Mercure Bali Sanur Resort

Pros - Staff are friendly and attentive. Cons - Resort is tired, run down and grotty, no hot water for shower. Linen grey and smells musty, towels threadbare, pool lounges filthy, the whole experience was so disappointing we left after 1 night and booked another hotel. We've stayed at 3 different Mercure hotels recently and it feels like no money has been put into this place in a very long time.

Our experience with Mercure Sanur began well before we even arrived. Due to illness, most of our group had to reschedule our trip, and the reservations team—especially Ms. Nila and Ms. Aras—handled all of the changes with exceptional professionalism and efficiency. A huge thank you to both of them for making what could have been a stressful situation so easy. Once we arrived, we were even more impressed. One feature worth mentioning is the medical clinic on the property with a doctor on call, which provides great peace of mind and is a real bonus. The hotel itself is a little oasis. The lush tropical gardens and mature trees create a beautiful, relaxing atmosphere. Having travelled to Bali for more than 25 years, I always look for comfort, outstanding service, and an authentic Balinese feel—and Mercure Sanur delivers on all three. We stayed in an Executive Suite, which was spacious, spotlessly clean, and very comfortable. While the property is one of Bali's older hotels, it has been beautifully maintained and has plenty of charm and character. Breakfast was excellent, with a wide variety of delicious optionsover to suit every taste. There are also plenty of restaurants within walking distance, or you can take a quick five-minute taxi ride to explore even more dining options. Thank you to everyone at Mercure Sanur for your wonderful hospitality. You've certainly won us over, and this will be our first choice whenever we visit Sanur in the future. We are here for another week what bliss

Very nice location, awesome beach, goid range of activities, pools are awesome and has table tennis. Brian was amazing to deal with as well

We stayed one night in transit to Nusa Lembongan and could easily have stayed longer. Resort is traditional Balinese and heard the gamelan on arrival. Restaurant was nice lovely evening breeze, Pool areas both nice. Convenient for shops and massage places. Access directly on to beach with hotels own loungers no haggling required, Great yoga place right outside on beach side near the cow with amazing views.

We had a wonderful stay at the Mercure Sanur, this being the 4th time we’ve stayed here as we like it so much. The staff are all so friendly and accommodating. Yogi at reception went above and beyond to help us get the room we wanted and Moreno in the restaurant is amazing and well liked by everyone. Cannot fault any of the staff. The rooms are a good size and very comfortable. We love the location of the hotel as there are lots of places to eat, drink and get spa treatments. The beach is nice with plenty of chairs. We look forward to returning soon