Hotel Parque Tropical

We have been to most of the Canary islands, but this was the first time to gran canaria, and of all the countries we have been and hotels we have been lucky enough to visit, we both agreed that this is the nicest hotel we have ever stayed at. It's like a tropical oasis! Direct access to the beach and shops and bars within a minute walk. The whole place is kept spotlessly clean and the staff were all soo helpful and friendly , and remembered us from day 1. Part of that might be because I'm an amputee and have a prosthetic leg and because we're British (as there seemed to be mainly German speaking guests - not that that bothered us), but I'd like to think it's because all the staff really care about their guests. From housekeeping, maintenance, restaurant, snack bar, reception and what I assume were management, everyone was great and went above and beyond. If I did have any complaint it would be the amount of steps, but that was partly my own fault, so I'll make sure to request a room near to reception next time (because we'll definitely be going back!), for step free access to the restaurant and limit the steps to the pool and snack bar area. I am terrible with names, so I can't remember individuals I'd like to thank, but there is Trudy, who always had a smile and wave as she walked past, and say hello and take the time to talk to us, as well as other guests. Then of course there is Juan! His jaw must ache by the end of the day because he seems to have a permanent smile on his face and works so hard. He always had us smiling and always up for a joke and a laugh.

Great hotel in a good location clean rooms friendly staff

This was my second stay at Parque Tropical, and it felt just as wonderful as the first—if not better. This boutique hotel is a true hidden gem in Playa del Inglés, offering a warm and welcoming atmosphere that genuinely feels like coming back to family. The staff are fantastic—friendly, attentive, and always going the extra mile. The food is a real highlight: excellent selection, outstanding quality, and everything made with fresh ingredients. The lunch bar menu is varied, and the portions are very generous. The garden is beautifully designed, creating a peaceful and tropical setting throughout the hotel, and the location is ideal—just a short walk to the beach. The entertainment team also deserves special mention. They bring great energy, and the evening programs are always enjoyable. The Sunday lunch paella, paired with the show, is definitely something not to miss. Great value !

The location of this hotel is in a great spot. Close by , after 1 minute walk you will find the first restaurants and little shops. Also pretty much in front of the hotel is the bus stop that will take you to the excursion spots. Very spacious room, comfortable beds, nice bathroom and very friendly and helpful staff. The breakfast buffet is huge. A great variety of all kinds of different food. Even fresh smoothies are served. We booked breakfast only and are glad we did. At the arrival day we tried the dinner buffet out of convenience, because we were tired and wanted to stay at the hotel. Big selection as well but we are glad we didn’t book the half board. Just because we like to explore different restaurants, especially when there are so many to choose from. Gorgeous facility in general with a very lush yard. Lots of palm trees and exotic bushes everywhere. A hotel that looks so different from the other ones in this area. Would definitely recommend!

Stayed for a week with my wife for a bit of winter sun, the hotel was ideal for us, away from hectic night life, but still in walking distance of the town, the food was fantastic and the staff were friendly, attentive and the room was very comfortable…….would definitely recommend staying here