Riu Palace Palmeras

Fantastic hotel! This was our first time staying and we have absolutely fallen in love with the hotel. Everything has been perfect since we arrived; rooms are spotless and very spacious and comfortable, food is excellent quality plus the option to dine at the a la carte Krystal restaurant was lovely, not a single day did we ever have to worry about getting a sunbed plus they have permanent shade covers on several sections as well so you will never have to worry about racing for a umbrella either. Drinks were fantastic as well and it was such a lovely touch that the evening service is fully table service so you do feel you are getting a more premium experience. Location is ideal as well, literally less than 5 minutes walk to the beach and the yumbo centre for evenings out. The Riu party takes place every Friday night at the larger Riu resort which they provide coaches to and from - when we saw the other resort we definitely felt like we were already in the best on the island!! The Palmares is definitely smaller than the other more 'grand' Riu hotels but that is it's biggest benefit for sure... You feel looked after and the service is so much personal, as it is a smaller resort as well the staff take so much more care and effort maintaining the public areas and it definitely showed when we went to the other Riu hotel. I've seen a few people complaining it's not family friendly or the age range is too old but they clearly didn't read any reviews beforehand. It's quieter, calmer and the perfect hotel for a completely relaxed get away... To all the waiters, bar staff, housekeeping and reception.. Thank you for a FABULOUS holiday!!!

We have just returned from our third stay at Riu Palace Palmeras. Put simply, the staff are wonderful and will do anything to make your stay "as you like it". The facilities are excellent, the entire hotel complex is spotlessly clean, the food is well cooked and of sufficient verity. We will book again.

This is a lovely hotel, a few minutes walk from the beach but if you have mobility issues using steps, this will not be the hotel for you. We had a garden room with a side view of the pool which was ideal. Clean, spacious, plenty of wardrobe space and hangers, mini bar of soft drinks, water and beer restocked every other day, large bathroom with rain-shower and double sinks. The tea tray however was not replenished frequently. The staff are so friendly and helpful . Victor on reception made us feel welcome as soon as we arrived escorting us to our room providing information about the hotel on the way. Food was of a good standard, generally hot except for the pasta which needs to be hotter. There was a decent choice but after a few days it did start to become a little repetitive. The hotel offers a party night on a Friday at the hotel Gran Canaria with transport provided. We went to the Neon party which was ok but I believe that the white party is better and more suited to the age of the guests at the Palmeras hotel. There are no daytime activities at the hotel, however evening entertainment is provided by different singers, some better than others. We really enjoyed Frequencies singing songs by Legend artists such as Elton John, and the Bee Gees, and their Il Divo tribute. The pools are lovely and refreshing but do seem to be saltwater which doesn’t appear in Tui’s description so be aware if this is not something that you like. Finally the good old sunbed issues that seem to loom at every hotel. I can honestly that this is one of the best for getting a bed at anytime of the day. Ok, so you may not get prime position, and it’s the same old get up at 6am for some, whilst others place their towels and disappear for most of the day, there are signs asking this not to be done but there is no recourse for this behaviour. Having made some negative comments, they are minor, so it is a hotel I would definitely return to.

We absolutely love Riu Palace Palmeras — this was our third stay and it didn’t disappoint! We had a fantastic 7th-floor room with an amazing view, and as always, the staff were incredibly friendly and welcoming. The food is excellent, with plenty of choice at every meal, and the Krystal restaurant is a great addition, offering fusion cuisine in a more upmarket setting as part of the stay. The drinks selection is also excellent — I enjoyed more than a few Mango Vodka Suns in the evenings! Our room was light, exceptionally clean and spacious enough for two people for a week or longer. The in-room fridge is a great touch too, with beers, water and soft drinks replenished every few days. We’ll definitely be back!

We stayed at the nice allé inclusive hotel for the fourth time in 1,5 years. Almost everything was perfect. Very good staff, everything very well organised and cleanness in top. But food has deteriorated lately. Pasta overcooked, meat cooked to death and taste of absolutely nothing. You feel no passion from the chefs. The just do their job with no passion. It is really a shame because all the rest is so perfect here.