had it been explained to us at the time, but it was never mentioned. Later, after returning from the beach club, we discovered that none of the outlets in the room accommodate American plugs. When I called the front desk to ask if an adapter was available, I was told by Kayla they did not have any. I asked if a note could be made so we could receive one if any became available, since my phone was about to die, but the front desk agent informed me that this could not be done and said we should have read this information on the website. She said all we could do was call again at 7am and see what they could do. The interaction felt dismissive and not in line with the level of hospitality we expected. Small issues can happen anywhere, but how they are handled makes a big difference. Unfortunately, this left us feeling frustrated and not very excited about the rest of our stay.

Amazing resort. Nicest people. Hector the assistant manager was so helpful and totally made our stay!!!! Love him! We’ll definitely be going back!!!!

Great experience, the right location, good services and surrounded by great Restaurants and Bars.

Had the best time and the best service, especially from Eleonora who treated us like royalty. Cannot recommend this enough!

My experience at Papagayo Beach Hotel just started extremely disappointing. We arrived on Friday for a stay Tuesday and were only informed at check-in that the Beach Club — the hotel’s main highlight and heavily advertised in photos and promotional materials (including the infinity pool) — would be closed for our entire stay. In other words, we had no access to the main resort facilities at any point. What makes this worse is that this was never communicated in advance, neither during booking nor before arrival. This is essential information that clearly impacts a guest’s decision. As an alternative, we were only given access to the hotel’s pool, which was visibly dirty and poorly maintained, far below the standard expected for a property like this. On top of that, no compensation was offered — no upgrade, no discount, no credit, nothing to acknowledge the inconvenience. The staff simply informed us and left it at that. It’s very frustrating to pay for a resort experience and not receive what was advertised. I would not recommend staying here — especially if the pool is an important factor in your decision (as it was for us).